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February 2025 by Johnson Huynh
Great service on my car! Took awhile but any questions or concerns, the staff took care of it and fixed everything! Will be coming back if anything ever happens again!
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February 2025 by Thuc Vu
My friend Thuy Nguyen recently had her Toyota 2011 Highlander repaired at Tripp's Collision – Lansing 3303 N East St, Lansing, MI 48906, and she is thoroughly impressed with their service. From the moment she walked in, the staff was professional, courteous, and attentive to her needs. They took the time to explain the repair process clearly and provided an accurate estimate upfront.
The quality of the work exceeded her expectations—her car looks as good as new! They matched the paint perfectly, and there’s no sign of the damage that was there before. She also appreciated how they kept her updated throughout the process and completed the work on time.
Their waiting area was clean and comfortable, which made the overall experience even better. Thuy Nguyen would highly recommend at Tripp's Collision – Lansing 3303 N East St, Lansing, MI 48906 to anyone needing reliable and high-quality auto body repairs. They genuinely care about their customers and take pride in their work.
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September 2024 by Austin Brown
Absolutely deplorable customer service. The ladies that work there need some serious adjustments to how they help their customers. They had my car for 2 months due to attempted theft. I’m very understanding when it comes to policies, especially when it comes to insurance claims. The fact of the matter is that the took their sweet time doing everything. The only thing they had to do was replace the steering column, and ignition. They claimed the “dealership” had it for weeks to install the steering column harness. Due to it being an attempted theft they had to rekey the car. They failed to reprogram my key fab, or rekey any of my doors. So now I can’t even lock my car. In addition, I called EVERY SINGLE DAY for the final 2 weeks, and every. Single. Time. I got told “it’ll be done tomorrow”
UPDATE! Since getting my car back, Brandon Tripp personally has been in contact with me multiple times about getting the car finished. He has come and swapped my car out with his personal vehicle multiple times because he is also frustrated about the situation. He has redeemed his shop in my eyes. His female co workers might want to work on their customer service though! lol. Brandon has been the shining light in this situation for me, and I will forever be grateful for his efforts these last few weeks. As of yesterday we both believe that the issues are as close as solved as they can be. Brandon absolutely went above and beyond for me. Please if you go here, try to work with him directly, as he is absolutely fantastic. When he says he’ll keep you informed, he actually does, which is just so rare nowadays. THANK YOU BRANDON TRIPP AT TRIPPS COLLISION!
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August 2024 by Brandon
Great service. Great people. We believe God in the flesh is Jesus Christ. Thank you.
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July 2024 by George Allen
Great work and service
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July 2024 by Sandra Meier
Good fast work, reliable. Great customer service.
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May 2024 by Max Hodges
I am beyond thankful for the Tripps team!
Not only do they take care of your vehicle but they make you feel comfortable leaving your vehicle in their hands. I had a minor dent caused by a Dominos driver in my rear driver side panel just behind the driver side door. There was a smaller dent in my door that was not even part of the issue it was taken in for and they also took care of that.
Thank you to the Tripps team!
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May 2024 by Carl Farrar
We just had the most wonderful experience working with Brandon and Melissa at Tripp’s Collision Lansing facility.
The estimate was done without an appointment and they answered all my questions plus actually worked with the 3rd party entity who was covering the cost.
The repairs were done on time at the agreed to price and with my extreme satisfaction.
On a scale of 1-10 …… this customer gives them an 11!!!!
Carl Farrar
Grand Ledge, Mi.
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May 2024 by Marcella Reynolds
Fast,friendly setvice,great assistance with insurance companies.
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May 2024 by Douglas Rost
After an ugly accident Tripps made the repair process painless and went above and beyond to insure satisfaction
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May 2024 by Diabetespharm Tech
I love Tripp’s I go there anytime I do a bang up job on my car. They do great work and have super friendly staff…
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March 2024 by DeAnna Kinsey
They advertise that they will pay up to 500.00 of your deductible or a rental car. I took my truck there and i paid both. Took them 5 day’s I had rental car 3 day’s and my daughter let me use her car after that. I think they should not advertise they will pay one or other if they don’t.Did a great job on my truck .
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March 2024 by capital loop
Very disappointed they say they work for the customer there were repairs insurance should have payed for and the insurance company told me they spoke directly with tripps and tripps said that it wasn't related *fabrication! Very disrespectful over the phone when trying to get clarity on a situation w rental call **Very disappointed in the service that I received.
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March 2024 by Bridget Watts
I had the pleasure of dealing with Melissa and Brandon. It was one of the best, if not THE best, experiences I have had with a body shop. To be clear, I did shop around for the estimates and I was forthcoming about that. Brandon, who did my estimate, welcomed it. When I did finish, I went back and questioned him about the services that he was providing and why he wasn't doing certain things. He thoroughly explained why he was choosing the repair route he chose. In that interaction, I had my confidence confirmed. Because he stood by, and defended, his estimate and process. After our conversation, I left my deposit. Here's the thing for me, pretty much the entire time I didn't realize WHO he was, the owner, and he treated me with the utmost respect, never once talking down to me because I am a female. The service, communication, and transparency was top notch! I WILL use them again should the need arise. Melissa is an excellent choice to be the first one to interact with the customer. Her personality is EVERYTHING. She was kind, courteous, and knowledgeable. Hands down, the best service I have seen in a while! Thanks Tripp's team for the positive experience! Oh yeah, I was told that it was going to take 3-4 days to repair. It took ONE day. Under promise and over deliver! You have won a customer for life.
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March 2024 by Julie McNeely
Brandon was professional, pleasant and honest.
