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March 2024 by Michael Vanhorn
I booked an 1pm appointment and arrived on time. The tax professional wasn't expecting me nor checked to see if I had an appointment and had me waiting for almost 20 minutes until I grew impatient and addressed the situation. The tax professional wasn't even half way done with the person being assisted which meant I would have been waiting for over an hour. What's the use of having appointments if they are not honored. Totally unprofessional as a organization. This is the 2nd time this has happened with Jackson Hewitt. The exact same thing occurred the day prior which caused me to walk out and make an appointment for this location and it happened again. Like I said Totally unprofessional for an organization in regards to appointments.
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April 2023 by djnut88
Service was satisfactory. It appears this office is very understaffed. Appointments are running 30 to 40 minutes behind.
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April 2023 by Shelley Lamoreaux
I just want to say that Reshon is the best tax preparer that I have ever had. Last year in December 2022 my husband passed away and he always took care of our taxes, but I want to say that Reshon Patterson walked me through it and we got it done. She also goes beyond taxes to help as she has done for me. She is a great person and friend. I would like to recognize her for all she has done for me. I wish that I could give her more than 5 stars because she deserves it for all that she does.
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April 2023 by Aubrey Mosley
I had an appointment at 9:30am. I arrived, the location doesn’t even open until 10. One Tax person showed up at 10:05. The woman had no sense of urgency. She did not greet any of us or ask what time our appointments were. I waited until 10:25 with no indication of how long I would still be waiting. I finally left.This is location is very unprofessional!
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April 2023 by Camille Jackson
Disappointed that the Royal Oak location closed. We were pleased that Ms.Patterson @ the Livonia office on Middlebelt provided the very professional service that we are accustomed to. Side note: the Walmart JH service in Livonia appeared to be a hot mess, close it & send clients to the office 1/2 mile away.
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March 2023 by Paul Sneed
My taxes were done in a timely and professional manner.
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March 2023 by Jeff Gillen
Went smooth,Reeshon was on top of everything,answering all my questions
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February 2023 by Rita
Awesome smooth an quick tax prep also having the early refund option allows me to take care of some bills file my taxes here every year
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April 2022 by IT'S FEFE
I forgot the lady name. She was very professional she made filing easy and fast. Answered all my questions
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February 2022 by Barbara Bowens
Went to the Jackson Hewitt on middle belt sharon she was very professional very nice and courteous I would recommend you visit doing tax time
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February 2022 by Shon Patt
Great services great staff
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February 2021 by Jason Vaughn
Very nice. fast service. couldn't ask for much better!! would recommend to anybody
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March 2020 by Terrance Thompson
She was rude and racist she delivery held up our taxes over a month, my wife just remembered a year prior this was the same woman who let us walk in over 10,15 minutes no greet didn't speak nothing while she sit there doing nothing I'm thinking she seen my wife review last year and held our taxes up her name is Christina we will be going to the Jackson hewitt in Walmart on 7mile from now on
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January 2020 by dustin hocking
Christine was very helpful and even when i made a small error, she was really nice and helped me fix it, as well as she was very help with getting my taxes done as well.
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February 2019 by Tina Thompson
very rude lady...we walked in the office it was empty we was like cool this will be fast we said hello we would like to file and my husband ask about a previous employee that was at that office last year she said the lady was no longer with the company we said oh to our surprise...so we sat down and waited 5 to 7 minutes the lady never acknowledge us she never ask us to fill out papers or anything she started digging inside of her purse me and my husband was so surprised that she was rude and literally ignored us we got up and walked out and went across the street to the walmart location ...stay away from her she is very rude
