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December 2023 by LeeAnn Edgerly
We just purchased a table and chairs from Reggie in Lansing. He was really nice and patient with us through the decision making process. He answered all of our questions, and followed through with everything he said he would. We are very much looking forward to our delivery.
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November 2023 by Paige Holbrook
I decided to go last minute couch shopping and have bought from VCF before so I know what to expect with the quality of the items. I was immediately greeted by Michael, who was phenomenal to work with and really asked and listened to what we were looking for. Michael took us through the process and ensured us every step of the way that we were getting what we asked for. He even was willing to advocate to higher management to ask specifically for what we wanted. Overall experience is always good but Michael made it better. I always like VCF more than Ashley because you’re truly getting what you pay for. Stop in and ask for Michael! You won’t be disappointed!
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November 2023 by Donald Holbrook
We are so satisfied with the help we got from Michael St Marie and he was very patient when we went back and forth on what we wanted and how we changed our minds so much. Thank you Value City for employing a great person to your team. He is a good asset to have.
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November 2023 by Bill Kinzer
I just bought a bed and mattress. I worked with Brett Sinclair, and he was outstanding. Very friendly, patient, helpful, and he was able to get me what I wanted quickly and at a great price. I would highly recommend both Value City and Brett to anyone looking to buy furniture!!Update as of 11-9-23Just bought a kitchen table and chairs. I worked with Reggie Armstrong and had another top-notch experience. He was outstanding!
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November 2023 by Kaylin Sherman
Kim was a wonderful helper! My husband and I (both very large introverts) where looking for new chairs for our new home! She seemed to understand completely and just checked in, didn't push or fallow us around like we have had happen at other stores! Would definitely go back just for her!
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September 2023 by John Perry
Kim was fantastic yesterday when shopping for a couch. She told us the lay out of the place and left us to walk around and shop. Kim answered all our questions professionally and purchasing our new couch was a 10/10 experience. Thank you Kim!
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September 2023 by Daniel H
Salesperson Kim very helpful, delivery crew was outstanding, Nemus and his helper fit a king size mattress and heavy sleep function frame up a short narrow 180° staircase without any hesitation or complaint. Hats off to the delivery crew!!
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August 2023 by Sherry Ashton
Jimmy was so easy to work with. He was super helpful and answered all our questions. He made buying our new couches a pleasant experience.
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August 2023 by Rob Messner
I had an exceptional experience with Kim! Her knowledge of the products was truly impressive, helping us find the perfect pieces for our home. She listened attentively to our preferences and provided valuable suggestions. Her patience, professionalism, and genuine enthusiasm made the shopping process enjoyable. Thanks to her expertise, we will have a beautifully furnished space that we’ll absolutely love. We highly recommend Kim to anyone in need of top-notch assistance when shopping for furniture.
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August 2023 by Andre Walter
Sana at the all new Value City Furniture of West Lansing is amazing. She is so helpful and knowledgeable about everything including the extended clearance department of the store. If you have any furniture needs in the Lansing area make sure to stop out to the all new Value City Furniture of West Lansing off West Saginaw Hwy towards Grand Ledge! Make sure to ask for Sana at Value City!
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August 2023 by Micco Savage
Jimmy was beyond helpful with my boyfriend and I, we probably tried almost every couch there was and I truly appreciated the space Jimmy gave us to talk things out; gave us options and showed us each one. Thank you for your patience as we face-timed others for opinions and went back and forth; hey, even put in his own opinion to help break the fact that everyone chose opposite sides!The facility was extremely clean, others were nice and the customer service was great.I’d definitely recommend Value City to other shopping around!
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August 2023 by Judy B.
I needed to find some storage for my living room, as we just turned it into a hospital room for my husband. Sana worked with me to find exactly what I needed, and I will pick it up on Wednesday. I was really pleased with her knowledge of the inventory. Thank you.
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July 2023 by Tyre Hawkins
Brett was awesome! He assisted us and was very professional! Very kind & he will take care of you! Come on down and ask for Brett!☺️
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July 2023 by Dixie Rounds
Jimmy was a great salesman. The clerical people were great in explaining the credit options. Need to be patient with delivery dates due to manufacturer delays. Not the fault of the store. The delivery guys were so kind and careful with bringing my furniture into the home. Totally enjoyed all aspects of the transaction.
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June 2023 by Haley Allgeyer
We had a great experience here. Jimmy was absolutely awesome! He was super helpful right as we walked in and could answer any question we had. He is so personable and really helped us make the best decision on our couch. They have really good quality furniture here and great deals, highly recommend. Great staff and great products.
