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March 2024 by L
I have been going to America’s best contact & eyeglasses for about 10 years now. The Wonderland location in Livonia is horrible! The manager whose name is Joy (ironically) is very rude and disrespectful! They lack empathy and compassion for their customers. They don’t communicate effectively and they blame the customer for their lack of. They don’t clean the glasses for customers like they used to. We don’t have the tools to take the glasses apart and really clean them. Instead of telling customers that they don’t clean them like before, they should inform customers & teach us how to do it ourselves. I should’ve left them alone a fews years ago, but went against my better judgment. I’ll be spending my hard earned money with a company who values their customers! I really miss D.O.C they were the best!!!!
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March 2024 by wanda lee
Alex @ the Livonia location. This young lady was as patient, thorough, and efficient as anyone could be. She took extra time to save me everything that she could. I feel that she went above and beyond to provide me with service and care. She was very knowledgeable about the insurance allowances and any requirements for eligibility. She also saved me a lot of money by taking extra time to search for my benefits.
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March 2024 by Dejiza coleman
Only place my family goes
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March 2024 by arthur sandt
Wonderful people, Joy is a joy.
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March 2024 by Felicia Steward
I am thankful for the great customer service i recieved from Alex, the lady Aya that helped me order my glasses was great as well, also thank you to the doctor that still took me even though i was late for my appointment. I will come back here, family treated me like family.
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March 2024 by Storm
Very excellent help from Kelly!! She was awesome!!!
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March 2024 by B Lee
Everyone was very courteous and helpful.
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February 2024 by Larry Nagy
I had a great experience here. Kelly really took her time with me. Very patient and didn’t try to sell me something that I wouldn’t want. Gave me options. It was a great experience. Will recommend to others
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February 2024 by Eric Linsea
So my woman Juleen started her new job there and someone stole her phone. We call it and just rings. No answer no response to messages. I'll be making a police report tomorrow.
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February 2024 by Joshua Hitchcock
Been going here for years! Everyone is extremely helpful! Great value even without insurance. Kelly always does an amazing job helping pick out my frames and go through all the options!
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February 2024 by Jan Mcghee
Dr. Kozin has a horrible way of dealing with clients. Snappy, quick and does not seem to care. The staff are not aware of which insurance they accept. On the phone they claim to accept your insurance, but when you get to the office theydon't. Had to come out of pocket for the eye exam. Didn't get my paper work completed. I will never come back and would never advise anyone to go there. No stars given. But the system made me give a least one. What a waste of time.
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February 2024 by kana kane
I want to thank Joy, Alex, Kelly, Amanda, Maya, Charles, and Hannah. It was Christmas time going into the New Year and things were going crazy. I had some back in forth with my insurance and they made the process so much easier. They were professional, understanding, funny and relatable. I am happy with my glasses and contacts. Dr. Chaaban professional and informative. Thank you guys???
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January 2024 by Brittany Hazlett
I have worn glasses on and off my entire life, have always struggled finding frames I liked and felt confident in, also finding a rep who would assist me in a way I felt I was making an investment, and not just a purchase. I was recommended to Americas Best from a coworker, although our insurance isn’t accepted by Americas Best, I stepped in to see my options. My experience today was the BEST because of Kelly (store associate), it is because of her that I purchased 4 frames that I absolutely love. Kelly is knowledgeable, ungodly patient, kind, and has your best interest. I assure you, you will not regret having Kelly assist you. Thank you Kelly!
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December 2023 by Alan Reichenbach
So rude scheduling a appointment, had to do online after over the phone to get a earlier open time that sure enoughwas available. Optimal exam was professional. Picking out glasses had the shop associate breathing down my back when looking at frames had to choice fast. When I got my frames with the lenses another associate had to put her hands and breath over my new glasses, didn't let me keep the case. Overall two years in a row is all I'd say the little owl will do me.
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December 2023 by Anna Butcher
My experience at Americans Best on Middlebelt Rd(11035) was very great. I thought I would be disappointed in my eyeglasses. Joy went out of her way to satisfy me in my needs. She was very understanding, patient and I was very happy in her service. Joy helped me in picking the right glasses that would fit my face. She didn't just stay behind the desk. She did a job well done. I would recommend Americans Best to all my friends. Thank You Joy, My God Bless You in what ever you do.
