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August 2023 by Mark Rothschild
Carrie and her team are phenomenal! She made setup quick and easy. A true value add and a great reminder why it pays to work with your local bank.
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December 2022 by Stephen Crocker
Total shoutout to Carrie Curnow and Gina Ianitelli who really turned around my experience. After HORRIBLE online experience with FS on a couple of occasions I decided to show up in person - and I was loaded for bear. I had my mother with me who uses a walker. Struggling up the four steps outside the office a woman (who turned out to be Carrie) came rushing out to help me get Mom situated. Carrie didn't know if we were going to FS or another business on the strip, she was just there to help. She asked if we were going to FS and she'd help.There was a lot to discuss b/c my Dad was dying on cancer, my Mom knew nothing about the finances but Carrie sorted everything out. Was patient with her, was very sympathetic and warm. A week later after my Dad passed we passed several other FS branches to go back to this branch to see Carrie again. We again had loads to discuss, Carrie was again very patient.After sorting through all of Dad's financials with had yet another trip to make and this time saw Gina. She was excellent, patient, warm as well.I have a complete difference of opinion about FS now, thanks to the interactions at this branch. I hope they sort out the online support people to be equally as good.
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July 2022 by Molly Maid
We have been banking with Flagstar for many years. They are a wonderful working partner!
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November 2021 by Pookie Pomeroy
Flagstar Bank, especially AVP Carrie Curnow, quickly settled my late father's account with very personal sympathy touches. I thank her for being a kind human during a difficult time for my family.
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August 2021 by Katrina Shakur
Welcoming and warming pleasant ladies! Explained and answered all questions. I didn't feel rushed.Made my VERY first visit back into public after all this pandemic such a breeze!!
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July 2021 by Nevrine Voskanyan
Great professionals !!! ??
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April 2021 by Princeofpeace (Princeofpeace)
Super fast deposit today inside the branch.
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February 2021 by Diane Down
Kelly Green was really nice and answered all my questions
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April 2020 by Michael Bahrou
Worst possible banking experience.
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November 2018 by Tara Sanford
Eric Menken from Flagstar Livonia was my loan officer for my first home. I truly enjoyed working with him. He was available days, nights and weekends to answer any questions that I had. He made the process easy and helped guide me through such a monumental time in my life. I recommend him 100%.
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August 2017 by Crystal Smith
I do not normally write reviews, however the customer service I recently received from flagstar at this location can not go unnoticed. I went through a headache with my account due to some outside cirmcustances and Gina was seriously a godsend to me! She was so helpful, accommodating and resolved my issue in a manner that really I can't thank her for enough! Thanks Gina, you're awesome!
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December 2016 by Lorena B
I was a business banking customer who visited the branch every week or so. Service was always friendly and reasonably prompt.
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May 2016 by Kristin Curle
Poor!! Almost 20 minutes for a simple deposit. No one was in line at the drive thru. I had to wait 10 minutes before anyone acknowledged I was there and that was after pushing the call button twice!