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January 2024 by Rachel Schweer
Craig and his employees are honest hard working and dependable. I will always choose Randall Automotive to help keep my car running . Couldn't ask for a better mechanic
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December 2023 by Ken Bode
I had work done on my Buick a few months back were the engine cradle had to be lowered to complete the work, since then the front end has been clunking on bumps when it never did before, so no I was not satisfied with the work here, was told my car needs 1500 dollars more work...
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November 2023 by Ben Collins
To sum up this place: excellent quality service (both customer and mechanical) by honest, hardworking people for more than reasonable prices!I go to this place for everything my Oldsmobile Alero needs! I know the barest minimum about cars and have gone to places in the past that took advantage of that, which had me always needing to call more experienced family members before getting my car serviced to verify I wasn't getting ripped off - I'm so happy to have found a repair shop that I don't need to do that with!The mechanics and technicians here are very knowledgeable and are also skilled at explaining to a numbskull like me what the car needs and why. My vehicle is old (2002) and wasn't maintained too well in the past (so it has more than a few issues) and I especially love that the folks here were able to lay out which repairs were safety issues that need immediate attention vs which ones can wait for a little while. Money's tight sometimes, so that honesty is very much appreciated.The repairs are top tier, but the prices they charge for them are more reasonable than anywhere else I checked. Usually lower prices are a red flag because 'you get what you pay for' and all that, but anything they've fixed on my car has stayed that way with no further issues suddenly springing up. These guys really know what they're doing, and they keep their services affordable. At one point one of my headlights went out, and when I went in to ask about replacing it, they just put a new one in at no charge because it was a 5-minute process and they had the bulb that was needed.I could write pages and pages of reasons and examples for why I love this place, but I think the above sums up the key points pretty well. I intend to go to Randall Automotive for service on any car I own now or in the future, and I recommend them to everyone I know in the area that needs vehicle maintenance!Services: General repairs & maintenance
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November 2023 by carolyn averso
They got my Jeep in and finished quickly, they were very thorough checking it over, and I think the prices were fair. I'll be using them again!
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November 2023 by Jennifer Murphy
They talk to me like I’m a person. They explain everything very well and do a good thorough job with their work. I always have a good experience with them.
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October 2023 by Julie Teed
They always get my car in fast and tell it like it is for repairs, honest and reliable!
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August 2023 by Melissa G.
I had my brakes and windows fixed, The passenger window still wasn't working right. And he said I just had to flip with the switch. I shouldn't have to, I tried to use the the local merchants but I'd never go back there again
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July 2023 by Frank D (Chicago828)
I never have any worries when I take any of my cars to Randall Autotive. I know I will get Honest feedback about any issues I am having. The quality of work being done here is 100%. If you are in the Lansing area and need your vehicle looked at stop by, I don't think you will be disappointed.
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June 2023 by Ryan Walt Moore
Randall's does a great job. They were recommended to me by Discount Mufflers and Brakes in South Lansing. I brought my vehicle in for AC repair, they fixed it within hours and let me know if I have any AC problems with the vehicle this season I can bring it back in and they will fix it free of charge. Thanks for the speedy and quality service.Service: Air conditioning
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May 2023 by Scott Mc James
This is the only place I will take a vehicle to be fixed..Craig is as honest as the day is long. Repairs done in a timely matter at an excellent price.. He has a customer for lifeService: Engine repair
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April 2023 by Michael Doyle
Craig and his team always diagnose the issue and do great work. We have been taking our vehicles to Randall Automotive for 20 years and consider this the best auto repair shop we have ever experienced.
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April 2023 by Livi Schiferli
Had a presale car inspection done. They quickly found out the car wasn’t worth buying and they didn’t charge us for the time since they found out so fast. Really appreciate their honesty and knowledge!
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March 2023 by Rinda Wahmhoff
My son goes to MSU, and I live on the other side of the state, so when his transmission started acting up on a Friday afternoon, I had him limp to the nearest business and park it. I Googled highly rated mechanics nearby, and Randall topped the list, so I drove to Lansing on Saturday and helped him limp his car to Randall. When I called them Monday morning, their staff was super friendly as they explained that they don't do transmissions, but recommended a great place nearby, Transmission Technology. Randall Auto assisted with getting the keys to the tow driver without any complaints, and even let me know when the car had been picked up. I give Randall Auto 5-stars just for being friendly and helpful, and for recommending an awesome transmission shop nearby. Both Randall Auto and Transmission Technology get 5-stars, and both are now in my contacts list, it's really nice to have businesses you can trust from out of town!Service: Auto maintenance
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February 2023 by Debra Johnson
Not only was I told what the problem was, I was shown (he took pics). For those of you who understand cars and how they work this might not sound like a big deal. To me, who is clueless it was very helpful. He also texted me all the info on my car, which I was able to forward to my son who does understand cars. Was honest with me about another repair that would cost less if I took my car to someone who had done this exact repair before. Very happy w the service I received.
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December 2022 by Jared Wilson
Great guy. Talked to him on the phone a few times before I had my truck towed in. The day of the fix, he was quick and to the point. He went above and beyond explaining what he did and how he corrected someone else's cobbled up work.
