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November 2023 by Emily Burkhardt
I made an appointment today since my tire pressure was 10 pounds low. They got my car right back, informed me of the issue & fixed it for free! I haven’t had this exceptional customer service in a long time! I would definitely recommend this place to anyone & will definitely be coming back if I ever need to!
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October 2023 by Ryan Atkinson
I recently had the pleasure of using Tuffy Tire & Auto Service Center, and I must say, the experience exceeded my expectations. From the moment I arrived, I was met with genuine friendliness from the staff. It's so rare these days to find a place where customer service is given such importance.Their efficiency was truly commendable. They fixed my tire promptly, ensuring I wasn’t left waiting longer than necessary. The drop-off system is seamless, making the entire process hassle-free. It's evident that customer convenience is a top priority for them.I highly recommend Tuffy Tire & Auto Service Center on E. Grand River for anyone needing auto services. Their professionalism, friendliness, and timely service are a testament to their commitment to excellence.
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October 2023 by Audrey Ripley
These guys are AWESOME! I’ve had my car repaired here before and the service was impeccable. This time, I came to them with a nail in my tire. They had it taken care of in ~20 minutes. I will definitely be back with any future car troubles!
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October 2023 by Amy Peters
Tears of JOY! These guys are the best! Long story short, after visiting 3 other businesses that turned me away because they were booked, Tuffy got me in immediately and 20 minutes later, I was on my way! I HIGHLY recommend them! Very nice! Efficient! AWESOME!
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October 2023 by Susan Hardie
Excellent service! Unbeatable price! Fast and fixed. Best customer service. Austin worked on the car showed me pictures and clearly explained the issue. Best I've encountered in a Lansing auto center.
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October 2023 by S D
In town visiting daughter at MSU and had car trouble on Sunday. Called and spoke with Kevin who was very kind and accommodating and got me right in knowing that I had to drive back to Chicago. The mechanic, Johna, was very thorough and explained what was wrong and got me back on the road! Nice to see honest guys in the auto service business! Highly recommend!Sean
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October 2023 by Private Person
I needed my tire fixed due to a leak and they repaired my tire in about five minutes and did not charge me a dime. What a great place with great people. Thank you so much Tuffy staff. You made my day!
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September 2023 by Melissa “Pavement Princess” Longino
This was the most pleasant experience anyone could ever ask for when doing car maintenance and nervous jitters in regards to price points! I can’t say enough about the business Dale runs and what a phenomenal team of employees he has!I was greeted by an educated Military man who easily checked my vehicle in, waited for a short moment and then it was on the racks. Owner came back and said the car needed specific repairs that were not offered at his shop & referred me to the dealership.Because he couldn’t fix the problem Dale said there was no way he would charge me for the work already completed!EXCELLENT business highly recommend to females: safe & friendly fair environment! No pink tax here! Thank you so much Tuffy Tires!
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September 2023 by Jamir Bowers
I came to this establishment with the intention of doing a simple headlight repair on my passenger-side headlight, however I was unaware that Tuffy would try to scam me. I dropped my vehicle off for an inspection, which ended up being faulty and the manager Dale called to tell me that both of the headlights needed to be replaced. He used a rationale that my driver side low-beam lights were missing, although I knew they were not before I turned my vehicle into their establishment. He quoted me a price of $1,826.10 for two headlight complete replacements despite only coming in for a malfunctioning single headlight on my passenger side, he even stated he could have it done within a day’s time with the new parts and even added he would make it quick . When I informed him that I was not interested in replacing both headlights, he offered me a confident payment plan that would be contingent upon the running of my credit and even told me the benefits of doing said plan. When I declined the offer he became audibly irritated on the phone and said that I wouldn’t be able to pick up my car until the following morning. When I told him this was unacceptable and that I needed to pick my car up on the same day, Dale stated “you have until six to get into these doors' ' and then hung up the phone. When I came to pick up my vehicle I discovered that my bumper was not put on correctly and that my access panel to cover battery in my vehicle was removed and broken. An overall faulty job to make a quick scam, but it didn’t work. I ended up taking my vehicle to a local repair shop and with a visual inspection and some electrical soldering, my passenger side headlights were back in working order and the repairmen informed me that my headlights were highly functioning and not in need of any replacement or further repairs. I was able to get the service I received for the fraction of the cost that Dale quoted and attempted for me to agree with. The service and treatment that I received at Tuffy was dishonest, abhorrent, and downright disgusting customer service. I implore anyone to rethink their decision to bring their vehicle for any service at this Tuffy location. I have also tried to reach their regional manager, Darrel Justice, but I have not received any communication from him. I spoke to another regional manager named Michael who agreed with me that the service was atrocious and not compliant with their standards.
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September 2023 by Victoria Cloyes
When my tire pressure warning light came on, I stopped in to have them check the pressure and tires. Within moments, they corrected everything and sent me on my way - free of charge even when I offered to compensate. I'm grateful for the excellent customer service. Thanks!
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September 2023 by Heidi McClenaghan
So appreciative of Dale and crew at Tuffy tire. Got out conference, had flat tire, AAA came to put spare on. Another tire place too busy to get me in. Tuffy got me in right away, explained issue and took care of me so I could get on road to make 2 1/2 hour drive home. Best news didn't charge me anything! Super blessing to my day and so very thankful I ended up here.
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September 2023 by Nicklas Bara
Good, honest shop. Got a flat from a screw on my way home, wasn't gonna make it another mile but was able to pull in here last minute. Even though they had a busy schedule, they got me in and out within an hour, no charge. Definitely deserves all the positive reviews.
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September 2023 by Erika Sorensen
Great and quick service! Made an appointment to get a tire patched and they had my car in and out within 20 minutes. He also restowed and secured my spare tire in the trunk, which was a nice bonus. Will be going back next time my car needs service.
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August 2023 by Geoff Brignola
We had a rental car with a mail in the tire. There were no rental car places near us that were open to exchange the car so we had to have the tire plugged. The Tuffy’s owner was as and accommodating as could be and had his mechanic plug the tire free of charge. We chatted about anything and nothing while waiting and he couldn’t have been nicer. It was such a great experience and reminded me of old times where people help each other out. Can’t say enough about this auto shop. Highly recommend.
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August 2023 by David P.
Kevin and Jim were knowledgeable and very helpful. We were visiting from out of town and had a problem with bearings both front wheels after driving across country . They got us in and fixed it the same day. Excellent customer service. Highly recommend this place. Very reasonable too!
