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March 2024 by McKenzie Mariah
Listen.. I had a great expierence IN store. The people were lovely, I had no wait, it was quick and easy, and I got to use a coupon. BUT they pumped my tires to 40 psi… I drive a sedan? I googled my recommended psi because the light would NOT turn off since getting the full service oil change (includes tire inspection), it’s 32 psi. I even assumed it would be 35 psi but was wrong… 35 is better than 40 on BRAND NEW TIRES Will probably go back to the one on waverly next time.
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January 2024 by Tiffany Walt
Always very friendly. Usually expedites oil changes quickly. If the only bad thing they do is forget your mileage sticker.... I say they're good
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December 2023 by Kurt Binder
Everyone was very pleasant and helpful. However, I have been here twice and both times they were unable to perform an oil change. They didn’t have a full synthetic oil filter for my vehicle, a 2022 Kia Telluride. Oil change place who’s unable to perform an oil change!? No thanks.
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December 2023 by Aaron Holmes
Wish i could give 0 stars CURRENTLY about to SUE this location!!! FIRST went for a oil change and after about a week oil light comes on come to find out i see oil LEAKING from under my car and all over my newly changed spark plugs ect....NOW I AM OUT OF A VEHICLE i call corporate and bcause this was 2 months ago they dont want to pay my $6000 repair bill GO FIGURE!! THEY WILL BE HEARING FRON ME IN COURT HIGHLY UNPROFESSIONAL AND NOT WILLING TO TAKE RESPONSIBILITY FOR ANY DAMAGE THEY DO TO YOUR VEHICLES!!! I tried to be civil but now it has gotten personal.
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October 2023 by Jarrett James
Caitlyn and the staff were extremely polite, swift and professional. They answered all questions and provided terrific service. I only use Valvoline and my hybrid has never had a single issue, currently at almost 275,000 miles
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September 2023 by Tiffany Bebout
WILL ABSOLUTELY never be going back not only did they forget to screw my moms splash guard back onto her car they BROKE a tool inside of my vehicle that we had there at the same time causing us to have to get it fixed and get a rental! NOT happy will never recommend this company to anyone!
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August 2023 by Tyler Eidemiller
I had an enjoyable experience with Valvoline, and I've been a consistent customer, but this location helped me out with more than I would've imagined. I was treated very cordial with quick customer service. I'll always come back. Thank you for everything!
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August 2023 by Lisa Gonzales
The staff was very detailed and went above for my husband today. I want to thank all the staff that assisted.Services: Air & cabin filter replacement
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August 2023 by Ben Hill
this location and the other keeps breaking vehicles and having them sent to belle tire to fix when doing tire work (means rotations). stop getting work done here and just go to a reputable shop that fix a mistake if one happens... not get sent to another to fix another shops mistake
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August 2023 by Jorge Livermore
At Valvoline 5030 W. Saginaw St, Lansing, MI 48917, the workers are very professional and nice. They never try to push services on customers. Excellent work always!!Service: Oil change
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August 2023 by Donna H
Signaled to pull up to pit, heard and felt a scraping and lift on front end of my car. I stopped and was told to back up, this caused a another jolt and scraping noise. Needless to say I decided not to get an oil change there. They have offered to replace the skid pad under my car. The technician in the pit had forgotten to put the hoist all the way down and that's what my car had been caught on.
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July 2023 by Maureen Hall
The staff at this location are consistently friendly, knowledgeable and positive! I highly recommend this Valvoline location. The staff and service is excellent! Thank you!
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April 2023 by Piper Palmer
They did a good job for me and honored a coupon I forgot to bring along! ?
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March 2023 by cheyenne pratt
Very friendly did a great job with great deals!!! Always a pleasant experience
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February 2023 by Eric Brockway (Bruke)
They were very professional and helpful. They printed out a list of recommended services, with prices to help me do comparisons with other companies.