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November 2023 by Hazar Miqbil
Todd was exceptional with his customer service and attention to detail. Made the process smooth and seamless! Would strongly recommend working with him if you’re looking to buy any mattress or bedding!! Thanks Todd!
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November 2023 by taffydog19
Great service, very helpful! We also got in and out within 25 minutes. We will be needing another mattress within a year so we will definitely go back.
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November 2023 by gary wozniak
Service yesterday was excellent. However, I noted 2 mattresses that I had purchased recently had a $99 charge for delivery fee when now I found out it should have been free. I am awaiting their decision on this issue. I had not been made aware at time of previous purchase. So beware.
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September 2023 by Bree Ohlrich
My experience picking out a new mattress was super easy! The selection was great and the Labor Day Sale made purchasing a new mattress much better. Elyse was really accommodating on my requests, too.
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September 2023 by Judy Himebaugh
Very pleased with the customer service I received. I was able to take my time to find the perfect mattress and delivery was as promised. Would definitely recommend to family and friends.
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August 2023 by Larry Herren
Todd at the Livonia Michigan store was awesome! He helped me find the right mattress for what I needed at a great price. He was also friendly and highly knowledgeable and absolutely a pleasure to work with.
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August 2023 by Deborah Koch
Had a wonderful knowledgeable sales person, Todd Knight wait on my husband & I. He was very helpful & patient & we would highly recommend him to our friends & family.
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August 2023 by Jessica Mlynarek-Saban
Wonderful customer service. Brought 2 mattress pads for my toddlers ( one was purchased in 2021 and another a year later) this year I notice my oldest was peeing right through the mattress pad, so I called the warranty department which prompted a call the mattress firm because I just threw the receipt out. Elise was able to help get me a receipt which helped me get replacement mattress pads. Fast forward to July 2023, it happened again but with both boys. I instantly call the warranty department and ask for a refund or another mattress pad that would actually work, of course the redirect me to the to store. Elise who is the manager worked with me and actually got me a different kind of mattress within 2 days! She even kept me updated when we were waiting for her manager to get back with her! Was very impressed ?
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July 2023 by Jessica Saban
Wonderful customer service. Brought 2 mattress pads for my toddlers ( one was purchased in 2021 and another a year later) this year I notice my oldest was peeing right through the mattress pad, so I called the warranty department which prompted a call the mattress firm because I just threw the receipt out. Elise was able to help get me a receipt which helped me get replacement mattress pads. Fast forward to July 2023, it happened again but with both boys. I instantly call the warranty department and ask for a refund or another mattress pad that would actually work, of course the redirect me to the to store. Elise who is the manager worked with me and actually got me a different kind of mattress within 2 days! She even kept me updated when we were waiting for her manager to get back with her! Was very impressed ?
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July 2023 by Heather Koziel
Went in not knowing quite what we wanted. Elise was super friendly knowledgeable and most importantly not pushy. She knew the product would sell itself. It was a nice change from the typical salesman behavior at most other chain furniture stores. Also no gimmicks on trying to sell full sets to receive xxx bonus gifts like you see at GW. She showed us different bases and mattresses based on our wants and redirected as needed through the visit. Felt very genuine and honest w her input. Price transparent the entire time which was also great. Amazing delivery window as well which can be unheard of these days. Overall I would highly recommend this mattress store.
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June 2023 by Latia Ware
Todd helped us find a mattress that fit our lifestyle and budget. He was very knowledgeable, and we truly felt happy with our purchase. Excellent customer service, look no further if you’re looking to buy a new mattress.
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June 2023 by Jerry Keeder
elyse is simply amazing. she helped me picked out a bed that would work for me and not just what i was used to but actually needed. her bubbly personality and throughout explanation of the buying and warranty process was simple and easy to understand. definitely would recommend to anybody looking for a new mattress.
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June 2023 by ED SULLIVAN (REALLY BIG SHOE)
Fast. Friendly. Easy. Efficient! I applied for the card online late in the evening. I hit the store by 11AM. Walked out 15 minutes later after the purchase of a new mattress. A new World's Record in Speed & Efficiency! THANKS ELLYSE!
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June 2023 by Roger Kaminski
Selection of mattresses is great. Prices are as well. The staff is friendly and informative, truly the "Sleep Experts." The only pressure you may experience is it's release as you discover a new mattress. I would visit again and recommend others to visit as well.
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May 2023 by Jeanne Mathieu -Dendrinos
Elyse was very helpful, informative, and patient. I felt she guided me to the best choice of mattress for me. An hour well spent!