-
March 2024 by Deb Bennett
I love this store but unfortunately it has sunk and is going out of business. ?
-
September 2023 by Mona Mansoor
I had a terrible experience at Francesca and multiple branches especially this location. The staff is rude, unprofessional, and keep changing the prices of the outfits without giving any explanation. They support and each other their lies and make the consumer look like liars. I would never go back to Francesca even if they give any items free. I wish they close down permanently.
-
July 2022 by Stephanie McKee
I walked in this evening around 645 looking for a stretchy belt to go with a work outfit. I walk in and was not greeted. I figured once the two girls were done finishing their sentence they would greet me. No such luck. I wandered around the store for 20 minutes and was not once asked what I was looking for or if I needed any help. Two customers did come in and both were greeted. But the entire time the two employees were talking about their lives and using their phones. I eventually just left and when I walked out they finally acknowledged me. I don't spend money at stores that don't even acknowledge me. If I'm not worth the time to get off your phone then I will not shop here again.
-
June 2021 by Stephanie Scott
Awesome deals and great customer service
-
April 2021 by Ryan Ortiz
My daughter had a great experience here. They were following all covid protocols and their customer service was great! Based on the experience, I'll probably use this location versus the one at 12 Oaks Mall in Novi, MI.
-
December 2019 by Nikki Giovanni
Really cute, boho clothes.
-
May 2019 by Kate Simpson
Way overpriced. $30 for fake stud earrings? Pass.
-
December 2018 by Yuliya Koval
If you like unique clothes and gifts this story is for you. And I absolutely love their shoes.
-
November 2018 by A little bit of everything With Laura
12 oaks has better employees than Laurel Park. Tall blonde seems to hate her job, would barely answer my questions for a dress that I needed for family pictures. Visited in may of 2018. Went back for another visit just to see and to give it another chance, got a better employee but no one is greeting or telling you what’s going on. You need to approach them which is really disappointing since that place is so tiny and never packed. I’ll travel to Novi for better service. Clothes are super cute and decently priced overall, no matter which place you visit. Love this place for any occasion. Always looks visually on point, just bad customer service at Laurel Park unfortunately.
-
August 2018 by Best Of With Laura Stark
12 oaks has better employees than Laurel Park. Tall blonde seems to hate her job, would barely answer my questions for a dress that I needed for family pictures. Visited in may of 2018. Went back for another visit just to see and to give it another chance, got a better employee but no one is greeting or telling you what's going on. You need to approach them which is really disappointing since that place is so tiny and never packed. I'll travel to Novi for better service. Clothes are super cute and decently priced overall, no matter which place you visit. Love this place for any occasion. Always looks visually on point, just bad customer service at Laurel Park unfortunately.
-
June 2018 by Jocelyn M.
Super cute and unique things here.
-
April 2016 by Carolyn Schafer
I love Francescas! They always have great sales and very cute clothes. Their gifts are perfect for anyone (brides, mom's, friends)! The staff here is very friendly and helpful.
-
February 2014 by Samantha Cyrus
I love this store! I love the variety and all the cute stuff they have there