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February 2024 by Madison Pscheidl
Very disorganized. Nobody answers the phone. If you can get an appointment the staff don't communicate with each other and the person you are scheduled to meet up with might be out. There are much better chase branches around if you need anything more than basic ATM, deposits or withdraws
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December 2023 by Charita Hightower
I just had the worst customer service at their location from the notary there, (SHE) racist, might as well just came out and said I don’t want to wait on you lady. 1st it was you don’t have a witness with you, come back with a witness so when I did she says do you even know him? All the while grabbing her things to leave I’M LIKE WHAT!! Than last but least oh I can’t sign this form the verbiage isn’t right REALLY!! See these are the kind of people that run customers away. I’ll never come back here again and seriously thinking about closing my accounts
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August 2023 by Kevin Edmonds
So unhelpful Dara couldn’t give me 2 minutes before running to lunch to change my name on account. Disgusted with Chase after 25 years
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December 2022 by Charles Hughley
Why is there a single teller at 10AM? This is primetime, there is a line of people to the door. Hire more tellers and get rid of some desk personnel.
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October 2022 by B H
If I could leave 0 stars I would. Not customer oriented. Not a single banker is ever there, even on a Monday, with a huge line. 3 tellers and most are just standing around. If you need an ATM, great location, inside banking is a NO, don’t waste your time.
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July 2022 by Vitalii Korytan
I was told that I can't put cash checks on my account
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June 2022 by TheQuatum
Why is there a single teller at 10AM? This is primetime, there is a line of people to the door. Hire more tellers and get rid of some desk personnel.
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February 2022 by malikbanks
ATM never works there's 3 and they are always broken
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October 2021 by D E
would not accept deposits at 4:55 pm. said they we closed after letting me sit down with a banker. very unusual for a chase branch.
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October 2021 by Zoe Nguyen
Our business was not able to make a deposit at this branch due to managerial error. Awaiting response.
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September 2021 by Terry Lake
GREAT AMAZING STAFF...BIG T cool guy.. LOVE MY CHASE SQUAD ? BEST BANK ?
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September 2021 by Alex B
Unfortunately, I have been a very loyal customer to this branch but have been shown by the branch manager that not only did they not have enough concern for my safety to look into a suspicious vehicle trying to intimidate me in their lot as a loyal customer or to provide bank security in regard to my safety in their lot, but the manager (Anne) present that day at this branch made it clear she resented my job and stated that I was likely followed because of my job instead of addressing the safety concern at the branch SHE manages. She works at a bank of all places and is trying to give reasons people would be more mad at me over money than a bank, for some unknown reason, instead of addressing the present safety concern of a truck circling around me and the outside bank ATM machines at their branch. The manager's behavior at this branch in regard to handling this situation would be less than a zero but when averaged out against the other employees who generally do not behave this way and respect their loyal customers I can come to about a 2 and a 2.5. Honestly, some type of retraining of this manager would be appropriate in regard to customer safety in order to improve my rating of this branch at this point. This appears to not be a safe branch for customers at this time with the behavior of management going unchecked. It also would appear to be unsafe for employees at the branch if they are also told someone might follow them from work when bringing up safety concerns at this branch. It is a shame, but this was truly appalling and inappropriate behavior as a response to a very real safety concern in this branch's parking lot. I guess I really don't care where some random person acting suspicious may or may not have followed me or not followed me from, I do care about my safety and the safety of my property and finances when I stop into a bank branch though, as I believe many other customers would.
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July 2021 by Jordan Brinker
David is a rockstar!!! He is so kind, charismatic, and efficient! He’s the bank teller that makes you want to go into the bank! Also the branch was clean and everyone is so nice the moment you walk in!
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February 2021 by Anthony Jones
Great service, the staffing there are very professional.
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November 2020 by Earlian White
The best bank in Michigan.
