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March 2024 by Kevin Dowe
"Reya" was very courteous, professional and detail oriented.
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February 2024 by Marco Ramon
Ordered some documents printed online. I appreciated the personal phone call from Riya letting me know my documents were ready. There was no wait when it came to pickup and the documents turned out exactly as ordered. I would use them again for printing services in the future.
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December 2023 by Richard Schafer
Excellent service. Six star rating to Reya.
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December 2023 by jose garcia
Came in to ship some stuff and even though there was a slight misunderstanding over the phone it was excellent customer service. I changed my mind on the box a couple times and not once did the person helping me get impatient or annoyed with me. Made it a pleasant experience and very easy.
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October 2023 by Hasan Idriss
This location is always providing me the most care and stays going above and beyond.I use this location to ship all of my packages as I deal a lot on eBay. They always have ample amount of staff that can quickly help to get you out as quick as possible and do so with a smile.Being open on the weekends and until 7 o’clock helps a lot when I am at work from early morning until into the evening hours.I also got my passport photo done here for $15 and I can’t begin to say how much care Sergio put into the photos. He was patient, took multiple photos till I was approving and even made sure to cut them properly.I will always be back to this location when I am shipping anything.
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October 2023 by Roberto Berry
My printer was giving me problems, so I decided to visit the FedEx Office store on 37330 Six Mile Rd near my house. As I entered, I was greeted by an employee with an Amazing smile. I proceeded to go over to the self-service stations to begin to print out my documents. Kiara approached me, asking if I needed help with anything. I explained what I needed to do, and she explained all of my options and provided a much simpler one that saved me time and money. While working on the computer, I overheard her assisting other customers and kept hearing things like, "Wow, Thank you so much for your help. You made my day easier, or you were so helpful." I genuinely appreciate employees who go above and beyond to give consumers pleasant experiences. I don't know if this will reach the FedEx corporate office, but Kiara should be recognized for Excellent customer service!
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October 2023 by FRANCIS DOLARHYDE
Clean and ok copiers, staff chargers an additional fee if they assist you with any service they do. I think it's 2 or 3 bucks on top of copies. Plus 5heybus3 a premium paper in the copiers behind the counter. But then there is that service charge on top of that. So one single b/w copy could cost you close to $4 if they do it for you. Then they are slow and typically have to reprint your items over due to wrong setting on machine, no extra charge but such a waste. They do have some decent copy services but kinda of pricey for the final product. Custom orders need to be done online for products not done in store. And longer wait times for service and delivery and shipping cost. The value for color copies are a deal especially for short runs, small projects. 5 pages or less after that it starts to climb if you have larger volumes. Lamination and cutting boards are provided all self service. Additional fee if a certain value is not bought. I think u need to charge 10 or more for service behind the house desk or they throw on a credit card fee. On top of the other charges and fees, so it can add up fast. Little tricky location to find, had trouble first time locating using maps, not clear marked where exactly how to get into lot. And store location. It's gets u in the area, but not exactly the correct navigation to get into lot.
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October 2023 by Jonathan Worthy
Horrible customer service my first and last time coming to this location they do not want to help you at all, all they do is send you to the self help printer and if I wanted self help I would have gone to library less cost and better customer service do not waste your time coming here PERIOD!!!!!
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August 2023 by Ashley Jensen
Lindsay went above and beyond to help me with my flyer. She took it upon herself to retype everything in bigger letters for me on her computer, after showing her my flyer on my phone . She saved me and made my flyer look so much better!! I appreciate her so much !
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April 2023 by Ryan C.
Love going here to send out packages or make a FedEx return one of the Mangers is a lovely lady to deal with their short staff but they are still pretty quick! Other then that they also have everything there to buy to send a package too so that useful! 10/10 would recommend this FedEx office
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March 2023 by Robert G.
Printandgo services are horrible. Takes 15 min for an e-mail to go through. Not to mention over priced! At officemax or staples is 100 times less expensive to print and the system is responsive, you are able to print from email in seconds. Staff isn't very helpful, just want to get you out. No time to help with inquiries even though they are a very slow location.
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March 2023 by Abdul I.
FedEx in Livonia never too busyness staff always there to help. Stocked with all the mailing packages. Copy machine available to make copies
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February 2023 by Mohamad Al-Saqer
No way to speak to anyone. Delivery window is ALL DAY.
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January 2023 by Al
If you are having a bad day. Just come to this location and let Kiara greet you. I came in to drop off a package and was greeted and helped by Kiara. It was fast and pleasant. Thank you for greeting your customers with such a warm smile! That is hard to come by these days!
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January 2023 by angie m
Internet here takes forever to send files when using the print and go self service. Never received 'code' to print, am home now, 30 mins plus later and no email. I asked for help, but unfortunately was instead schooled on how the internet works by rude employee. Employee blamed internet for slowness, "its the Internet, Love", instead of kindly trying to help me print or coming up with solutions. I'd be better off buying a home printer than wasting a drive up once a month or so to be treated like that.
