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March 2024 by Kevin Somerville
We had kind of a disappointing visit. We understand that adequate staffing is more difficult post pandemic, but it had a negative impact on our experience.We sat at the bar and had a beer while waiting for our table and could see the bartender was busy hustling and serving food, so we know that is a factor in what happened later.We got seated at our table and ordered another beer and our entrees at the same time, and the waitress was pleasant and mentioned bringing out bread. So far, service was a little slow due to the bartender running around, but understandable.Our bread was served in a reasonable time, but our beers easily took a half hour, and it was nearly impossible to get our waitresses' attention to inquire. She was busy, too, but never stopped back to check at all. In the meantime, what we think was a busboy dropped off our entrees while we had never gotten our salads. The waitress just happened to be coming by, so my girlfriend inquired about the salads. The waitress told the busboy that our salads hadn't come out yet and he went to retrieve them. Just to remind you, still no beers. The busboy brought out soup and a salad, wrong order. We had two salads. My girlfriend stated, "Oh, that's not our order," while the busboy and waitress were still in the area. The busboy took extreme offense and asked that she "not yell at him." There was no yelling, and as my girlfriend told him, he would know if she was yelling.At this point, the waitress told him to stop arguing with customers, and he retorted, "You told me 18." There was some tension between the two, and it seemed like he was maybe helping bring food out, and this wasn't his normal job. Possibly due to understaffing.Outback needs to be careful with how its locations are managed daily. Some people shouldn't be interacting with the customers.The waitress apologized for the slow beers and blamed it on the bartender, and went to check on them. Finally, beer.We did talk to the manager, and on the good side, he took the beers off our bill and gave us the incorrect soup and a loaf of bread.Overall, it was not our best trip to the Outback, mate.
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March 2024 by Amy Brewer
Worst service. Waited to be greeted at the table and no one came to even tell me they will be right there.
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March 2024 by Ranee Batts
I don't understand why my chicken is so small and over cooked they did not make the loaded potato they just gave potatoes ? the salad was like 5 bites they only gave me 4 pieces of broccoli when I tried to call them they put me on hold for over 15 minutes. Ik for a fact that they are not busy. When you ask to speak with a manager they should talk to you immediately. This was a horrible experience. We where the first people there we ordered it an hour early! Also no forks napkins salt or pepper! They mixed the butter and sour cream together also..... I also keep getting sent to voicemail when I call corporate.
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March 2024 by X Porchia
Went here with my family on Sunday for my g'mas birthday. The food was good, the restaurant was clean and organized. We had a waitress named Rose that kept up with all of us and we had a party of 10. She was extremely nice and she has the prettiest face that you'll ever see in your life!
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March 2024 by Lola Nick
Horrible scary experience, myself and my grandchildren 12 and 15 dined here on 3/6/24 we ordered food and my 12 year old grandson asked for a virgin strawberry daiquiri it takes a while for the waitress to bring it so I ask again and she finally brings it and unfortunately it’s an adult one with liquor, he consumed almost all of it but he kept telling me and his mom it taste funny but neither of us drinks so we told him it’s probably just the strawberry flavor, so we stop the waitress and say that was virgin wasn’t it ? She goes to the bar and comes back apologizing, Omg we had to rush him to the hospital his head was dizzy and his heart was racing horrible, the manager comes over apologizing and gives us all our food free but that doesn’t make up for the carelessness.
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March 2024 by Steel arts
Food was under cooked wanted to complain but the 3 managers were in the kitchen cooking. I would probably wait about 6 weeks from now to eat here!
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March 2024 by Shivonna Cadwell
So they were short staffed, and the wait was 20 minutes on an early Friday afternoon. It had been a whole since I had been to Outback. The prices increased, like everything else, but the portions have also decreased. Shrinkflation is a real thing. The waitress was awesome. She had a demanding table sat next to us with at least 6 ppl. She handled everything well. She had runners assisting, so getting what was needed was no issue.
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March 2024 by Roger Jagosz
A couple sat behind us that smelled so bad. It was a bad birthday dinner.I will not go back!
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March 2024 by Aubrey Crosby
I’m here now about 5 minutes at the bar for dinner and the bartender never brought water to us. He took our order. Now about 10 minutes we just our water and a couple who came in after us received their salad and eating already.
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March 2024 by Michelle Parks
The food wasn't that great, but my cocktail was amazing.
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March 2024 by Corie Johnson
We did takeaway but our food was fresh and order was right! It was
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March 2024 by Queen Michele
Nick and Nicole made my day! I sat at the bar this afternoon to enjoy lunch and my current book. Nicole was training Nick at the bar. They were SO engaging and their Energy was off the charts! I will definitely return here because of the wonderful service I received. ???
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February 2024 by Damea Eanes
Took too long to find out I left my wallet. When I came in they took too long to grab me my things .
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February 2024 by LaTonia Stewart
Terrible food! Everything was
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February 2024 by Erin Bledsoe
Awful. 30min wait at 2pm because they’re understaffed and the hosts were a disaster. They had no idea what to do, weren’t kind at all. This is usually our after zoo stop and it’s become a tradition, but it’s quickly becoming clear why Outback is losing so much business. The quality of service just isn’t there anymore and they’re so predictably a total mess.
