“I had a fantastic experience at Brough Carpets of Lapeer! This is a first-rate retail operation with the kind of customer-centric standards that make it a stand-out. Mr. Dave Brough, second-generation owner, was out to our home for measurements within 24 hours of my call. He listened carefully to my needs, and more importantly - since I hadn’t shopped for flooring in over 20 years - he made important product suggestions to insure the success of the project. I immediately knew I was dealing with the right company!
The showroom on M-24 is clean, organized, and bright. They have a great selection, and Karen was able to answer all my questions about design, durability and maintenance. She welcomed me to browse as long as I needed, was incredibly helpful, and I was invited to take home many samples. Even when I reconsidered initial decisions on layout and color, the entire staff was incredibly patient with my process. Dave, Karen, and Lisa were were so responsive to my every question. They made me feel that my business and satisfaction matters from the start!
The installation was stellar! In all my 30 years as a homeowner, I have never experienced this level of professionalism and expertise. Wayland Is passionate about laying carpet like a craftsman, with an eye for detail and aesthetic. The new carpet looks amazing! It’s wonderful when a shopping experience on a big ticket home improvement leaves you wishing you had more projects to do! Clearly, I highly recommend Brough Carpets!”
“What a great experience!!! We went in to get a mattress for our daughter and the older gentleman was so polite, kind and knowledgeable. He found us a great mattress! We will definitely be back!!”