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February 2024 by K. Schendel (KSchendel)
The problem here seems to be the Manager. She has a bad attitude. Such a rude woman! She shuts down the customer service counter indiscriminately. She actually threw a key fob at me because I complained about her shutting down that counter while a line was forming.
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February 2024 by Branton Wayne
Not that it happens all the time, but this time there was no wait at the registers. Place was clean and was greeted cheerfully by one of the employees (think he was going for carts).
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January 2024 by Ahmad Boulbol
Had an issue with flyer and in store price. I was difficult at first but Scott and Charlene were excellent and solved the issue on spot. I highly recommend speaking to one of these two individuals when shopping at this location
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January 2024 by Efrem Coaster
This Kroger never have what I need when I go there, Today I went for sugar free pop and as usual they out, close the one down. Period!!!!!!!
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January 2024 by Alex Wojciak - Step by Step Recipe Videos!
This five star review is for the excellent customer service I experienced in self checkout today being helped by Sharon B. Sharon was quick, efficient, knowledgable of the products and system, and also very personable. If she’s not a manager, she should be. Somebody get this woman a raise!
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January 2024 by Gina Rosas (GR21212)
Lead at front counter her name is Chiquita, she will be absolutely rude to you, And then they lock the doors that's on the east side of the store and they don't even mention it so if your handicap make sure you don't park on that side of the store!
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December 2023 by Christina Zeman
Pickup is never on time, constantly calling to delay when I’ve picked a specific time because that’s what works in my schedule. Will mark items as out of stock but I walk in the store and they’re on the shelves. Once they wouldn’t let me take my food even though they had it ready because they said the system was “down” and had no eta for when it would be up. Terrible customer service. I’ve gone back to Plymouth for pickup, it’s a drive but it’s well worth it
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December 2023 by Mike S.
It's ridiculous how few check out lanes are open. 1 with a cashier. Then a line of 15 people waiting to self checkout. Do better krogers!
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November 2023 by Jesse T.
930 in the morning and there's not a single roll of toilet paper in the restrooms. how do you open a store with no toilet paper in the bathroom? told pharmacy that I needed to use the restroom and there was no toilet paper, they called somebody down and after 10 mins nobody showed up. thankfully somebody sweeping the floor came into my view and I was able to get them to get it for me.
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November 2023 by Jessiie B
Overall clean location, decent selections. I thought the map of Michigan was the coolest part. You can see where some of the local products come from. I hate self check out but I give them credit for keeping it organized. There were still cashiers as well so I of course always go to those lines.
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November 2023 by Listening with Lindsey
Find another Kroger to go. Terrible service and staff, had trouble with being in line. This is not the first time ive had problems. No one was i line and i go to the register to pay and then they cancel my order and say i cut in-front of 10 people that i have to another line. Waited for a manager who NEVER came. But i love the pharmacy staff
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October 2023 by Ken Calder
Worst at best , can't seem to get a money order most of the time, don't know how to do it or Short staffing. One lane has an employee that actually moans , sigh's, or in some way tells you that she is really tired or is full of pain ! I avoid her ! Self checkout is pretty good at times , but sometimes it backs up all the way down an Isle!!! Don't have the time to shop under those conditions ! By the way I can walk ! MAYBE get an effective manager ?
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October 2023 by Lyndsey Burke
Every time I stop here on a weekday after working a 12 hour shift, the lcheckout lanes are insanely busy. No registers are open except for the u-scans on only one side of the store. The line is usually all the way down the bread aisle to the refrigerated cheese section at the very back of the store, sometimes it’s longer. I can’t get frozen foods because they will thaw/melt before I get near the register. It’s ridiculous.
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October 2023 by Hayley Rehm
honestly shocked, i go in there and the self checkout lady named paula on 9/27/23 was incorrectly scanning my id for 3-5 minutes and i told her that (as a liquor store employee) and there was in fact an option to just type in my birthday and i told her that and she rudely hands me my id and tells me to leave, i then asked for a manager and she tells me “she uh.. she’s at the gas station right now” so i waited until almost 10pm since i was at checkout around 9:35-9:40 and she never showed back up and i left but before i left i asked her for her name since she was hiding her name tag and she rudely shows me it and asks “can you read?”. im not the type of person to complain but you’re not gonna talk to me like that or other people because i know i’m not the only one who probably has had issues with her. corporate will be contacted.
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October 2023 by Diana Reohr
Store is OK, but having only one cashier is terrible. Will never come here again. I'm 70 years old and waiting in line for 20 minutes to check out is ridiculous.