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March 2024 by Kepi C
Nakia from the Public Storage in Livonia was professional, explained everything I needed to know and I really appreciate her helping me secure a unit today! She did a great job. Mrs. Carver
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March 2024 by Natalie Andrzyczak
Nokia was very nice and professional. Quick in and out!!
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January 2024 by Birdie Jean
Scam! Raise my rent from 88 dollars to 199 over 3 years. If I would have known I would have never gone with them. No one is ever in the office nor gives a phone call back!They have bugs, it's not temperature controlled, the door leading into my unit has been broken for over 3 weeks, the gate breaks. They are now charging me 184 dollars because I didn't talk to the manager who is never there before I moved out. Even though none of my property was in the unit.This place is a scam and I wish I never went with them!!! No one will help you-- they just put you on hold or voice-mail.Not even the district manager.They do not care about you- they just want your money. I have never felt so disrespected from a company in my life.Terrible customer service.
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October 2023 by Kaylor Boomer
Kris made the process so easy, even though I was unorganized, couldn't remember my reservation information, booked it at the vet last minute and she never rushed me. She even said that if I forgot anything, just call her and she's walk me through it again! Which I did, twice. Kris showed me around and the place was clean, in a great location and had security gates. Bonus! Second month was free !!
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October 2023 by yasmine waliy
Kris was great made it quick and easy for me and answered any questions I had.
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October 2023 by Arnaz C.
Nakia gave me and my brother the best service when we moved our stuff in our storage. She’s super cool ! Tap in!
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October 2023 by Darnella Miller
Nakia and Kris have been very helpful and were very nice women. I would recommend anybody to them to store their stuff.??
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October 2023 by Bradley Anderson
Amazing service very helpful also kind and very positive make customers feel great I say Kris and nakia awesome customer service I will recommend
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October 2023 by Jason Hallowsworth
Great service, showed me a unit l, explained everything thoroughly. I will be back with my truck today. Thanks Nikia
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October 2023 by Jermaine Jones
Quick and professional service and very helpful. Answered all my questions and more. Thanks Nakia n Kris see you next month.
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July 2023 by Ardeshir F.
I'm only here because you asked me to write a review and I have to say this is awful you should not be doing business like this after all this big talk how great of a place this is there's no numbers on the storage facilities because they have been freshly painted like !!! So it's ours to figure out what's what....no water or fountain anywhere tolAnd why is it that I paid over $200 for a climate control facility yet it is a hotter in here than it is outside and you advertise one month free and I wasn't giving anything like that so I have a lot of problems with you guys now my first day already
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July 2023 by Stephanie Williams
Kris was very nice and polite. She explained everything and answered all of my questions
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June 2023 by Ali Berry
Kris gave great customer service! I would recommend this place! Fast, easy, and was helpful in every regard pertaining keep up in the unit.
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June 2023 by Dwayne R.
Went to the Plymouth Road Livonia, MI location to purchase moving boxes. Arrived and door was locked. Sign on door said "We're Open!". Called number stenciled on door. It rolled to call center. They told me "wait a few minutes, the manager must be on an appointment" (I have no idea what that means). I waited 20 minutes, then gave up. Two other customers parked and waited also. They left before me. I drove two miles down the street to a grocery store and they gave me boxes for FREE. This place has lost my business. These places get bigger and the quality gets lower.FYI: if you think I'm being arrogant, think again. I used to manage this store when it was Shurgard Storage. Front call box was connected to walkie-talkies during business hours. If we were on the grounds, or even away getting lunch, it rang through to the walkies. Still trying to figure out what "manager is on appointment" means.
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June 2023 by izzyizzyyy
Kris was exceptionally helpful, and over the top with her customer service, friendliness, and extremely sincere with apologies for the circumstances i was facing. she directly showed compassion and fulfilled my needs
