-
November 2023 by Kevin G.
This review is for the hearing center in this store. Very good service. I finally decided to get hearing aids and after shopping around I chose Costco. Easy to make a appointment. James was my hearing aid specialist and he did a excellent job of explaining the entire process from testing to picking up the hearing aids. He is very thorough in explaining all aspects of the hearing tests and the fitting fro the aids. Come back in a week and he does additional tests to adjust the hearing aids to my specific hearing deficiencies. James is very patient and wanted to be sure I was comfortable with all the new info he was giving me. These are my first aids and Costco pricing was far better than the other stores I shopped at. I go back in a couple weeks to get a check up and see how I am responding to the current settings of the aids. I am very pleased with this experience and have to say this hearing center in is a go to my book.
-
September 2023 by Vikas Upmanue
This is my go to shop for tire purchase. Specially when you have to replace the set.
-
September 2023 by ioan f.
Costco in Northville is a oiled machine that treats their customers well. Plenty of products with a wide variety of selection for each.
-
April 2023 by Jung Kim
Rebalanced wheels that were poorly serviced from another local shop - the car was vibrating severely at 75 mph. They fixed it at a very reasonable price ($30). Waiting was a bit long but it was worth it.
-
March 2023 by Mark Sweetman
We have purchased tires for many autos over the years. Always treated friendly and professionally.
-
February 2023 by Mark M.
We ordered a washer and dryer around 2/20/23 to be delivered on Saturday, 2/25. At the delivery, the delivery people had to be convinced to install it, even though it was clearly part of the purchase agreement. They said it was not their job. I made calls back and forth, and they finally agreed after the costco warehouse called them directly. They installed the washer, but said they could not install the dryer, but that I would have to call Costco again. Well, I did and the next day we learn they dropped off the wrong dryer. After talking with costco staff, I reordered, and the person on the phone said I should expect by 3/1/23 to have the replacement brought. Well, the dryer arrived by 2/28/23 to the warehouse, but they said they can not deliver until 3/7/23. I begged and pleaded, reminded them what they have put me through, but they wouldn't change it. I am in the process of looking for another option to buy a washer and dryer, and will call them to pick them both up. I wasted hours of my time, a weekend, and was left for weeks unable to do wash. Unless they fix it I'll never purchase an appliance from them again, and would not recommend it.
-
January 2023 by Dan F.
I like Costco in general but have had terrible customer service experiences at both the pharmacy and tire center of this store. In each case they told me how long a wait to expect and then made me sit in the store at least an hour longer than that. Time estimates were made ignoring information I later found they had all along. In each case, they had no respect for customer's time.
-
December 2022 by Kevin S.
I am really disappointed in this Costco! I've always had extremely good experiences but tonight my wife and 2 daughters (under 6 yrs old) were turned away from the tire center while right in front of their tire center doors with a flat (in 20 degree weather) bc they were closing in the next hour! I'm a very realistic person and never truly expect anyone to help but I was sure of all places my wife and kids would have been helped and supported by Costco of all places. Instead they were stranded in the parking lot for hours as the tire care employees walked past her truck until help was able to get there. She wasn't even asking for free help! Because she didn't have the tools to change the tire, She was willing to pay for either a new tire or the labor to put the spare on! Very disappointed in this particular Costco and will be spending my future $ with a company that helps women and children in need!
-
December 2022 by Andrew Bratton
Decent prices on tires through Costco if you're a member. I ordered snow tires online, setup my appointment through the online scheduling website. I showed up to my appointment 15 minutes early (as recommended), and they took 3 HOURS to change my tires and get me my keys back. Absolutely unacceptable. If you plan to buy tires through this location, I suggest you have someone ready to pick you up/drop you off. It will take a while.
-
November 2022 by Dagmar L.
The Costco on Haggerty in Livonia must have some fantastic managers. Not only does the place as a whole run smoothly, the employees are helpful, pleasant, and seem happy to be there. At my last visit, I became completely oblivious of the time, joyfully filling my cart to the brim as one tends to do there, and no one said a word to let me know the store had closed 15 minutes prior to my meandering up to the register! The cashier was polite and laughed with me when I realized I was the last customer (still lots of employees bustling about). I was so embarrassed, but so grateful for everyone's politeness. I've never worked retail during the holidays and I'm aware customers can be very rude especially this time of year, so I'm always pleasant and thankful for the hardworking folks who do. I'm especially grateful for their kindness as I was clearly in la la land. Oh, and if you don't already have the Costco cash back VISA, it's worth a look. I recently got mine and am enjoying the many benefits.
-
September 2022 by L. A
The absolute worst customer service. SAM, specifically has the biggest attitude ESPECIALLY when dealing with a younger customer. I am a young adult and my whole family and I come here for our tires. There was an unexpected charge among other concerns when I came to get a tire replaced so when I was asking why that is, Sam had the nastiest stank attitude with me and was mansplaining information to me about tires. Every time I asked another question to make sure I understand, he would say “like I said” in the most irritated tone of voice. So unhelpful completely rude, did not even answer half of my questions and was irritated that I wasn’t understanding him.
-
September 2022 by Leona Apostolovic
The absolute worst customer service. SAM, specifically has the biggest attitude ESPECIALLY when dealing with a younger customer. I am a young adult and my whole family and I come here for our tires. There was an unexpected charge among other concerns when I came to get a tire replaced so when I was asking why that is, Sam had the nastiest stank attitude with me and was mansplaining information to me about tires. Every time I asked another question to make sure I understand, he would say “like I said” in the most irritated tone of voice. So unhelpful completely rude, did not even answer half of my questions and was irritated that I wasn’t understanding him.
-
September 2022 by stephen klamer
Potential customers shouldn’t take priority over existing customers. Tire replacement appt at 10am, didn’t leave until 11:45. Kept asking if my car was done. Sat there for 20mins or so just for them to give my keys and paperwork. Typical replacement 45-50mins. May start taking my business elsewhere, the discount isn’t that much different from Belle Tire or Discount Tire.
-
July 2022 by Francine P.
It's Costco. What more to say. Has a gas station and food court. Usual Costco food samples.
-
May 2022 by Vendim Birbili
I had the worse experience ever with this store. The person at self checkout very rude. The manager no compassion or helpful at all. Cannot compare to Sam’s Club customer service at all. I don’t think I ever will go to this store anymore!!