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December 2024 by Death Blow
Worst banking experience I've ever had. Customer service over the phone I've ever had the displeasure of enduring. Guy actually hung up on my wife, and she was being very respectful. They double charged me on a large purchase and made me fight for 3 days to fix their mistake.
I will be closing my account and investing our money elsewhere.
😊
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November 2024 by K8 Irene
Soooo slow. Every time I think it will be better and it's not.
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November 2024 by Four Points Film Group
Never answers the phone. The phone at this branch rings and rings and nobody answers, like it’s a McDonald’s in Flint.
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September 2024 by Mella
This gotta be the worse damn bank ever. Slow. Unprofessional. Must be understaffed because I waited in line for the banker to deposit and he was in there helping customers inside, but seriously is he the only guy working? Long story short I ended up leaving. All around pitiful will try another location before I close my account. They DO NOT answer phones either.
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August 2024 by Bekah B
I read all the reviews while waiting in line. Still 2 people ahead of me. Always slow.
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January 2024 by Addel Matos Legra
Very good attention and super special staff at their work
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January 2024 by Casey Simons
Worst bank in Lansing stay away
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November 2023 by Stanley Jelinek
Fantastic bank. Fast and friendly staff who are eager to help.
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August 2023 by Nick Hassel
Can't believe I still bank here....
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July 2023 by Cup Aguilar
Slowest bank in town!!
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June 2023 by Grace B
horrible customer service in branch and on the phone
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February 2023 by grace Nonlethal
horrible customer service in branch and on the phone
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January 2023 by Marilea Riddle
Horrible experience cancelling my bank here don't make the mistake of banking in this trash
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October 2021 by R Johnson
PNC Bank need to do better. I went to the South Cedar Branch in Lansing Michigan to make an auto loan payment and was to I could not do so. The reason I was denied making a payment was because my name was not on my Husband auto loan. I tried to provide ss#, address, payment amount (which his name and mine was on the check I was paying the loan with). I didn't even want a receipt my canceled check was just that. What ever happened to may I have your license please Mam and because of privacy issues we are not going to be able to provide you a receipt. I could see if I was paying with cash (could possibly go into wrong account) but check could easily be traced..Smh. Not only is PNC front line Customer Service Representatives unprofessional, not knowledgeable but also very rude. I don't know why they would refuse payment under these circumstances but I'm glad I do not retain stock in this institution. And to think not only do my Husband have an auto loan here I also have one. Note to self: Look into possibly refinancing somewhere else. (Oh I have the credit score to do just that). Good day PNC!
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June 2021 by Kenneth Mosher
Always very very good.
