GameStop is described as a very good and friendly store with helpful, honest, and knowledgeable workers who provide great service. Customers report nice experiences and feel confident in their purchases. It is often the only readily available game store. However, a common criticism is that its used games are very overpriced, sometimes nearly the cost of a brand new game. This leads some to recommend just buying new. Overall, it is seen as a place for awesomeness and good conversations about products.