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November 2024 by Victoria Tijerina
I'm a new customer. Went into the South Cedar Lansing store yesterday Friday November 8th. Today Saturday the 9th went to install everything and none of it is working. Was scheduled an appointment for a week out to get this fixed. This is absolutely unacceptable
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October 2024 by Evan Silversun
The website SUUUCKS. Get some coders to fix that buggy mess!
I went to the store right at closing and the gentleman Cody treated me like family. He showed me everything I needed to see on my bill showed me what I could do. Told me all the options I have for cool deals regarding smart phones and services helped me to a cable that might increase my speed for the Internet and was just an absolute gentleman!
Never pushed me out the door, or rushed me, even though they closed while I was being helped!
Cody needs a raise or needs to be made like general manager or something because he is a phenomenal asset to the company.
Don’t blow it guys whoever’s reading this really take the time and look at his performance because I’m sure I’m not unique experience here if you have a valuable asset you gotta promote that asset for maximum affect. If you just have a phenomenal employee and you keep him locked up in the closet. He ain’t gonna help your company, bro
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October 2024 by Joseph Beasley
I appreciate Alma’s help, she was able to educate me on a wide range of services offered with Xfinity.
Thank you for help today!
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October 2024 by LoveisElastic Creations
I am patiently waiting for my term of service to be done. I ended up getting the brand new iPhone, and it was defective. I can’t get any service from my house without it being hooked up to the Internet for phone calls no matter where I am, I only get a couple bars. I found this out a day after a couple days to return. It was up as I needed my daughter to set it up for me. I missed calls and have trouble making calls with it. They told me they could get me a new one, even though it was only a couple days old for $100 extra , I’ve talked to customer service. I’ve talked to everybody I gave up, but I’m telling you do not get Xfinity mobile for any reason.
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October 2024 by Kylie Silva
To damn lazy to hire people to actually answer phone, they have everything online
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October 2024 by Tyler Oldaker
My experience with Xfinity has been a long one spanning multiple years. Usually, any interaction with customer service tends to be a drag, especially when communicating via the online support chat.
I recently decided to switch my service back to Xfinity after having an offer for a plan that halved the price of my current one. When trying to activate my service with the new modem, I received an error message and was told to contact chat support.
I spent a collective 4 hours over 2 days trying to simply ACTIVATE my service but I was being tossed around from one agent to another over and over and over. Some managers even got involved.
No one was able to figure out what was going on. I paid for my service already and I just wanted it activated but every agent tried to get me to sign up for a plan and each plan was more expensive than the one I had already paid for.
I had finally had enough and decided to head to my local store.
I walked in, ready to be upset, when I was assisted by Faith. Faith... THANK YOU!
I told Faith at the beginning of the conversation that I was pretty upset with my experience talking to the chat support. She was able to pretty quickly figure out what the problem was.
Apparently, Xfinity decided to create a new account for me without telling me they were doing it. So when I was logging into my old account, it said I didn't have service (even though I used the same email and everything to sign into the account before purchasing the new service)
Faith was able to accomplish what I was led to believe was impossible: She found my new account and was able to get info updated so I wouldn't have to worry about the old one anymore.
Ever since then, my service has been just fine and I've had no issues.
I just wanted to say again, Faith... THANK YOU! I work in customer service and understand what it is like to be belittled all day for problems that you did not cause. But you were able to find the solution that over 8 chat support agents could not, including some managers.
Faith and her manager Wes are 5 out of 5 star employees. I'll be coming back again with any questions or issues just because I know I'll be able to get some help from truly knowledgeable people. You guys are amazing!
(P.s. I'm sorry it took me so long to get this review out! I've been very very busy but I'm glad it is finally posted!)
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September 2024 by Kyle Brown
Definitely fast internet services but if your a night owl like me be prepared for the modem/router to reset every single night when your in the middle of using the internet.
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September 2024 by Anwar Kalalah
I was extremely disappointed with the customer service. The staff were incredibly rude and seemed more interested in their phones than helping customers. When I asked for assistance, I was spoken to as if I was bothering them or asking for a favor. If you’re looking for a place where you’re treated with respect and courtesy, I recommend looking elsewhere.
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August 2024 by Michael Mathews
Started new cell service with this location and purchased a $50 case with a screen protector. The Manager attempted to put on the screen protector multiple times, having to open another package to get a new one then finally handed me my phone, with bubbles in the screen. I asked about the bubbles and he said they would wear out in a couple days with use. About 4 or 5 days later the screen protector was lifting up in 2 corners and the original bubbles grew bigger so I returned to the store and asked if I could just return the case and protector and get my money back, which the Manager replied it wouldn't be an issue, took my case and screen protector and said my refund would go back to my card in 3 to 5 business days. Here we are a month later, no refund, and no way of contacting the manager unless I go back in the store. I've called the rep I worked with a couple times on her cell but never get a straight answer and truly believe they got me for my $50. Watch who you work with folks. This man a straight up theif.
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July 2024 by Mark Golbeck
Xfinity is a terrible internet service provider. My internet was down for 5 days one week. I called and talked to Xfinity. Their resolution was giving me a $16 credit to my account. I lost hundreds of dollars for that work week. Instead of Xfinity go with Metronet fiber. They are way better and more reasonable in price. My whole family has switched over to Metronet and has had zero problems.
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July 2024 by B A
Go with another internet provider, always raising prices and hoping you won’t notice your price double after the end of a promotional pricing GAME.
I canceled my service after almost 10 years, had paid through til the end of first week of next month, they took my money but shut off services a week into what was supposed to be 3 or 4 weeks.
DO NOT THROW AWAY YOUR MONEY! Comcast has always been the worst!
Thankfully there are other options for internet providers in the area
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July 2024 by angela gardner
They were supposed to open at 9. It's now 9:17. I call the number and it doesn't go to the store. It goes to comcast customer service
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June 2024 by Christopher Mcabee
They steal phones manager to be exact , gave the phone to him directly now there is no sign of my phone & I haven’t heard from anybody
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May 2024 by Terrance Cox
The store was well kept. Keep desks and door cleaned. Dirt and hands touch all of these things. An associate could do it wiping down things and door glass at times. Not necessarily all at once. Periodically that's more than never.West was attentive and courteous. Transparent and supportive. Well spoken and groomed. Friendly.
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May 2024 by Katie Mangold
Alma was great she helped me with my issue when the other location refused and she deserves a raise and should be the next assistant manager
