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September 2025 by Zack Tauriainen
I had a mixed experience at this dealership. Jake, the car salesman, was great to work with. He was friendly, knowledgeable, and made the process as smooth as possible. Virgil, the finance manager, was also pleasant and helped guide me through the financial details without any hassle.
Unfortunately, my experience took a turn when I dealt with the sales manager, Jarid. He was not customer-friendly and seemed argumentative when talking about a title mishap on their end. It definitely wasn’t the experience I expected, especially after the positive interactions with Jake and Virgil.
Overall, Jake and Virgil were excellent, but I
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July 2025 by Joe Alflen
The bad news is that it somehow takes several hours to purchase a car. Not the part where you test drive and ask questions, but to actually make the sale with the finance manager. There is a huge bottleneck at this point of the process. Nothing against him personally, he's quick and professional once you get to see him but good luck with that. The good news is I got a good car for a decent price. I worked with Tyler and he was phenomenal. He really cares, he's personable and he tries his best to make it as smooth as possible.
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May 2025 by Morgian Geesey
After a long day of car shopping, we ended up at Williams Hyundai (formerly AutoWorld). As we were scoping out the lot, salesman Tyler Duling came to greet us. We had a painless shopping/buying experience with him! He was both casual yet still professional, very personable, and not at all like some of the smarmy fast-talking salesmen we had met at other dealerships. Tyler went at our pace with zero pressure, only an interest in identifying and serving our needs. We got a great car at a great value! The finance guy Dylan was also very friendly, knowledgeable, and efficient. The only complaint I have about this dealership is it does not have a very large used vehicle selection. We had a great overall experience buying here with Tyler!
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April 2025 by Benjamen Benedict
The service team was very friendly and helpful and the service was fast
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December 2024 by Abbey Adams
I have a 2022 Hyundai Kona with a full warranty plan, and every visit to this dealership leaves me feeling taken advantage of as a young woman.
One example- my car alerts me when I need an oil change. I brought it in after receiving an alert, and they changed the oil. Afterward, they tried to charge me, claiming it wasn't due yet. When I pushed back, they admitted that this specific model sometimes alerts early for oil changes, and they've seen this issue with other customers. I argued that if this was a known problem, they should have checked the mileage before proceeding with the service. After some back-and-forth, they finally comped it.
I feel as though every time I go in they try to charge me for something, even routine oil changes and tire rotations that are under my warranty. On top of that, when I get my car back, it's often left sopping wet- wiping down the car would be a nice gesture and show better care and attention to their customers.
Today, I went in because my horn stopped working. As soon as I arrived, they asked me to sign paperwork with a charge on it. I had to point out (again) that my car is under warranty. Shouldn't they see that in my profile when making the invoice? I shouldn't have to remind them every single time.
After being told a part needed to be ordered, they finally adjusted the cost to zero. But when we tried to reschedule the repair, I asked for a 2:30 pm appointment. I was told that wouldn't work unless I wanted my car to stay overnight. A horn replacement taking over 3.5 hours? That's ridiculous.
Every visit feels like an uphill battle. I am experienced in the automotive industry because my dad has worked in the industry my entire life. Whether intentional or not, the customer service at this dealership needs serious improvement.
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November 2024 by Marlana Bernheisel
Catalytic converters are a very expensive part to replace and are therefore governed by standards to protect consumers from costly repairs. The first CAT in my 2018 subaru forester was replaced under warranty in 2021 — the car was three years old with less than 48,000 miles on it. Just 3 1/2 years later, it needs to be replaced again.
Catalytic converters often last the life of the car but are also warrantied by law to last 8 years or 80,000 miles. Neither have been reached, yet Williams Auto maintains that 12 months or 12,000 miles on warranty parts voids this.
I disagree and will continue to fight this.
FYI — they also just quoted me $6100 to replace the catalytic converter. And they did it with a straight face — service manager Drew? What a joke.
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November 2024 by Diane Wiltse
I went to the Volkswagen part and I have to say they were awesome!!! BUT I JUST HAVE TO PUT THE WARNING OUT THERE DO NOT BUY HYUNDAI, THEY DO NOT HOLD THEIR VALUE AT ALL!! THE OFFER I GOT FOR A CAR IVE HAD LESS THAN 2 YEARS LOST OVER $16,000....I just don't want anyone to feel how I am feeling about a purchase I trusted people making...so make sure of the deal you make.
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October 2024 by Arthur Kurtze
I went here for maintenance on my Mk5 Jetta in 2010. The guys in the shop stole several of my vintage records out of the crate I had sitting in the front passenger seat. When confronted, they denied any wrongdoing. I never went back - hopefully they weeded out those employees by now. The maintenance was done well, but why would I patronize a business that steals from their customers and then takes zero accountability.
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August 2024 by Pam B
I purchased a new Subaru 3 months ago and have been trying to get the road hazard insurance policy and gap policy canceled and the cost of those policies refunded to Subaru finance. I notified the finance manager 1 week after I purchased the vehicle and followed up with a phone call to see if he received my letter to cancel the policies and he confirmed he did receive my letters but has yet to take action on refunding the amounts of the policies to my Subaru account. I’ve written letter to the finance manager, called him and left messages and even called the store manager and have heard nothing. I’ve never had to deal with such a business that will totally ignore a customer request to get my account corrected and to return my phone calls. It makes my buying experience with Williams Autoworld less than satisfying.
I certainly wouldn’t recommend them to other potential buyers.
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June 2024 by Nick Graeser
Had a fantastic experience with James & the team at Williams Auto World. Went there to test out a used Atlas, wound up purchasing a certified used vehicle and replaced another vehicle with a new Atlas. Never would have thought I'd purchase two vehicles from the same place, but these cars are amazing value - and the experience from trade-in, negotiating price, securing the new vehicle (EXACTLY what my wife wanted) was very timely and seamless. The experience with the business office was the quickest, and most comfortable I've ever had in a dealership. Keep up the great work!
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April 2024 by Autumn Hoerauf
I had an amazing experience at Williams Auto World. My salesman Dwayne West was very informative, professional, and walked me through the entire process of buying my car! Definitely the best experience I’ve had buying a car.
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April 2024 by Britton Moeckel
I called ahead for express oil change I got there and they turned me away
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February 2024 by Bryan Likes to eat out
Stopped in to just look at the new cars and get some questions answered. New hire salesman was very helpful and very informative. Enjoyed! My visit can’t say that about car dealers very often.
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December 2023 by Steven Kineman
I have purchased two new VW cars at Williams Auto World and get all of my service at the dealership. On Thursday I booked a service appointment for 10:00 a.m. Friday making it clear that I would be waiting at the dealership for the work to be completed. Received 03 text messages reminding me of my 10:00 a.m. appointment. Arrived 09:40 a.m. Friday and was informed "Service department running behind and my car would not be started until sometime this afternoon". My appointment was to correct two issues to include a "change oil notice" not reset in error on my previous oil change service at Williams, and a warranty issue concerning the "low pressure tire monitor system" of which was also previously serviced by Williams but still not functioning properly. Bottom line is that I believe I was bumped for other "paying work". From a business perspective I understand this. All this could have been avoided by a courtesy call alerting me of the delay giving me a chance to reschedule before driving 1 hour and 15 minutes / 58 round trip miles.
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September 2023 by Tavi Paler
Love this place. Milt in VW service is the man! Always taking good care of their customers.
