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February 2024 by Ray Hall
I had to have my screen replaced today for my iPhone and Mahdi took care of me.I am an older person who has difficulty hearing and understanding. Mahdi was very kind and compassionate. Many times people get frustrated and don’t really care about the customer but Mahdi was a breath of fresh air. Quality service!!!
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February 2024 by Sherri Czub
Stopped at this store today for some help with my iPhone. Mahdi helped me and gave exceptional customer service. Nice and friendly. 5 stars out of 5 stars for Mahdi
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February 2024 by Vincent Warren
Good store with excellent customer service the whole store acknowledge me and my mom when we enter the store on Friday to change our phone service to Tmobile ..a gentleman name Mahdi took care of us with good service 10/10 best store in Michigan
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January 2024 by Andrew Ferguson
Tried to activate a new line. However, the day i went they couldnt sell me a new phone or do much of anything since their network or something was down. So wasted an hour there for nothing. Not really their fault though, i hope...
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January 2024 by Effie Gonzalez
Took phone in because of a factory defect, ordered a replacement phone through warranty exchange, and I arrive at the store and Im told that my warranty exchange will be canceled and will do an insurance claim instead because they didn't want to pay for it.Instead trying to charge me Despite it being a factory defect. Kept trying to insist I damaged the phone, when i explaining very clearly what happened. (Furthermore, employee damaged my phone after I explain to not fold it, he ends up folding my phone making the phone worst!) Employee was very nice but he clearly did not listen to anything i said, and prolonged a process that the corporate T mobile store said should've been very easy. If he took the time to *observe* he would've seen that I had a genuine predicament but instead he jumped to conclusions, assumed I broke the phone and wanted a freebie, and tried to charge me. Very slimy, very unprofessional, do better!
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January 2024 by E. Romero
All of its converted to online whats the point of the store
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December 2023 by Elderay Tucker
Connect with Susan,tell her wild bill sent u Hook on new galaxy,$1000,and T mobile Internet ,she gave me the newest cell for leaving metro as a gift ? she deserves her own store, general manger status,she's value able and great sell rep.for T mobile service,I'm in she's rare, visit with T mobile tellem wild bill sent u ask for her
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December 2023 by jakob mojeske
Avoid at all costs, avoid t mobile in general. Had an issue with my phone and they did not even attempt to look into it just said go elsewhere and provided no information. When I did call T-Mobile directly to find a resolution I went threw 3 reps all on different calls all saying they fixed my issue when they had not. When I finally found someone who can help me it was hours lost over the phone 4 days later and several trips to different stores. I write this as I wait for my replacement phone to arrive it has been 5 days without a functioning phone. I even have their insurance plan but that changed nothing. Avoid if you value your sanity.
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November 2023 by Sherice
I’ve moved from this area but I still commute back to this store location when i need service because the staff are all professional, nice ,well informed and knowledgeable about everything with T-Mobile plans, service, rules and devices. They are very patient, all of them and I personally think the guy ‘Mahdi’ that works there is so pleasant very good worker he makes the entire experience that much better. I definitely recommend this store for all your T-mobile needs.
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November 2023 by Cathy Wright
Matt was great at helping me move a game from one device to another. Highly recommend. Friendly and patient.
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November 2023 by Ashley Tejada
Would never recommend anyone here horrible experience. They don’t like to help you out and if they do they have a horrible attitude
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October 2023 by Robert B Perkins, Sr.
I couldn't receive calls on my phone. The guy at T-Mobile talked me through fixing it over the phone. He was great! You can call me, anytime. Thanks to T-Mobile. ☮️?????
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September 2023 by MOHAMED ALY
Moh the Manger was a great help to upgrade my phone
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August 2023 by Donnie Duckets
This isn't my first bad experience here. Both the tall kid and the hairy dude are rude. Don't waste your time going here just go over to corporate in Allen Park. Especially if you use Android. They will shame you
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August 2023 by Edward Melton
I lost my phone while vacationing across the border in Ontario, Canada. When I found out that Assurance Insurance couldn't ship my replacement phone to Canada I asked them to ship it to the closest T Mobile store in Lincoln Park MI. I called the store to to notify them that I my phone was being shipped to their store. When I crossed the border to pick my phone I was greeted by Sue, a T Mobile associate. She took the time to activate my phone, contact T Mobile support to remove the block on my phone number and restore my apps and emails to my phone. Sue went above and beyond anything that I was expecting! She deserves this recognition! It's the employees that make T Mobile great!.
