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November 2023 by Michael Powell
Replaced Pixel 5 battery. Now it works great again.
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December 2022 by Tiffany Bursley
Great and friendly staff with same day phone repair. Phone works like new..
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August 2022 by J H
After calling around, this place was a little more expensive to replace my phone screen but was willing to have the part sent overnight, expediting the repair. What a blessing. It was worth the extra cost. All other places said it would be 5 days before they would have the part and could work on the phone. Many blunders, mistakes, and excuses later, the part was in the facility 3 days later than expected. The woman that does the ordering does not hold herself accountable for her actions or mistakes. She blames others and is very rude. She never apologized for having the part sent over night to the Jackson location instead of the east lansing location. I would have driven out of the way to Jackson to expedite the repair. Instead, she held the part in her personal possession for days, until she was back in the east lansing location, preventing any other employee from repairing my phone. She couldn't even keep up with her own lies which included blaming an ex-employee for hacking in and changing orders. (Her back story sounded over the top ridiculous.) She never apologized for the inconvenience she imposed nor did she offer a discount to make up for her errors in judgement. She severely lacks customer service. She definitely should not be training employees. She boasted about training 2 throughout our conversations. This is sad because the other employees seemed to be level headed, conscientious, and good communicators. I heard her telling a trainee that she didn't appreciate me waiting in the store while my phone was going to be fixed and it could take a whole lot longer than the 45 mins that was estimated (like she was going to make sure of it), telling him there are no guarantees the phone will work (like that would be worth her seeing), and she wanted him watching ME instead of HER. Interesting method of training - don't watch how to do this. I canceled the service request on the spot and gladly waited another week to have UBreakiFix repair my screen. Not a chance I was going to let HER work on my phone. Please note, this occurred June 29- July 2. I wanted to give some time before writing the review to ensure I include the pertinent details. There is more drama around this experience than is included here. It was simply ludicrous.
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July 2022 by Chad Cunningham
Expert repair technician, great customer service and fast repair service. My phone was ready the next day.
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July 2022 by Keith Cotter
They fixed the phone within 2 hours and reasonable price
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June 2022 by Brian Titus
Went there Saturday at 10:15. They supposedly open at 9 but were not open. Other customers also came saying they had been told they would open at 10. They were not open as of 10:30. I came back Wednesday. They were open but told me they would not work on Google Pixel phones. Frankly, the guy at the store was just indifferent and unhelpful. I spoke to another store (Novi) where the attendent offered to order the screen and fix it, so I assume this store just doesn't care.
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April 2022 by Vincent DesJardins
Very pricey, but they were quick and it works great
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September 2021 by Sebastian Green-Husted
Friendly, and to the point. Was able to tell me quickly if they had a replacement battery for my phone, and was able to get my phone fixed fast, and without any hassles.
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August 2021 by stunt harren
Thanks for fixing my note 9 screen phone works wonders.Sincerely bud
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August 2021 by Christine Harrington
I took my husband's phone in and they fixed the problem quickly and showed me what to do if it happened again. Very pleased - highly recommend them to anyone with cell phone issues.
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February 2021 by Bert Seyfarth
Gave simple, straightforward answer to my question and did it cheerfully even though he knew it wasn’t likely to lead directly to work.
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July 2020 by madeline curl
Best place for iPhone screen repair
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April 2020 by Elizabeth Miller
Great service for my phone repair this morning! The tip of my charger broke off in my iPhone, and I had spent three days trying to get it out. I brought it into the store and they were able to get it out in about 30 seconds at no charge. They were extremely helpful, quick, and nice.
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February 2020 by Fadel Said
My charging port was not working then took my phone to replace the port for hundred dollars then the technician named Tyler saved me hundred bucks by just cleaning it and it worked right away. Very nice and recommended
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January 2020 by Ahmad AbdElkrim
Quality work, great price and fast service.
