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December 2023 by 33 E.
So I drive a enterprise work van like a lot of companies do and I brought my van to get tires and brakes. When I arrived, the guy behind the counter was a jerk. They told me to leave my van there for the weekend. I dropped it off Friday night Saturday morning they call me and say that enterpriseisn't cooperating and they won't be able to do my enterprise fleet vehicle at all and to just come pick it up. If you have an enterprise fleet van van would definitely not recommend bringing it here. It will just be a waste of time.
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November 2023 by Michelle Boyle
Had new tires put on during CoVid. Always had an issue with slow leak on one, but when you live an hour away and don't drive it much I just would add air when needed. Now 3 years later, still slow leak, but another tire has a nail in. Wanted to make an appointment to get it in. Put on auto hold for 15 minutes, listening to advertisement. Then it hung up on me. Called back and another auto hold. Hung up, called back and a person asks if I can hold again. This is very unprofessional. Will find someone who is staffed to help people. A customers time is important, and I don't have time to be on hold for 45 minutes.
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November 2023 by Joshua Gibbs
Took my car in for tires and brakes back in June 2023, they inspected all brakes and told me that the front are just fine and rotors are as well.1 month after new tires and back brakes, I have a rumbling. Called up there and I was told that they may need to be broken in. okay...Fast forward 5 months and only 3k miles as this is not my daily driver. I have a rumbling and it's worse than it's been. I take it in and they warranty the back rotors, but now they tell me the front are bad (after they said nothing was wrong with them at all back in june) and that's where the majority of the rumbling is coming from... it may be now, but due to incompetence on their part.My write up for today after picking my car up:"Customer had noise from brakes and we warrantied out the rear and rotors. After warranty out the rear rotors the rumble noise was still present and it is in the front. Advised customer that front and rear rotors were needed and they declined replacement of the front pads and rotors."I would expect my car to be in the same or better shape as when I initially dropped it off in June. It is not, it is in worse shape. I was told that it must have been a misdiagnoses on their part, but I didn't have the rumble when I needed brakes and tires...I declined, because why would I spend another $850-$1000 on brakes at a place that couldn't get it right in the first place. I'm not sure what I plan on doing moving forward, but I will seek some counsel on my next steps. Thanks for taking advantage of people.They also didn’t notice I reset my trip meter and drove my car about 80 miles…
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November 2023 by Kris Mcclintock
They above and beyond to explain my situation and get the problem corrected. Like all Belle tire locations they have a tendency to oversell you , but it is usually in your best interests. The assistant Mgr Kenny was very helpful
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November 2023 by Brent Gardner
Try to continue to go here for tires and work... sometimes it's OK, this time miserable... 1 week I had dropped my car off from Thursday to Monday for multiple inspections and work... was suppsed to check out struts etc, breaks, and standard maintenance like oil change and rotate tires.Call on Friday morning said $3000+ for all the work wich was way over kill, the guy doing the inspections basically told the guy calling me I need all the ''miles stone stuff and said the front end need all replaced.. which was totally obnoxious... finally got to talk to the tech to explain what was needed... I already basically knew I need a new strut mount... so we agreed on quick struts that came with new mounts for both sides... they said nothing else was wrong... I was leaving for a long facility trip the fallowing week and had heard some issues with breaks but thye said nothing wrong?So I got the car back and drove it for a day and the passenger front basically locked up and made awful grinding sound.. had to drive it back over an hour to the shop and to be told the caliber is locked up and I'll need all new caliber, rotors and pads.. mind you I just had a huge bill that I put on there card.. but since this new bill was separate they said I was over the limit this time... where as the week before was approved for the full amount...the manager just said "Yeah, it's been a long day here today..."So to fallow up, they inspected and missed the breaks issue, tried to up charge me insanely on stuff that wasn't needed, when I went to help a fellow camper jump there car I found that my hood prop rod was now gone and when I did my own oil change later because I was losing oil quicker than ever before found the used a rubber/plastic washer ony oil pan drain and it had got warm and soft and would lose oil when driving alot!I have a huge work sheet at this store for multiple cars and this type of work is unacceptable when my family and I are at risk. Especially when I basically told them what was wrong and they still screw it all up... and again no help or concern from manager to make my experience better.. they tried to discount the breaks but it wasn't any cheaper than going to an actual mechanic shop... the reason I had them do it all was cause the tires need rotated and we were out of town for a few days so hoped they would just get it all done cause I don't have time most weeks to leave the car because it is a work vehicle... will NOT let them do any work in the future!
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November 2023 by S & D Reed
Great service!! Completely satisfied with this establishment from repair services on our 2012 Ford Fusion ! We were treated with utmost respect!! 1st visit here..
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September 2023 by Henry Socha
So far so good, I placed an order online and was promptly called by a representative from the store to confirm my order and appointment time. He mentions that the tire size I chose might be a little smaller than stock, so I thought about it for a little bit and was able to change the order with no hassle. I'm hoping the rest of my experience goes well, and will update the review upon completion of service.
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August 2023 by Buddie Jones
Went to get tires rotated and balanced, paid 80 dollars, and go see my truck while it's up in air as they are putting tires back on see a bunch of rocks in my tireThey tell me it's doneOk so I take off it stopped the wobble for a few min til the rocks come out now it wobbles again so I call they tell me that should not be a problem I'm like really aren't to Supposed to check and clear the tires off before you balance them. How are you gonna balance a tire with rocks in it? Then, when I do 7580 down a road and the rocks come out now, it's not balanced anymore. So I wouldn't go to them to have your tires balanced. Because they don't do it properly, they do not remove the pebbles out of the tread. They just balance it as it is. So when you pull out and you lose a pebble or 2 your tires off-balance again? There was a waste of $80. I should have took a picture.
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August 2023 by Brenda Stringer
I got there very early an 5 ppl were there already. I now know i had a screw in my tire Thank you for getting me in an out so fast it's very hard for me to be on my feet long! You guys are Awesome ?
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August 2023 by Jeni W.
If I could I would give this zero stars. First time I took a vehicle to Belle tire, I had new tires put on. Immediately after leaving all my tire sensors stopped working when they were completely fine before the new tires were put on. Took it back right away. They of course said it was not their fault then tried to sell me new sensors. Second time I went to Belle Tire, a few years later, the Lapeer location, I purchased 5 new tires for my jeep wrangler. I clearly stated that I wanted to keep my old tires. They still had some life and I had a buyer for them. Went to pick up my jeep and my old tires were gone. I mean not even in the building anymore gone. My vehicle was only there a couple hours. Then they tried to sell me more tires to replace them! After I just spent well over $1,000. Unbelievable.....I have not and will never return to a Belle Tire.
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July 2023 by Jennifer Vice
Our car started having big problems when we were out of town. Belle worked us in last minute & were able to fix the issues same day and get us back on the road. Nathen & his team worked hard to educate us on the problem, listen to our needs & make sure our car was safe to drive.
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July 2023 by Jason Horton
Very poorly managed and the technicians try to take advantage of you. I've been a mechanic for 28 years and I tried to get an alignment knowing my front end parts were good and they tried to tell me my ball joints were bad. Needless to say I won't ever go back.
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June 2023 by Danielle Leach
The store manager Mark is great to work with and he helped me choose the best tire option. He is friendly and very knowledgeable about all things tire and raising kids! I have been doing business at the Lapeer store for several years now and they have always taken great care of my tire needs. This is the best tire store I have ever dealt with, I highly recommend this place.
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June 2023 by Sharon Angelina
I pulled up at closing time to put air in a low tire and an employee came out to ask if I needed help. He checked all my tires and replaced some missing caps for me no charge. Very friendly and helpful
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May 2023 by Nicole Olkowski
These guys are the best! I took my car in after I was told by another shop that I needed some work done. They were so honest and told me I didn’t need that specific work done and showed me exactly what DID need to be done. Not only did they show me what actually needed to be fixed but they went into great detail about what was causing the issue and how it impacted how the car drove. I appreciate so much how in depth & honest they were. I will be taking my car back there for sure in the future!
