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September 2023 by Jennifer Chandler
Customer Service Reps are kind and professional.
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February 2023 by Alzada Daniels
Customer Service Reps are kind and professional. I was assisted with my selection and purchase in a timely manner.
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January 2023 by Jane Cena
Great place to receive quality service and paint!
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November 2022 by Shelley Heindel
I was so angry after wasting my time at this Sherwin Williams on West Saginaw. My daughter called 2 days ago to make sure they had the paint that Westwind Townhomes (Lansing) uses, and the person said yes, and they knew exactly what she was talking about. I made sure I got in there tonight (before 6) to pick up a gallon, and the “floating” assistant manager, Kyler, had no idea what I was talking about. He said he had never been in that store before that day. He looked in one computer, and said he couldn’t find it. He asked me what color it was, I said I had no way of knowing that…it was the only color that Westwind used. He said my daughter must have spoken to the manager. I asked him to call the manager, and see if he could get the information. Kyler said he could not contact the manager. I questioned him on that, and why he would be left alone in a store that he had NEVER been in before. I asked him again if he had any way to contact the manager, and he said no. He then asked me once more if I knew the color, I said no. After he checked 2 other computers in the store (I was shocked they weren’t networked), he still couldn’t fine a record for Westwind Townhomes. I left extremely frustrated, and unable to bring any touch up paint to my daughter. I will NEVER go back to that store, and frankly, I’m pretty sure I will NEVER go into any Sherwin Williams store again, if that’s how they run a business.
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July 2022 by Timothy King
You usually can expect a certain amount of arrogance when you go to a Sherwin Williams store but WOW this visit takes the cake. The young woman behind the counter at this store was extra extra! The store was dead and we were ready to get all our supplies needed but with the attitude given we will wait till the other store is open. We won't be coming back to this location, we clearly aren't welcome at the Saginaw shop. You pay Sherwin Williams money for a (usually) good product and some helpful expertise not for rude attitude.
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May 2022 by Rick Harrison
I called the store with all the paint information I needed. They said they had it. When I arrived, it was not available.
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October 2021 by Phil Booth
Thanks for helping out on my paint selection. The paint cover was amazing with restoring my old house. I will definitely will be back.
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September 2021 by Michael Curley
Staff courteous and helpful. Would recommend!
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June 2021 by David Stadley
This store was very disappointing..two minute things I needed and they should have in stock, they didn't have..painter shorts and a scraper that screws onto a pole....no stars
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March 2021 by Crystall Bridger
friendly and helpful customer service
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March 2021 by Alex C
I recommend Sherwin-Williams. The customer service rep, Dustin, working at the store was helpful and kind. He was able to clarify my options for paint and how to adjust my colors to fit my home. I would recommend going here specifically because of the helpfulness of Dustin.
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February 2021 by Mike Jewell
I can not believe the people answering the phone at this place. They must be wasting time or just functionally challenged with everyday life and work.
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February 2021 by Timothy Hance
Good paint, good people.
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January 2021 by Norman Wyble
Very help full. Been going there for years.
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December 2020 by Michael M. Biritz
Great service. Prices surprisingly low.
