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February 2025 by nahshon
The one star is for U-haul the corp. Not this location. My issue with U-haul, is that, they chose to add on several extra days. If you rent a cargo trailer, for one way, out of state travel. I only needed the trailer 2-3 days. However, U-haul charged me for 7 days. It seems that no one else offers cargo trailers for one moving. So unfortunately...I will have to use them again, and be massively overcharged!
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September 2024 by Andrew Kinney
It is imperative that tires are properly inflated and that the low tire pressure warning light is not illuminated prior to a customer taking possession of a rental vehicle. Upon inspecting the vehicle before departure, I discovered that the low tire pressure warning light was indeed illuminated. The staff promptly addressed the issue by inflating the tire and assuring me that the vehicle was safe to operate. However, despite the availability of an alternative vehicle, I was informed that I could retain the original vehicle with the understanding that the tire pressure issue had been resolved. Unfortunately, two days later, the low tire pressure warning light reappeared, necessitating my return to the U-Haul facility. Regrettably, the only solution offered was to contact roadside assistance for a tire change. This resulted in an hour and a half wait for the arrival of roadside assistance personnel to replace the tire. As compensation for this inconvenience, I was provided with a mere $20 discount, which I consider to be insufficient given the time, mileage, and fuel wasted as a result of this situation. It is disheartening that such an avoidable issue significantly impacted my experience, particularly considering that the rental was primarily intended for personal use during a period when my own vehicle was undergoing repairs. This experience has left me deeply disappointed and dissatisfied with the level of service provided.
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August 2024 by Robert Brown
⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️
Employee Jessie was extremely rude and unprofessional.
Be sure to ask for a different employee if you must use this location.
Jessie also gave me the wrong trailer, good thing I did not accept it, before driving 900 miles.
The one star is for manager-owner Cody. He fixed the problem with the trailer personally, and took a verbal complaint from me about Jessie. I will follow up with a formal complaint to the corporate office.
If I am ever treated this way again, I may call the police and my lawyer. There is no excuse for this type of behavior.
Do not respond to this review or contact me in any way. Any contact or response will result in more bad reviews.
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May 2024 by Mike Davis
My dude, Cody, hooked me up with a dolly when he didn't have any and didn't have to! Saved my back when it came time to move the boxes! Best customer experience around!
Come to think of it. Everyone on his team has a great attitude towards guests with a "I got your back" vib.
Keep up the amazing vib guys.
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May 2024 by todd gates
Rented a truck that left us with a dead battery, after we jumped started it we left it running fearing it would not start again.
We returned the unit stating that we should not have to pay gas
since we had to leave the truck running.
After inspection by U-Haul personnel it was determined that it did not have the correct battery installed for that unit.
When I received my online bill my credit card was charged $58.00 for the gas!!!
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March 2024 by David Drake
Great experience renting an auto transport trailer at this location. Even though they seemed short staffed, the person running the counter and setting up the trailer was very professional and friendly despite the multiple customers they were helping at the same time. I'd recommend them if you are needing a trailer for hauling vehicles or other things. I'd imagine renting a moving truck would also be a good experience.
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February 2024 by Amy Tackett
I've had some things in storage for almost a year now. It's impossible to get anyone on the phone to settle a bill or ask a question and when you get sent to central there's no option for making a payment! You wanna charge a late fee when I've been calling and calling and calling but no one answers the damn phone! Ever! Hire someone literally just to answer the phone! Customers are exasperated over this!
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January 2024 by Dan Gerhard
The gentlemen at the desk, cannot remember his name was very professional, curtious and patient and very helpful. Super easy transaction. Love your electronic automation! Hats off to Uhaul!! Thank you!
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November 2023 by Lana McEachnie
Cody and Jesse are very thorough with their directions and we appreciate their friendly nature. It’s been great having everything work out as planned each of the 4 times we’ve rented trucks here in the last two months.
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September 2023 by Robert Anthony
Stopped for propane. Great service. Cory, the manager assisted me. Profusely apologetic for our longer than normal wait time. Doorbell requesting service malfunctions...apparently. Don't trust the bell! ?
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September 2023 by Jason Crutcher
Friendly
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June 2023 by CM Cook
We had a great experience! Fast and easy. Cody really helped us out and gave top-notch customer service!
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June 2023 by Dan Thaens
Great Service, Great guys working there. They go out of there way to help. ??
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June 2023 by Chris B
General Manager Cody Carns is hands down the best u-Haul representative that I have ever met. I made a mistake and was charged for 10 days on a 1 day trailer rental and this man was running the entire location by himself and was completely overloaded with customers. I told him to take care of the other customers since my issue would take longer and I observed this gentleman professionally dominate every step of the rental process for 3-4 people with a smile and nothing but courtesy. My issue was resolved and I am beyond thankful, but more importantly I know that this man needs to be recognized for his efforts and U-Haul needs to make it a priority to get Cody a team together. No matter if he was content in running a company by himself, it weighs on a man. Bravo to Cody Carns! I appreciate your integrity and I hope your company will see this review. Thank you sir!
Best regards,
Chris Broers
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May 2023 by Niki Barnes
Customer service was EXCELLENT.So professional, knowledgeable & very nice!I’ve used lots of different Uhaul locations throughout the years, and this one was by far the best.Great team they have there!
