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October 2023 by Paul Digs
I feel like this is a horrible place. Over charges elderly people. This isn't a direct report from my experience. My neighbor had thier car "totaled" as it was parked on the street. Someone came by hit it and it was driven into the curb. Completely demolished the rear end. This company sided with the insurance company to only repair the street side of the vehicle. It was smashed into the curb... My neighbor is elderly and has PTSD and can't afford the repairs nor tolerate their decisions. This company has aspirated him to his PTSD behavior and now has an excuse to not deal with this person. The people involved are stuck dealing with this and this company knows it. Both have served their country... They don't care... Another neighbor came and had one mirror replaced. It costs so much that the neighbor just paid it. On another job what a neighbor had done was to install step sides, the neighbor paid less than the mirror replacement by a neighbor... The company threatened the person with PTSD that they would use law to stop them from calling. I spoke with this neighbor and I know the way that this person gets and this person only gets this way when someone has screwed their nature, which this person is a very good person, and would lay down life, for anyone, especially having served in our military. Be careful shopping here for repairs. They might be charging what they want and judging you based on your person. Definitely sided with the insurance company on a car that will never be fixed to the way it was before the accident happened. Definitely they work directly with the insurance company. They may set a cost based on your person and may not be forthright. It's your call not mine just what I have observed. Its possiblly a car mill... I don't know. I have never use this company, nor will ever.
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September 2023 by M
My Toyota Prius had a close encounter with "Wiley E. Coyote--Supergenius" about three weeks ago. As a result, I was referred to Gerber Collision and Glass in Lansing by Farmer's Insurance. From the first day my car was dropped off, I received updates via text as to its status and estimated time of repair. Since I was going through my insurance company and only had a limited time for my car rental, Gerber hastened the repairs to my vehicle to prevent my coverage from expiring. I want to personally thank, Mike, Allison, and John for their courteous demeanor, professionalism and awesome customer service practices. If you need collision repair, then I would highly recommend Gerber Collision and Glass Repair on Pennsylvania Avenue for all of your repair needs. The staff will treat you with the best quality of service and will make your experience a memorable one. Thank you again for all of your kindness and professionalism during a very stressful time. My Prius drives great and looks amazing!!Services: Painting
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September 2023 by Tracy Wolford
My car looks amazing! The staff of Gerber were friendly, professional and easy to work with. I was given regular updates about the status of my repair and it was completed quickly. You can't even tell there was damage. They even detailed the interior!!! Customer Service at it's finest!Services: Painting
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June 2023 by Natalia Beal
I got hit by a deer in November. I took my car to this shop because it was suggested by my insurance. They did a good job with the painting and it was nice that they had text updates. My car looks brand new.Service: Body & Trim
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April 2023 by Steve00
Had them repair my truck. They did a great job. Jake was very helpful and kept me informed
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March 2023 by Jeanne Kinsey (Jeanna)
Had a great experience at the 2520 S. Pennsylvania, Lansing, MI location. Shop is welcoming, neat and well organized, and staff and Stephanie are positive and upbeat both in person and on the phone! Mike provided me text updates frequently about my vehicle, which was appreciated. Vehicle was ready ahead of schedule, saving me time and money on my rental. They surprised me with a nice interior clean as well as the beautiful work done on the exterior. Highly recommend.Services: Painting
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March 2023 by Jeanne Kinsey
Had a great experience at the 2520 S. Pennsylvania, Lansing, MI location. Shop is welcoming, neat and well organized, and staff and Stephanie are positive and upbeat both in person and on the phone! Mike provided me text updates frequently about my vehicle, which was appreciated. Vehicle was ready ahead of schedule, saving me time and money on my rental. They surprised me with a nice interior clean as well as the beautiful work done on the exterior. Highly recommend.Services: Painting
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March 2023 by Robin Warren
Can't say anything about the repair aspect since my insurance decided to claim my jeep a total loss, but the staff is great. Very friendly and helpful. Answered any questions i had.
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January 2023 by Tina M
Almost got my business until the person that looked at my car acted like I was lying about some of the damage. I'm pretty sure that's for my insurance company to decide. Watch out, they have insurance police. Waste of my time!Service: Body & Trim
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October 2022 by Lee Fuller
They were wonderful!! Always polite n professional when I called !!Jeff came n picked me up from enterprise n we had a great talk about our country!! I will definitely use them again !! But don't ever want to have to know what I mean !! The receptionist was just a great gal !! Thankyou All !!! N Josh thankyou so much for your help!!
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September 2022 by Matthew Devellis
While they weren't able to fulfill my order due to a mistake on behalf of my insurance company, they were able to redirect me accordingly ?
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July 2022 by Robert Lomax
My automobile looks great but now after the repair my electronics in my door that got repaired don't work and I can't lock it with my fob. But my vehicle looks great. Already put a call in when I tried to lock it. We will see how they respond
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May 2022 by kathy guyer
The people were very rude, im definitely not havi g them work on my vehicle
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January 2022 by Nikki Bartram
After my accident you guys went above and beyond by making my car was in even better condition before it was handed over to you. Yes you fixed the repairs and kept me up to date on everything. But you also cleaned and detailed my car. You treated my car as important to you as it is to me and I highly recommend you and will use you in future need. Thank you so much. Toyota RAV4 owner
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January 2022 by Haider Alsalman
They took care of my car. Everybody was nice and friendly. Edward was super NICE! I was really impressed with the results. The paint they made in my car's rear bumper is perfectly matching the body's. I highly recommend them.Service: Painting