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February 2024 by Gavin Shaheen
Took 6 times for anyone to answer the
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February 2024 by Darcy Gordon
HORRIBLE!!! If I could give negative stars I would! We took our daughter and a few friends for her birthday. For one the one room was NOT cleaned! They tried switching the room but none were suited and we needed a suite. All they did was wipe down surfaces in plain site. The chair was still dirty the top of headboards still had dust on them. The bathroom faucet wasn’t even attached to the bathroom counter. In the other room we rented one lamp did not work, the switch was broken off and the fridge was all wobbly and the toilet and the fridge made super loud noises constantly. Pool and hot tub DISGUSTING! Pool had tons of hair in it I’m talking clumps of it! Hot tub even worse! The water was a brown/yellow color and stunk like old stale rank water! We told them about it and they said there was nothing they could do about it. There also wasn’t any pool towels we went to the front desk to get more and they gave us “all they had left” of pool and bath towels which wasn’t enough for all of us. As we were walking in the halls on two different levels all you could smell was weed! As if someone was smoking it right in the hallway, and then a guy started following my daughter around. They told front desk about the man and the weed smell, all of a sudden my daughter and her friends and a HOTEL employee come walking right in our room. This hotel employee was talking to the young teens as if they were the adults super inappropriate! Later on the same hotel employee came up to the girls as if she was a teenager and one of their friends saying she thinks she found out who was smoking it but they denied it etc. Again very inappropriate as adults are right there and the employee should of came to us instead of our teenage girls. As it was time for bed, the shower was spraying in a spot the no water should even be coming out of! We called down and asked for linens for the two pull out beds. An employee brings them up and every piece of linen had stains on them! As we pulled out the bed chips crumbs were in it! The actual beds had stains all over the sheets. Brushing our teeth at the end of the night and noticed the sinks don’t drain you had to pull out the stopper for the water to go down. I would NOT recommend this place even to my worst enemy! Absolutely HORRIBLE!!!!!
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February 2024 by Tamby Pace
Staff was very friendly. If you have any sort of breathing issues, do not stay near any of the exits. Hallway smelled very strongly of smoke, as did our room. Staff tried to help by spraying scented body spray. We've stayed several times in the past, but don't plan on returning because of this. Very overpriced for a room that smells like a bar.Noteworthy details: Don't recommend for children or anyone with breathing problems due to the overwhelming smoke smell.
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February 2024 by Xiara Winter
I wish I could rate 5 stars but I can’t. I’ve never had a problem with best western until my stay 02/7-02/8. I just want a refund. I chose BW lapeer in because we had some family coming down from a few hours away. We check in the room and I noticed a old coffee pod still in the coffee maker, a dirty bathroom mirror from what looks like someone brushing their teeth and very very dusty throughout. Yes this may not seem like a big deal for some, but for cleanliness it should have been cleaned. Fast forward to later we use the hot tub, it was luke warm (almost like dirty bath water feeling.) we told the front desk and she dips her hand in each side to check it. Yeah, it wasn’t hot at all! They supposedly go to turn it up and we waited , but no change to it so we gave up and left back to our room. When it came time to check out which is at 11am, NOT 10:30am we were finishing up our showers and had everything packed already. A housekeeper opened the door as I was coming from the bathroom! Thankfully I was dressed but it is the point of having privacy and being rushed out 30 minutes earlier than we were supposed to. For 140/night I am just disappointed with how the stay went overall as I always stay at best western any time I travel, I always chose BW. But for all this to happen after I talk so highly of them is a disappointment and to be honest I’m just wanting a refund.
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December 2023 by Mary Neuman
We stayed 3 nights for a wedding in the area. We had several pieces of luggage and you’d think a hotel like this would have an elevator. Think again. Steps were steep and the carpet on them was filthy. Our room smelled musty/stale smoke and had to purchase air fresheners. After the first 2 nights we asked our room be cleaned and new towels, we came back to find it hadn’t. Shower didn’t drain either and although some features seemed updated, there were several that weren’t. It was a disappointment after seeing the pictures online and booking. Would not recommend staying.
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December 2023 by Anubis Matti
Not a great hotel to stay at. Dirty rooms.
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November 2023 by Heather Johnson
Found pills and beer caps under the bed..also halls reaked like pot the entire time we were there..and there was YEARS of gravel in the hot tub! And the breakfast in the am was so gross..and the bacon was turkey..nope never
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October 2023 by Kris Pillar
With Best Western, you either get a really nice hotel or a really old hotel, this one is the latter.It is secure, rooms are behind a locked door, even from the lobby.Rooms are clean, but show lots of age since the last remodel.Breakfast is OK, with microwaved eggs, sausage, sausage and biscuit gravy, waffles and other pre packaged stuff.Overall, this is a good hotel when you need one in a pinch, but not worth the higher prices.The Bar seems to be closed permanently.
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October 2023 by brian walter
Room was filthy. The carpet is very dirty and needs some steam cleaning. The tub didnt drain. Room was very out dated.
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October 2023 by Kara Waggoner
I wish I could rate this place zero stars because that was my experience. Please choose the Holiday Inn Express if you go to Lapeer instead. On top of having a better stay, you’ll have better customer service too.I stayed one night and that was far too long. The room smelled musty, there was a cobweb by the window, and the shower curtain smelled awful too. There was a hair between the hair dryer and the wall mount. I never used the hair dryer.The worst part was that I woke up with a rash due to whatever cleaning products were (or were not) used to clean the bed and linens. I planned on staying two nights, plus another night later in the week, but I left that morning. I requested a refund for the night I stayed because I needed to go to urgent care and get medicine. This forced me to lose time from my work day and caused unnecessary stress. Management refused my request.
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August 2023 by Casey Cobb
The woman in charge of the breakfast in the morning today was phenomenal! Stay was good, quiet, rooms were clean, AC was nice and crispy.
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August 2023 by Sarah
My husband and I stayed here, in a king suite for a family reunion. My husband noticed a big bug on the bed and flicked it off the bed and I asked him to kill it because now I'll be wondering where it's at. So he grabbed his phone and turned the flashlight on. At first he could find the bug because it blended in with the carpet. As he's looking he flashed his light underneath the nightstand on the side of the bed. There he found animal feces. He took pics of it and also of the bug he found in the same area. We discretely told the lady at the front desk and showed her the pic. We didn't want to cause any trouble because there was another couple checking in. Normally we would have asked for a different room or left. But there was no where else to go. All hotels where full in the area. I was told I was getting a discount. I found out today it was 10%. In my opinion, absolutely not enough. It was clearly there for a while so it makes me.think the rooms aren't really "cleaned". I will not be staying there again.
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July 2023 by Derrick Adams
Don't be afraid of the Best Western. The room and grounds are expertly maintained. Clean and well lit. I would stay again for sure. Nicely done Best Western staff!
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July 2023 by Twyla Turner
Thoroughly enjoyed my experience, everything was so nice. Hot tub, pool, bathroom bed all so
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May 2023 by Amanda Faircloth
Always a pleasure! Friendly staff. Clean rooms. Good breakfast as always. Reasonably priced rooms AND awesome play/pool area for Kids! That's a huge plus. Thank you!
