Michigan First Credit Union

Banks, Credit Unions
Hours: Michigan First Credit Union, founded in 1926 and based in Lathrup Village, serves hundreds of thousands of members across Michigan with a wide range of financial services. The credit union is committed to providing excellent customer service and supporting financial education. Many members appreciate the friendly and professional staff, highlighting individuals who go above and beyond to assist, such as loan officers and tellers. For example, staff members like Alexus Bennett, Christine H, Nicole, and others are consistently praised for their respectful and helpful attitude, ensuring a positive experience for members. The credit union also offers specialized services through its Michigan First Mortgage and Michigan First Insurance Agency, helping members through mortgage processes and insurance needs. Members also value the quick and effective support from the 365 Live Call Center and the collaborative efforts of the team. One standout employee received particular praise for their stellar customer service, integrity, and follow-up, exemplifying the credit union’s dedication to member satisfaction. However, some concerns have been raised regarding issues of fraudulent activity and internal accountability, with a few members suspecting internal misconduct. Additionally, there are comments about unequal treatment, with some feeling that customers of color may not receive the same level of service as others. Despite these concerns, Michigan First Credit Union remains a trusted financial institution known for its competitive rates, professional staff, and community-oriented approach.

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1. Lathrup Village, Michigan