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May 2023 by B Bowen
Great customer service and excellent price!The motor I ordered for my treadmill was on back-order, so FPW contacted me to ensure I wanted to wait for the order to come through. They called me and emailed me to ensure I was notified. They gave me an estimated time to fulfill the order and beat their estimate by a several weeks. Awesome customer service.The motor I ordered arrived in in good condition because it was packaged well. The installation instructions were easy to follow - my treadmill was running again in less than an hour.I looked at more than 8 websites, including ebay for the motor and it was $100 cheaper on FPW than any other site.The treadmill is like new and I couldn't be happier! Thanks, FPW. I'll be back if I need more parts, so hopefully never, but it's more than likely I'll return.
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April 2023 by Danny D.
Pleasure doing business with Danny and Matt, they have high quality fitness equipment at a competitive price, plus phenomenal customer service.
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November 2022 by D Crump
This entire purchase process has been effortless and professional! I've purchased other exercise equipment before and felt like it was more of a used car sales situation but Matt and the people that Exercise Warehouse genuinely knew about the physiology of the body and understood what equipment I needed. They have earned a customer for life. This is the place to go if you want commercial gym quality equipment for your home. The quality is unmatched.
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November 2022 by Darwin Scott
Exercise Warehouse is a premier supplier of quality gym equipment. I have been a customer for over 10 years. The elliptical I purchased from them is still fully functional. I made a recent purchase of some Body Solid and Batca equipment and am very pleased with the quality. The most important quality is their customer service, knowkedge in the industry and resourcefulness. The installers are even knowledgeable and efficient. I would recommend this company to anyone wishing to buy gym equipment.Darwin ScottFarmington Hills
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October 2022 by Vicki Mazure
We had a great experience with the bidding and installation of equipment for our new fitness center. Matt and all of the guys were very professional, friendly and helpful.
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July 2022 by Ron Weiss
I've bought equipment from Exercise Warehouse over the years and they've always been there when I had a question. Today, they continued to amaze me when Matt took the time to look up information about a product I bought from them nearly 20 years ago. Turns out he determined it has a lifetime warranty and he's ordering me what I need to fix the issue. Incredible service!
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June 2022 by Jason Lewis
Incredible experience from start to finish! We purchased a Bodycraft RFT, bumper plates, and additional cable handles and couldn't be happier. Matt (the manager) was super professional and friendly. He was able to answer all of my questions and provide information about the rack, and even discussed options for a better at home workout with the rack. Our rack was back ordered and he kept us informed every step of the way. It took a couple of weeks to receive but once Exercise Warehouse received word of its arrival, Matt contacted me to schedule the delivery within a week.The guys that came out to deliver and install the rack did all the work in under 2 hours and required no work for me. They were very professional! I will 100% come back to Exercise Warehouse and wouldn't purchase equipment anywhere else.
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June 2022 by Don Akers
My wife and I were looking for a rower. We first went to the Utica store, where the salesman, Josh, enthusiastically recommended the Aviron rower. He did this despite the fact that he did not have one to demo in the Utica store - he could have pushed something else in the store in an attempt to get an immediate sale but he instead encouraged me to go to the Livonia store to look at the Aviron. I went to the Livonia store and spoke with Matt who did a complete demonstration of this state of the art rowing machine for me. The Exercise Warehouse salespeople made shopping in brick and mortar stores worthwhile - and we love our new rower!
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May 2022 by LILLY BROWN-SMITH
Great place to learn about which machine is good for you and why. Matt is a walking exercise machine google, he has the answer to everything about exercise machines and the brand too. Will be back when I'm ready for my elliptical cause my treadmill is awesome. THANKS AGAIN MATT!!
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May 2022 by April
Great customer service! We purchased a Horizon treadmill in December and are so happy with it!. No pressure sales, knowledgeable and helpful staff. Delivery and set up was perfect. Four months later, they were super helpful when the belt needed it's 150 mile maintenance, and walked me through the process with no fuss. Very happy with the product and the service!
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May 2022 by Paul Mazzola
A great experience wire to wire. Visited the Livonia location to possibly purchase a used Lifetime Fitness C7 functional trainer. The manager, Matt, was very helpful and answered all questions. Felt like I got a extremely good price for the unit relative to its new-unit price, and also liked that I was supporting a local business. Bought it on Wednesday afternoon; was delivered and assembled on Friday. Delivery team was squarely on time at the front end of the delivery window provided. Matt followed up via text a week or so later to check in on my enjoyment of the unit, and offer future assistance if needed. Overall, nice to have a big purchase go so smoothly.
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March 2022 by John Engler
My wife and I walked in 2 weeks ago. Matt greeted us, answered all our questions, very professional and personable.We were looking for an Elliptical, I tried the top of the line Matrix. Was an owner 15 minutes later!The machine was delivered a week later, been using it every day. Great product and extremely happy with out purchase.Shop local and support these businesses!! Great people to deal with, you won't be disappointed.
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November 2021 by Jay O
Purchased a treadmill from Exercise Warehouse earlier this year. Great customer service experience. Matthew was very helpful.
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August 2021 by Stephanie Rankin
If you’re looking for serious exercise equipment, go to this place. I worked with Matt at the Livonia location. Give him a list of your ideas and price range for the equipment you are looking for, he’ll help guide you towards something you never knew existed. I’m very happy with my purchase.
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July 2021 by Jeremy Hunt
Their lead times are longer than usual due to supply chain BS, but staff is totally awesome on customer service. I mean, it's not their fault but they are genuinely sympathetic. Seems like they actually care :)
