-
December 2023 by James Colson
Cleaned out car. I mean Everything.
-
October 2023 by Cavan Mulligan
Joe Hersey the manager just said to me “we have no time for you, take it someplace else”. This shop was refusing to give me a quoted price for the work and I was trying to understand why. They were very unhelpful and gave me the run around every time I asked questions. I would avoid this company, bad business.I asked for them to show me what work needed to be done and they wouldn’t. They said they found 5 dents other than the hood but wouldn’t show me. Wouldn’t show me any of the paper work or notes from their PDR guy. They just wanted me to give them my car so they could bill what ever they wanted to insurance. Again, bad business, avoid them.
-
October 2023 by Kelly Jahnke
Great customer service! They take your concerns seriously, unlike most other shops. They also communicate well and make sure you are happy with your service!Services: Painting
-
September 2023 by Sharon Bledsoe (Reblady)
Great team. I was out the door in15 minutes
-
August 2023 by Milly Rosalini
When you go to Bill Brown Collision Center you meet some of the most professional staff one could have working on their car..With the leadership of Joe Hershey the manager, it all gets done in a timely manner!We have referred Joe to many of our friends & associates when in need of a professional to handle your cars body repairs..Joe's expertise & knowledge and his friendly staff make it the only place for your collision repairs.
-
June 2023 by Ronnie Stewart
Worst customer service I've ever recieved. Unprofessional. Treats customers poorly. Management screamed at me after they screwed up scheduling on their end multiple times. Bad communication. Don't buy a Ford. My father's flipping in his grave. Ford customers service has gone down tremendously......coming from a FORD BABY
-
January 2023 by Tim Smith
Had front end damage they worked with my insurance and was able to repair my truck ahead of schedule and on top of that they gave the truck a full detailed cleaning inside. Now I can't tell there was any damage
-
January 2023 by Mark Turner
I'm impressed. Everytime I call I always get someone on the phone right away. They always know who to go to and have the right answers to your questions within minutes. Whatever lady I talked to is clearly experienced, polite, and professional. Not used to this from a ford dealer in this area and I've dealt with 6 of them so far. Car is expected to be done tomorrow. I called today to check and she said just that. They gave me this date 3 weeks ago. Impressive.
-
January 2023 by nathan didlake
Excellent service. Scheduled a meeting time, showed up, met friendly people, got an estimate, was out the door. Later, when interacting with someone who works in insurance, I learned they have a reputation for being fair in their prices and excellent in their work. Exactly what you need.
-
January 2023 by Russ Patterson
I had somebad luck with a rear end collision to me with a Bill Brown Loaner Car while mine was in the shop for a recall. Since it was their own car, I had them do the work. The Collision Center worked well with my Insurance company...almost hands off other than the original call. THEN, a shopping cart during a major windstorm took out the whole side of My Explorer 2 weeks later. I gave the collision work again to Bill Brown Collision Center. I have a free loaner with a little wait which didn't matter to me. My Explorer is coming back to me tomorrow. Again, hand off seemless with my insurance carrier.
-
January 2023 by Robert Barto
Bought my truck from the fleet center (awesome people). There was a small defect in the bumper and tailgate. Well the Collision Center fixed it right up and did an amazing job. Great attention to detail and great paint work. Thanks José and team!
-
January 2023 by Dannie Rose
Went for insurance job after an accident. They completely missed that my radiator was pushed from accident and leaking. When I talked to Jason about this after my regular mechanic found it, because my air had stopped working. Jason from Bill Brown Collision said that it would have nothing to do with the accident. Well how did it happen? Guess I've been driving like that for years, yet my air conditioning went out at time of accident. They refused to fix it, even with my claim back open and able adjuster coming out.Also two days after I got the car back from the body shop, my front right side of bumper popped out of place. Cheap workmanship, even with having my car for 3 months, and not even offering me a loaner when my insurance covers it.K&J off 8 mile has done much better by me.
-
January 2023 by Ali Reda
Calla and Stephanie at the front desk are very professional and kind every time they answer your call and always direct you to the right person for your question. Jason always knows what he is talking about and does a good job on keeping you updated. Well done Bill Brown.
-
January 2023 by Detroit Sniper
Excellent place to purchase your next vehicle. Our salesman, Leon, was very helpful, patient, polite and went the extra mile for us in purchasing our new truck. We even had to call 2 days after getting our used truck (2020 F150 with a Coyote motor w/ only 34,000 miles on it) due to a small vibration that we feel when driving especially on the highway...Picked up truck on Friday Oct 14th and had to call Mon the 17th regarding it, but I have no doubt that we will hear back from Leon ASAP and he will help remedy this situation that has arisen suddenly. The reason I bring that up, is because I have nothing but the utmost confidence in Leon's word, the quality of the truck he sold us and especially the guarantee that Bill Brown Ford has regarding their vehicles and customer satisfaction.So, if looking for a new or used vehicle, don't hesitate to stop in and test drive your favorite on the lot today. You will be glad you did...
-
January 2023 by Amy Scicluna
Service was excellent all around! From the 1st phone call, the handling of the insurance claim, and the excellent repair work performed by Cody, I would highly recommend Bill Brown Collision Center. They got me in right away and kept me updated throughout the entire process. Thanks again Cody for doing an excellent job and for your very professional service!Service: Body & Trim