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January 2024 by D W
This is absolutely the worst bank! BEWARE! THIS IS A BANK OF LIES!! I was told about a product that once I applied and got it, the details of it WERE WRONG! THIS ENDED UP COSTING ME THOUSANDS OF DOLLARS! We are currently fighting through the sba.If that isn't enough to convince you: I had to print out my checks for 2022 taxes (business account) I was able to easily get December 2022 through July 2022 without issues, but the online system would not let me print the rest of the year for some reason. I went in to see if they could assist me, but I was told that they would not be able to help and that I would have to go online to do it. I even offered to pay for the check printing and them helping me. No...not happening... I ended up being able to find the checks individually in my phone ( for some reason they're not on my home computer. ) from there, one at a time, I had to email them to myself to be printed. To make matters worse, the system would only let me do three at a time before kicking me out of the system all together!!! What should have been a very easy process, is now a very irritating very long process! This bank cares more about their bottom line profit than helping customers and supply support. I have been with this bank, for the better part of 10 years, so trust me when I say, I have tried to give them MANY chances time and time again. I have countless stories like the ones above.DO.NOT.BANK.HERE ! !I doubt they'll even be in existence in the future. Major major changes and a complete overhaul needs to be done of this company for it to survive.
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November 2023 by Shane McCarthy
Terrible service
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July 2022 by Angel Kuhn
I've only had to visit this branch a few times over the years, but each time the employees were friendly and helpful.
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May 2022 by Saiyonna Jolly
Very patient and ready to help. Never too talkative/ they get you in and out
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May 2022 by D T
Friendly staff. Good service. Very accommodating
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February 2022 by Alyssa Abbate
Literally the WORST bank. I was lied to about a promotion and told "it never existed" as if I don't remember specifically going into Citizens to claim the promotion and talking about it with the representative. They are now mailing me the same promotion that they said never existed! And the account was robbed of everything in it, fees every month that were never explained to me. Literally hundreds of dollars down the drain. Such a waste of time and money. The branch did nothing to make it right. They actually made me pay more money to close the account because there were so many fees on an account I didn't even use that it had a negative balance. Do not do business with them.
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December 2021 by Katy Kuhn
The workers here are extremely rude and don't have a clue what they are doing. I just stood in line for over a half and hour while 3 yes 3 workers helped 1 person. I would strongly urge everyone to stay away from this bank!!
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September 2021 by onlybigred
Teller went above and beyond to make my visit enjoyable, nothing but the most professional service extended to me
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August 2021 by Melissa Anderson
The staff is smiling but not helpful. There is an ascent issue in understanding when asked a question. Their focus is not on providing real help but on just smiling . Wish the staff was smart enough to provide real help to customers at the right time without any delays.
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June 2020 by Noah Warra
This bank is a great bank with great service as many of them have. The bankers are good bankers and the managers are great managers. I would highly reccomend this bank to others and would suggest opening a checking account and a credit card with them for new clients.
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September 2019 by Steve
Unprofessional way of handling issues. Couldn't even get a wire transfer right which delayed the purchase of my home. Also doubled billed me for their mistake.
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August 2019 by Steve Winn
Unprofessional way of handling issues. Couldn’t even get a wire transfer right which delayed the purchase of my home. Also doubled billed me for their mistake.
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May 2019 by R. Wilder
Everyone here is very friendly. Even though there's a Citizen's Bank closer, we like this one the best. Keep doing good work.
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March 2018 by Julie Wilhelmsen
Staff is always very smiling, polite and helpful!
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December 2016 by Rebecca Snively
Been with them for 6 years. Great bank and great employees at this branch.