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February 2024 by Phil Merrow
Met someone in the parking lot for a Marketplace transaction. Nice parking lot.
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January 2024 by Steven Rathburn
I would NEVER stay here again and would highly recommend that you find another place to stay. First off, the ladies behind the desk were very nice and helpful both on night shift and day shift. Thats the only positive that can be said of my stay.My toilet broke during my stay. I called the front desk and they explained that they do not have a plunger or maintenance on staff so they wanted to move me directly across the hall. This wasn't a very good option for me since we decided to shorten our stay due to the uncleanliness and overall dissatisfaction of our stay. Since we were checking out in the am, the front desk agreed to allow me just use the bathroom across the hall in order to give me a working toilet. This decision was made because it was late, we had been out all day and the last thing that I wanted to do was pack up and move across the hall and then do it all over again the following am. Upon arriving home to Arizona, I noticed that there was an unauthorized additional charge on my credit card. Although the associate at night allowed me to stay in my current room but at the same time use the room across the hall for its bathroom, the GM overrode this decision and charged me for another nights stay. The GM said that what I did was "illegal". Illegal ??? How so ?? The room that I paid for had a backed up toilet - not my fault. You also had no plunger(pretty basic need), no maintenance staff to fix it and the room could not be used until the toilet got fixed. You had the opportunity to explain all of this while I was there but chose to steal from me after I left town and had no way to explain or defend myself. Maybe you should educate and train your staff about what they can and can't do before you make unauthorized charges on my credit card.You haven't heard the last of me.....
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January 2024 by Tanya Harper
When we first arrived Lobby was so nice and clean, it was the first week of January 2024, week day it was so Quiet, Only thing I didn't like was the beds was hard and the bathroom was to little And they had nothing else available. I stayed two tonight's so yes I left mad and very sore. plus They said the pool was heated But one side was cold and one side was warm So I didn't get in. Will l go again yes Maybe next time it'll be better. But the hotel The pool roomThe workout roomThe breakfast was clean The breakfast was also good.Staff was very friendly and niceI feel very comfortabled3Rooms: They need to upgrade the beds and biger bathroomFood & drinks: The breakfast was good I went back for seconds ?
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January 2024 by M Thomas
Dont do it. Find somewhere else. They will lie on your name and steal from your room and accounts.Noteworthy details: Rooms are falling apart, make sure you take pre and post pics of your entire stay
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January 2024 by ihab tamimi
Clean room worth the
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January 2024 by Anthony Marks
Tanesha at the front desk was amazing to us and super helpful for accommodating our needs. The hotel was great but I wish it was an IHG.
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December 2023 by cat dog
best hotel value in metro detroit area.
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November 2023 by Linda Jackson
Location was exceptional for my needs which made my stay enjoyable as well as their daily breakfast choices. My king size Jacuzzi suite, however, was a hot mess.My Jacuzzi room was not worth the $ spent due to multiple problems:1. Jacuzzi was temperamental working one time but not the next. I had to get front desk clerk to troubleshoot twice.2. Toilet was sooooo slugish that I had to keep the handle down to complete a flush.3. Shower was essentially unusable. H20 pressure was non existent with inconsistent spurts. Wasn't even enough pressure to wash my hair.5. The edge of bed was hard edged but ok once I got in.Size of the room was adequate with nice workable desk space & outlets.
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November 2023 by Erin Wilson
Great location and great room for the price! A little better deep cleaning, light switches, corners, under desk, behind things, STAIRS AND HALLWAY etc.. would go along way in this place. Breakfast/coffee has been decent. Only thing I would change is the silverware should all be stored handles up, utensil piece down-not layed flat, so everyone touches them (ewww) and labeled so ppl know what they are grabbing. And TVs should ALWAYS be turned on in the morning in the breakfast area. People want to watch the morning news!! That being said, well worth the value, We will stay here again!
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September 2023 by David Frey
Took a chance at this location because of the proximity to the event we were attending and the decent reviews. Big mistake! The rooms were run down and just felt dirty. As we were leaving for our event, I mentioned the garbage can being full upon arrival and they offered to give a new room. The second room felt just as dirty, this time the bathtub had a long blue stain on it, that would not rinse off. Later, my daughter put her head on the pillow and found a nat or flea on the pillow next to her head.The bug on the pillow was the last straw for us, I spoke to the front desk and didn’t have confidence in any other room being better, so we went to another hotel for the night. The front desk told me to call a couple days later in order to request a refund. I was told after speaking to someone they would get back to me within 5 days with a response and never heard back, no refund. Horrible experience! Please don’t make same mistake.Had to drive about 20 minutes at 11pm with my kids to a Hampton inn that was much cleaner and same price.
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September 2023 by Dan OConnell
Just wonderful. Enjoyed my 3 day weekend. My 5th visit.
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August 2023 by Paul McClain
We booked a room for two nights at the Livonia location after reading the positive reviews we found on line. The first evening storms began to form and a tornado was spotted near the hotel. The TV remote did not work prior to the storms, so we were unable to follow the local weather warnings. The following morning while preparing ourselves for a family funeral we discovered that all of the GFI outlets in the bathroom did not work. There was a second mirror at the coffee bar area but the GFI outlet located there was not securely attached to the wall and we had to pull it away from the wall and hold it at an angle in order to use a hair dryer. This was frustrating and very dangerous situationWe notified the desk and they said they would have repairs done while we were out for the day. Upon returning that evening, we had a new TV remote but the outlets had not been repaired. Once again, we spoke to the desk and they stated they could have the repairs done the next day. Unfortunately, we left early the next morning forcing us to use the dangerous outlet again. Due to the non-response to a very dangerous situation, we will never book a room at Best Western again.
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August 2023 by Mark Kim
Front desk staffs, Dom, Andy, everyone, were extremely kind!!! Room service was on point, there were no molds in the room. Red Robin, Buffalo Wild Wings, QDoba, etc, were next to it, so it’s great to grub around. I would 100% visit here again!
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August 2023 by Brant Wood
The lady setting up breakfast did a great job despite having to deal with a flooded breakfast area. She took priority over guest safety while mopping up. Excellent job!
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August 2023 by Tanner Shuck
Dom at the front desk was beyond helpful during our whole stay. She always made sure we had everything we needed and she helped us in any way she could. Go DOM!
