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November 2024 by Diane Marshall
I will never visit this store again. I ordered furniture through this store in September for a home in Florida. They promised me it would be there by middle of October. They said it would be better to order through their store because they would be able to address any issues. Liars I called to ask them to follow up first leaving messages for Ken in mid October. Who by the way never returned my call. I then spoke with the manager who said she really didn't have a way to check on the status of the delivery. The store placed the order and they cant make contact with the distribution center???? If you order from pottery barn I would tell you to order on line. The customer service at this store is horrible!
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August 2024 by Yoga queen
Nice place. Crazy expensive. Rude workers they don't speak. Stay sitting and act like you don't exists or can't afford anything out of the store
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October 2023 by Lew Dotterer
Had rugs we were looking for. Store was not very busy but it seemed like all of the staff were busy. Got the help we needed and we were on our way
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October 2023 by Kara P.
My partner and I stopped in to look for a wedding gift for close friends. Rather than being greeted, the store associate scoffed and asked what we were looking for as she looked us up and down. We informed her we were browsing as our friends eloped and we wanted to purchase them something special to celebrate. She immediately said "I suggest you go to Williams Sonoma then" and walked away. We immediately left and walked down to WS where we happily spent $300+ and had exceptional customer service. Unfortunately I didn't get her name as she was quick to ignore us, but I would highly suggest shopping elsewhere and will never stop in this location again.
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June 2023 by Chrissie Thompson
Super nice stuff! Little pricey but worth it
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February 2023 by Kittie Butcher
Some sale stuff still available.
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October 2022 by August Burchard
Madison is kind, knowledgable, and helpful.
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December 2021 by Jackie Machala
I am very disappointed that I arranged for a design specialist to meet at my home about 5 weeks ago, from the Lansing store, she texted me a few weeks later explaining she was very busy and I said no problem, waited a few more weeks and called the store and asked if Tammie still worked there and explained the situation… to Lori, another design expert and she promised to have Tammie follow up with me and that was a week ago… I pretty much know what I want but may have to search elsewhere for furniture as no one from the Lansing store seems interested in getting back to me. It amazes me as If an employee searches my data base, I have spent something like $20,000 in the last 10 years…. I am in Sales myself and this goes completely against my philosophy of taking care of the client ….signed, still waiting ….
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September 2021 by Elissa Stohne
Everything is so close together in this store that I couldn’t even fit my small wheelchair. My husband had to move things out of the way literally all over the entire store for me to get through. I tried to address it with a manager and she passively said they’d look into their spacing, but honestly that didn’t sound too promising. She just seemed annoyed that I even brought it up. No “I’m sorry about that” or anything. So not okay. So disappointing for a store to not be accessible in 2021 and for the manager and other workers to not even really care. Very ableist of them. They can get through so that’s all they care about. They clearly don’t care about people with disabilities. Again, very disappointing.
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August 2021 by Debbie Crownover
Great staff. Pottery Barn quality products as usual. Love their products. Great bedding!
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May 2021 by Paul K.
Rude mask nazis. They have a "company policy", not an executive order, not the law, not compliance with the American with Disabilities Act just an obnoxious policy. If you live in the free world avoid them at all costs.
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January 2021 by Rick Harden
Staff was very friendly and helpful. Took us right to what I needed.
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January 2021 by Shirley Lewis
Love this store I want a lot of things here.
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December 2020 by Armand Leal
Never had an issue at any of the Pottery Barn locations we’ve gone to, but this one was head and shoulders above the rest. Called looking for an item and the individual on the phone was very helpful. When we came into pick it up, was greater at the entrance with a hello. The sales rep that helps was very courteous. After picking up the item we had purchased, we asked about another item that was showing no longer available, and they found that it 1 one was available out of a location in Maryland. Would go back again and would recommend to anyone.
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December 2019 by Matt Michaudm
Very helpfull staff. The lighting ia a tad expensive... But their selection was great. They have a couple of really cool reading lights.
