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December 2023 by Hazel S.
I ordered a pair of Stabilicers Grippers and followed a US size chart that was provided. When I got the Grippers, I struggled to put it on my shoe. When I finally got it on, found out that it was approximately 3/4" too short! I called customer service to complain and was told, "oh, that's not OUR size chart. You can return the item but need to pay the return postage." IT'S NOT THE CUSTOMER'S PROBLEM THAT THEIR WEBSITE IS PROVIDING INCORRECT INFORMATION. IT'S THEIR PROBLEMI! But I, the customer, got penalized by having to pay the to and from postage of $15.47. They came out the winner because they got their product back to sell to someone else. I, the customer, paid out $15.47, and have nothing to show for it. My gripe is that they sold me an item with FALSE information and will probably not do anything to correct it, and I'm out $15.47. So, BEWARE and make sure that what you're buying from Frank's Great Outdoors, is indeed what you believe you buying.
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October 2023 by Mike Kilpatrick
Disappointed, the guy at the bait counter was short and acted like I was bothering him. No help at all. Not like my experience two years ago. Great store, lots of different products to choose from.
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October 2023 by Jeff Barker
I ordered some Buck Jam from Frank's and had it shipped to Washington State, when I got my order one box had 3 bottles in it and a second box had three bottles in it, one of the boxes was pretty beat up and all 3 bottles had broken seals and obviously they had all three leaked some product. This was bout 4 p.m. Pacific Standard Time, I immediately snapped a pic on my phone and sent it to Franks it wasn't a half hour later I got an email apologizing for the damage (thanking me for the picture) and that my entire order was going to be refunded. I wasn't looking for a free order and god knows companies with customer service like this we want to stay in business, I just wanted the product...... One new bottle is on the way. Perfect!! Thank you Trisha for handling this perfectly.
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September 2023 by Roxanne Foster
I experienced wonderful customer service from Franks! An order through Amazon (shipped from Franks) was incorrect and they made it right quickly and effectively! I nightly recommend getting your fishing lures from Franks!
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August 2023 by Laurie Olds
Great store if you’re looking for outdoor goods. Large selection of fishing and hunting gear along with clothing and a small section of outdoor home decor. I always find something unique here.
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August 2023 by Russ Beaubien
Frank's is a great place to shop for quality outdoor sports items for hunting and fishing. I have been shopping here for many years and have watched the store grow. Love the place, and the helpful, friendly staff.
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August 2023 by Linda Bohlen
Went with my friend to pick up some lures. This place is beautiful. Great inventory. Hunting ,fishing, gifts, decor, everything you might need for the outdoors. Privately owned and in business a very long time.
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July 2023 by Rob K McCollum
I love this place. Every time we head north we have to stop in just to see what is new and buy some fishing supplies. While my wife shops the home goods stuff. All I can say is keep doing what you are because this is the best home town store feeling I've come across
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June 2023 by Steven Johnson
They have a new fishing area. 6 aisles of lures and tackle. Plus everything else you need.
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June 2023 by Gary Blum
I called about a particular hand gun and Cameron checked stock and they had it so he put a hold on it until the next day. On my way back from up north I stopped in and Cameron had things ready to go. Cameron answered my question I made the purchase and was back on the road. Great job Cameron!
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June 2023 by Steve Bradley
I've ordered on 3 different occasions from Franks Great Outdoors. Prices are great and shipping is very fast. My new go to for fishing tackle.
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June 2023 by S
They have a new fishing area. 6 aisles of lures and tackle. Plus everything else you need.
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April 2023 by LT Outdoors
Franks Great Outdoors is by far my favorite tackle shop in Michigan. The isle spacing leaves room to wander and look around even if there is a bunch of people in the store. They also carry a massive selection of tackle as well as anything else an outdoorsman could want! Stop in and you'll be happy you did!
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April 2023 by Gabe Villarreal
Frank's carries a huge wide selection of everything for fishing and hunting. I am going on a kodiak bear hunt to Alaska Kodiak island and they have carried pretty much everything I needed ,For the amount of time I've had to shop only a couple months in the spring. When a lot of the stuff is sold already. But they were able to take care of me. And that's what matters thank you. And of course they're fishing equipment they pretty much always have what I need with that too. Thanks Larry and everybody else that works at Frank's you guys do good work
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April 2023 by Brandon
Great experience with my first online order. An item was out of stock and they emailed within hours and offered two good options. Very personable and professional. She even threw in a little extra for the inconvenience. Super fast shipping and great communication. Highly recommended.
