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December 2022 by Kayla H.
If I could give this store zero stars I would. The young girls there are rude- I work in their line of work and I wouldn't treat ANYONE the way I was treated; I went in to return a foundation that I had an allergic reaction to and all I got was "we don't carry that brand in our store so you can't return it here." No "I'm sorry you'll have to go to the other location where you purchased it because our system won't allow the return" just "nope we don't carry it, goodbye" unacceptable. I've had issues at the other location but never have I been treated so crassly. There's a reason I shop at Ulta and their behavior solidified why I won't shop at Sephora anymore.
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November 2020 by Ericka James
Very nice shopping experience! Wonderful staff and an awesome variety of merchandise! The best department store in West Lansing!♥️
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November 2020 by Julia Neal
West Saginaw store in Lansing - a very sweet man at checkout - Dan, was extraordinarily kind and compassionate. Lady in his line got very bad news on her phone while she just started checking out. He was patient and sincere, took a moment to comfort her and really went above and beyond. He even cross sold her a credit card which saved her money! The guys who greeted us coming in to the store were great too.