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November 2023 by Spoken Truth
Never rented a car here, but the review of this place is so awful i'm not even going to bother stressing myself. Whomever runs this place, DO better. How people feel about your business impacts your bottom line. Will be taking my 2week rental needs elsewhere. yikes
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November 2023 by Rachel Jones
I have dealt with this place in Livonia twice. Each time, HORRIBLE customer service. The lady with the long back hair is unfriendly and the guy next to her has a very NASTY attitude. There were no smiles and no greeting when I walked in. They made me feel unwelcomed. She was also dressed inappropriately to be a front desk worker. They would not even show us the picture of the vehicle and did not answer our questions appropriately. I felt they were racist against me and my family. I am a married woman, a registered nurse, and I teach at a college, while working on my pHD degree. Perhaps if they knew I have money and not make assumptions, they would have treated me differently. Well, I am going on my family vacation next week and we are keeping our money that they lost. Too bad for them and I will not recommend this place to anyone.
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October 2023 by Kaylor Boomer
I rent a truck online at the Livonia Budget on Warren. I arrive at 4:00 to pick up my truck the female employee lets me know that there are no trucks available. I asked her then why did it let me reserve on?, she said I don't know. I said then why didn't you call me and tell me not to come? She can says I don't know. She gives me 1-800 number tells me they can transfer my reservation and she tells me that the closest Budget is in Dearborn Heights. So I drive to Dearborn Heights only to find out they've closed early. The website States closing is at 5:00 and they were closed at 4:30. So I call the 1-800 number and they said they'll have someone call me back with a new location to pick up my truck and that they will honor my original price even if it's a 60 ft truck. Now I don't particularly want to drive a 60 foot truck. They finally returned my call, at 6:15 to let me know that all of the rental locations are closed for the day. But I can wait till Thursday and then drive 48 miles to lake Orion, to pick up a semi sized truck and they're going to let me have it at the price of the smaller truck I rented. No one was shocked when I canceled the reservation. I'll be booking with ENTERPRISE TRUCK RENTALS from now on. They were professiona, l got me the truck I needed, right away and it was less expensive.
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September 2023 by Martine Vartanian
The person opening was late and had donuts, so I know why they were late. They need to leave their house 30 mins early for things like that! The car wasn't a suv as we asked for, and they wanted to then charge me more if i still wanted it, which was confusing to me. Bringing back the car was easy, though, and the woman was nice and on time, who received it back.
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September 2023 by Chelsea Harper
I am enterprise customer through and through. I called myself giving this place a chance. I called twice before paying online to confirm that they would have the vehicle here and the woman assured me that as long as I got here when they opened, there would be a vehicle for me. Upon arriving, I was told that they do not have the vehicle and that they could put me in the next size for $5 more a day. I told the man I didn’t have any extras to give, and you would think they would just upgrade you like all the professional rental car places do but they didn’t. He kept saying “it comes out of your deposit” as if that matters. As if it’s his money. Disgusting and very careless and cold, not apologetic at all for not having the vehicle. Two other customers experienced the same thing today. I will never come back to or recommend budget EVER. Enterprise is higher but you pay for service at this point. This is the most ghetto disgusting unprofessional experience I have ever had.
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September 2023 by T A
Very poor service. They gave us two cars with strong weed smell. We booked for 4pm and got the car at 5 . Cars were not clean at all they just washed the car outside and not clean anything inside. If u ask them to change the car they say they don’t have any. We 9 women has to travel for 2 days in those weed smelling cars. Many of us started coughing.
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June 2023 by Liam Riddle
The “owner” Khalil Ismail is the rudest individual I have ever met. I reserved a car 1 month earlier paid in full. At the day of the pick up there was no car available. Then he tried to up-sell me to a more expensive vehicle. When I told him no, Khalil then yelled at me to get out of his store. That he refused to rent to me. I then calles corporate. They also gave zero solutions other than to just get a refund. Which I did. Moral of this story is Khalil Ismail is a terrible owner with even worse customer service.AVOID THIS LOCATION AND BUDGET/AVIS RENTALS!!
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May 2023 by John Hana
Good experience overall. Got a brand new relatively clean car for a decent price. Missed my pickup appointment and they were happy to accommodate me still and get me into a last minute rental. Good communication from Kal who sent me text messages when needed and was prompt about checking for and confirming my key dropoff
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April 2023 by Rachel S.
Arrived in Novi 4/24/2023. I was dropped off at Fastbreak and my name was there for Fastbreak 1. There were two white cars there, both dirty. When I look at the compact SUV, it had damage on the side and the windshield had a very large crack from the passenger side almost to the driver's side. In checking the less dirty white car, I opened the door and it smelled like weed.I decided to go to the front desk because neither of these cars was acceptable. They then told me I could use Fastbreak 2 or 3. I'm not going to go into how many cars I check before choosing the one I did, would take way too long to explain. The car that I have now is the best that was available. It is dirty, inside and out (sticky drink stains in cupholders, radio, seats, window buttons, plus cupholder had two purple rubber bands that are not mine)!! The windshield has a deep small crack on the driver's side near the bottom and to make matters worse learned that it has no pick-up when you need to accelerate on the highway SMH. This was the best they were willing to offer me!!
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March 2023 by Teisha Tucker
Made a reservation to pick up a 16” truck 2 days previously and after waiting almost half an hour in line, I was told that the only truck that they had was for a 12”. The girl at the front was very rude and all I was told was to call a 800 number in order to find a different budget where a truck is available. This is upsetting for the fact that I’m moving out of state and have movers waiting regarding the truck. Never will I EVER do business again with this company and definitely would not recommend this location!
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March 2023 by Autumn Rowser
The Supervisor lacks professional customer service skills. She refused to replace the vehicle which was authorized by customer service on the phone. However, she has vehicles to rent to the Caucasian male customer who came after to me. I would not do business with this location of Budget.
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December 2022 by Brian Carlson
CHECK YOUR BILLAfter dropping off at this location I was overcharged by $600 on a 1 day rental due to added charges and fees that I had to work with Budget Global to have removed. This location has no qualms trying to sneak additional charges onto your vehicle and hoping you don't notice.
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October 2022 by Marco G.
If I could give this place zero stars, I would have! The guys running the place look lost. They definitely don't have it together at this location for truck rentals. Ended up having to go to another location to pick up a truck!
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September 2022 by Alexander Auner
Had reserved my car a month in advance. Gave me a jeep that was totally uncleaned. Stunk of cigar smoke so bad it was nauseating. I found the cigar under one of the seats along with a sock. Pieces of wet food were smeared over the passenger side. I made a big mistake of driving in sandals because at the end I had bites all over my feet. Probably fleas given all the dog hair that was on the floor and seats.
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April 2022 by Arman
Stop stop stop and just turn back. terrible location. The car which we got was in very bad condition. Inside and outside very dirty and smelled terrible. Tire profile totally worn and dangerous to drive on. windshield wiper fluid was empty, boardcomputer indicated change engine oil, Gastank was empty. Unfriendly employees. We've never seen such bad service before..
