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March 2024 by Seth Fisher
Got my taxes done here last year and the employee didn't notify me that I had an incomplete W2, didn't contact me about it, she just filed it as if I hadn't paid any federal taxes and made me owe the IRS over $400. Now they've called me multiple times this year asking if I want to use them again this tax season. As if I would trust them after that.
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April 2023 by Julie Jurn
Wat too expensive!!!!!!!!! I was told I wasn't eligible for itemized tax deduction as the qualifications had changed. They just ended up doing standard deductions. They charged me $621.00. I will not go back! That is way too expensive for what was done!!!!! The lady doing my taxes was friendly. I wasn't sure she knew exactly what she was doing?
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April 2023 by David Allen
I arrived on time for my appointment and was informed that things were running a bit behind. I ended up waiting for a full half hour while the tax preparer worked with the previous clients before deciding that getting my taxes done in the Walmart checkout area by someone that isn't respectful of my time may not be the best option.I've used Jackson Hewitt many times in the past and much preferred it when they were located in the Tax Shack on Lake Nepessing Road. I'll be filing with a different preparer this year and going forward.
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March 2023 by Kathy Joseph
Very unprofessional, not happy at all!! Will not be a return customer!
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April 2022 by Sherry Miller
Fran did a great job with my taxes. It was the first time I had to do my taxes alone and she did a good job explaining it all to me. I will go back to her next year. Thanks
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March 2022 by Marianne Vidican
I am a new client and Fran Slaughter did a great job with my tax returns.
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February 2022 by Ray Rodriguez
Fran Slaughter did an amazing job with getting my taxes done on time. She was absolutely delightful, and explained everything step by step on what she was doing. She also did my taxes last year as well. I will definitely go back to her again next year too. Thanks Fran ?
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February 2022 by Donald W
Great job once again. Fast and courteous.
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January 2022 by Erin Sturm
Always great service with Fran! It is nice to have the same rep for more then a year! She’s always helpful and professional! We will return!
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March 2020 by Tim Caudillo
Jennifer Rzeszut was very helpful with my taxes, answered all my questions completely. She is by far the best tax preparer that I have encountered throughout the years.
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March 2020 by Dan Borst
All she did was my taxes. She didn't try to get me more return and didn't give much information.
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January 2020 by Holly S.
I'm still dealing with the mistakes made on my return by one of their temps working at Walmart. We were recommended using them, but in return we ended up will a huge mess and no one from JH would assist. Started with the wrong AGI, then a missing signature, city taxes not prepared, and in the end the wrong refund amount. After a few months working it out with the IRS we got our correct refund. A lot of effort to get back $500 that was already ours in the first place.
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June 2018 by Linda Hunt
Do not make it easy to make appointments. Web page shows "open" when there is no one there, ask for your phone number, but don't use it when they are not keeping your appointment
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March 2017 by Carrie Butterfield
Great people and they get the best possible refund for you. Very personable.
