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April 2024 by Jamie Stair
It doesn't matter what time of day you call this location, no one ever answers the phone. I changed my address with the USPS when I moved and they never updated it in their system. I had to call for over a week to change it so my mail would be forwarded. Here we are again with another piece of mail that is showing delivering to the old address and no way to get ahold of anyone as to why its not being forwarded.
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January 2024 by David Barncard
Very nice and helpful
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November 2023 by Sarah Wright
They are closed for lunch daily from 1pm-3pm so don't show up during that time to retrieve a package. Only able to drop off mail in the bins seeing as they do not have the means to process payments for any type of transaction. Should not expect to retrieve a package unless you received a notice from your postman stating the package can be picked up from here.
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July 2023 by Kayla Rivera
This place is useless now just go to a different one no one came to the window they just waved as they walked by.
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June 2023 by Alex Parent
Great place. I have been dealing with this exact location for years. They are wonderful. People are always working, and it's apparent from reviews that most folks don't understand how many variables go in to a delayed package. Stop trashing this location and get that it's a major hub for mail and packages. Your stuff is not the only stuff going through there. Not by a longshot. I have had some delays, but mostly, I find that my packages get here way faster than expected in most cases. Millions of pieces of mail travel across the country every day. Try to realize we really are just ants in a bigger world, but these USPS workers actually have to try and manage all the correspondence between us all. They do a tremendous job. Thanks for everything and years of smooth shipping and deliveries.
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June 2023 by Aly Rivera
Taking forever to get my package I was supposed to get it Friday it’s now Sunday still nothing. Keeps saying delayed and late. But it’s at this distribution center which is literally a 7 min drive from me. Smfh
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October 2021 by Patti
I stopped in today to pick up my sister's mail that was being held and was greeted by the sweetest girl today around 4:15pm or so. I wish I would have got her name. She was so helpful and kind. Not to mention patient while I was getting my sisters information. She complimented me and also told me to be careful as I was leaving (because of the snow). She's a keeper. They're very lucky to have her as an employee!!
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October 2021 by Whitney Rice
My package has been sitting at this center since December 4th!!! I understand things are a bit more crazy right now, but 15 days of just sitting there??? I have ordered several other things after the 6th that have all already been delivered. :( I’m really trying hard here to understand, but I do not live anywhere near Michigan so I’m not sure what the deal is up there.
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March 2021 by Denise & Kyle
They have had my package for a week. On top of that o try calling when they are open and I get a msg they are closed... They Never turn on phones. I have put a ticket in and still no contact. Rediculus!!!
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February 2021 by Patti Macksood
I stopped in today to pick up my sister's mail that was being held and was greeted by the sweetest girl today around 4:15pm or so. I wish I would have got her name. She was so helpful and kind. Not to mention patient while I was getting my sisters information. She complimented me and also told me to be careful as I was leaving (because of the snow). She's a keeper. They're very lucky to have her as an employee!!
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January 2021 by Ralf Walter
If I could post a 0 star review I would. A first class package I sent was last scanned on arrival in Lansing distro center on Dec. 4. It's now Dec. 28 and still no movement.
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January 2021 by Kate Hawkins
Wish they would actually deliver my packages. I just keep getting notified that they’ve decided to hold it instead. Combine this with them having the most inconvenient hours for anyone with a 9-5 and it makes it impossible to get my mail. Please start delivering packages!
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December 2020 by Whitney Justice
My package has been sitting at this center since December 4th!!! I understand things are a bit more crazy right now, but 15 days of just sitting there??? I have ordered several other things after the 6th that have all already been delivered. :( I’m really trying hard here to understand, but I do not live anywhere near Michigan so I’m not sure what the deal is up there.
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May 2020 by Jeremy Wilson
This is where efficiency ends and packages stall. I understand the USPS has been underfunded for decades and it's only getting worse, but the quality of service is not helping. My current package arrived at 3:30 am on a thursday and left for sorting locally 26 hours later. a Previous package spent 6 days and attempted to leave 3 times before finally making it out. When there is a 4-10 day window on delivery a center like this is probably involved. My package was within 10 miles of my house 40 hours ago, pending delivery in 4 days... That was acceptable 20 years ago, not anymore. Now we have options.
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April 2020 by Nancy Petovello
Mark in the Postal Center helped me retrieve an envelope which I was expecting and wasn't delivered properly. He got right on it and had the carrier come back to my house with the certified envelope. Thank you Mark.
