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March 2024 by DeAnna Kinsey
They advertise that they will pay up to 500.00 of your deductible or a rental car. I took my truck there and i paid both. Took them 5 day’s I had rental car 3 day’s and my daughter let me use her car after that. I think they should not advertise they will pay one or other if they don’t.Did a great job on my truck .
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March 2024 by capital loop
Very disappointed they say they work for the customer there were repairs insurance should have payed for and the insurance company told me they spoke directly with tripps and tripps said that it wasn't related *fabrication! Very disrespectful over the phone when trying to get clarity on a situation w rental call **Very disappointed in the service that I received.
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March 2024 by Bridget Watts
I had the pleasure of dealing with Melissa and Brandon. It was one of the best, if not THE best, experiences I have had with a body shop. To be clear, I did shop around for the estimates and I was forthcoming about that. Brandon, who did my estimate, welcomed it. When I did finish, I went back and questioned him about the services that he was providing and why he wasn't doing certain things. He thoroughly explained why he was choosing the repair route he chose. In that interaction, I had my confidence confirmed. Because he stood by, and defended, his estimate and process. After our conversation, I left my deposit. Here's the thing for me, pretty much the entire time I didn't realize WHO he was, the owner, and he treated me with the utmost respect, never once talking down to me because I am a female. The service, communication, and transparency was top notch! I WILL use them again should the need arise. Melissa is an excellent choice to be the first one to interact with the customer. Her personality is EVERYTHING. She was kind, courteous, and knowledgeable. Hands down, the best service I have seen in a while! Thanks Tripp's team for the positive experience! Oh yeah, I was told that it was going to take 3-4 days to repair. It took ONE day. Under promise and over deliver! You have won a customer for life.
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March 2024 by Julie McNeely
Brandon was professional, pleasant and honest.
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March 2024 by David Jones
Everyone in the office is friendly and professional, the texts to keep me updated on vehicle progress were much appreciated, and the body work was great!
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March 2024 by Barb McNeice
Very helpful, excellent work. Melissa is awesome
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December 2023 by Cathy Hopkins
I hit a bambi deer, had a rental from my insurance and my agent wanted weekly updates to continue coverage. My car repair took 45 days / 6 weeks+3 days when I told it may only be 4wks at most.Every week I called Tripps to ask progress and every time I called, it was no clue to what was being done then after many minutes on hold, I was told on the same phone call an estimated finish date within 7-9 days and the car would be done.In the background they were speaking only with my insurance company and I was not being kept in the loop.On the day I thought I was picking my car up, I took the afternoon off work to get my finished car. I called Tripps to be sure the car would be ready before I left work. I had to call the rental company so they can pick up the rental car at Tripps. I was then told by Tripps, 4wks into the 'repair', my car was totaled!I then called the rental to not pick up the rental car, and called my "insurance representative" and we made a deal that I needed to pay only a few hundred dollars over the 3rd changed repair quote. I was still fixing the car and nothing had been done in a month! I was told on the phone by Tripps, every week I called to check progress that my car that it was being worked on.I also called the day before I was to pick up the finished car and requested photos for my insurance company to show the repair was done. This would reinstate my full coverage quickly before I pick up the car.I was sent photos and my car was in pieces (I was told on the phone it was done and only waiting for the radiator to be filled and only the Chevy dealership could do so, it was being towed to the dealership - I thought that's crazy again but modern cars are different so I let it go.Soon after I got the car back I called to ask what fluids were replaced new, I keep track of maintenance on my car - they stumbled and only said we don't know and said Tripps tries to save and reuse any existing fluids and could not tell me if any fluids were replaced new.The radiator was BRAND NEW! I had my radiator fluid tested and THEY PUT WATER IN MY BRAND NEW RADIATOR and did not tell me!!!! I need to pay for a flush and fill on a Brand new Radiator. what if I drove my engine into the winter... They are a bad company. Do not trust them.Tripps Collision is terrible and does not tell the truth - they have No clue to what's happening in their shop, employees are clueless. A Bambi Deer did not do that much damage and replacing with NEW parts should have been easy.They overfilled the engine oil - my entire dipstick was covered and I've was too broke to take it into another shop immediately so i was praying this overfill did not hurt my engine.Oh, yeah and they stole or threw away my stiff truck carpet cover that was over the flat tire stuff (I have the photo they sent that they were using my clean trunk as a dumpster) - This stiff carpet was used to cover the spare tire like area - if I had ever seen that carpetless storage hole when I took my car to them I would not have needed a heavy moving quilt i kept in the trunk to hold my grocery bags all these months.My trunk was a pristine shampooed clean trunk carpet from the dealership when I bought the car a few months before the bambi. May car trunk was returned to me with road debris, plastic and deer fur with tan colored sand from my dirt road that fell off the removed body parts from the accident - the damaged body front end parts they put in my clean trunk like it was a dumpster.I'll NEVER use Tripps Collision again... and I tell everyone in the central Michigan area don't go there.I sure someone may want to contact me from Tripps. I am not paying for a rental car to allow your company to ever touch my car again.Services: Painting
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December 2023 by Philip Fent
Tripps Collision is a first class company. Their customer service is excellent and they listen to your needs and provide you with solutions. From The first call to Brandon the Manager to Melissa who answered my calls on when my truck would be ready everyone was very helpful and I appreciate all that they did. I am very happy to recommend this fine company to everyone who has a vehicle that’s in need of repair. Thanks Again for the great work!!!
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December 2023 by Tom Wilson
Great experience! Brandon went way above to get things fixed in good time. He also helped connect me with someone to fix another issue I was having with the interior, who was able to correct the problem for me quickly. Super people with wonderful results for their customer! I heartily recommend them.
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December 2023 by James Waller
I recently purchased a new vehicle after my last one was hit by a deer. I only had the vehicle for 2weeks and Another deer attack. Tripps is a sponsor of the lansing funk fest and I thought if they care enough to support the community then why not give them a chance. Much to my delight Tripps was the best decision I could have made. From their customer service and experience my new new car was like new again. If I had to make any suggestions it would be to my insurance company that held the fine staff at Tripps up with the red tape of getting item’s approved. I would recommend Tripps to anyone in need of this service. Respectfully, The Mocha Man
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December 2023 by Anita Boyd
Tripp's Collision Shop did an exemplary job on my auto recently when it was vandalized!!!! They went out of their way to obtain a part that I needed for my auto, that the dealership wasn't able to obtain in a reasonable time manner, & I'll forever be greatful to Tripp's Collision Shop for obtaining that part for me!!! I have done business with Tripp's Collision Shop in the past, and they always repaired my vehicles in an exemplary way!!!!I would recommend Tripp's Collision Shop for all of your auto body needs!!! They're always very professional, extremely helpful, & very kind and thoughtful, & they try to make sure your a happy & satisfied customer!!!!!
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December 2023 by Lauren Leiby
Tripps collision is definitely the best experience I have had when it comes to getting your car fixed. They gave me the date that my car would be done and they got it done five days sooner and right before a holiday. They also cleaned my car up inside and out before giving it back. A special shout out to brandon tripp and Melissa. Thank you so much for the amazing service and quickness. Adding to the review above... I forgot to tell them about my after market auto start but no biggie brandon was on it and had his guys re hook it up and had it working in five minutes. You guys are simply amazing. Thank you so much !
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October 2023 by James Bender
I recently had my vehicle repaired at Tripp's Collision in Lansing, MI, and overall, I had a positive experience. The only complaint I had was regarding the duration of the repairs, which took a bit longer than expected. However, what truly stood out to me was the professionalism of Manager Brandon Tripp in handling this issue.Despite the delay, Brandon was courteous and understanding, which made the situation much more manageable. He kept me informed throughout the process, and his excellent communication skills certainly eased my concerns.When I finally got my vehicle back, I was truly impressed with the quality of their work. The repair job was top-notch, and the detailing and cleaning of my vehicle were impeccable. It looked and felt like new again, which was a pleasant surprise.In summary, while the repair duration was a bit of an inconvenience, the excellent service provided by Manager Brandon Tripp and the outstanding repair and detailing work more than made up for it. I highly recommend Tripp's Collision for their professionalism and the quality of their services.Services: Painting
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October 2023 by Linda Tallman
From a warm greeting to the smell of fresh popcorn this company is top on my list. They went beyond the call of duty, assisting me twice without asking for nothing in return. They say all good things deserve to be praised and recognized. Thank you for all that you do to take the stess away from customers like me. I will highly recommend your company to everyone I meet.???Service: Body & Trim
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October 2023 by Yolanda Kirtley
Melissa was very helpful. And made loosening my car a little less painful. Thank you Melissa you Rock
