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March 2024 by Jacquelyn Davis
I have rented a space from this storage unit for the last few years and Amy the property manager has been nothing but AMAZING. She is very helpful, friendly and addresses each concern with care.
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December 2023 by rearwheel69
Agree with Tracy Knight's review. Just look at the pics posted- the seals are gone!I went in to the office and asked why all of the nice, new paint, unit decals, etc. but no NEW SEALS on the bottoms of the roll up doors! I haven't gotten a response yet and I asked to be called.Just looking online at the prices and a bigger unit is offered for over $100 cheaper than what I am paying per month. Have been storing here for 3 years now and something needs to and will change.
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October 2023 by Tiana Brennan
I have a unit I share with my mother. Livonia location on Newburgh. Our issue started more than 2 months ago when we notified the property manager that our unit door was broken. We were finally able to leave a key two weeks later (mid-July) and now it is mid-September and our door still isn’t fixed. All we keep hearing is the vendor is behind. We’ve used this property multiple times, never again. We just want to get to our belongings. We have called multiple times, supposed messages sent to upper management with no response. Even the district manger, Wayne, stopped replying after being asked twice over weeks if there was a status update. I’m so disappointed to be going through this. This has been so frustrating and to hear that someone will be in contact, and to not hear anything is so disheartening. How sad another company is only seeing $$$ with no customer service. It’s like they’re holding our stuff hostage ? I would not recommend this property or Public Storage to anyone again.
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October 2023 by dzyre m
Amy and Cody were very helpful. They made everything easy for us as first timers.
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September 2023 by D S.
facility was easily accessible and clean. There should be a way to get some light in the facility. if you're trying to go when it's dark outside you're pretty much screwed. Maybe there's lighting or plugs I don't know about but if not good luck trying to find your stuff at 7pm in November. There should be a ramp instead of a step small as it is. 31/2 stars. Electrical outlets would probably be 4-41/2 stars.
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August 2023 by Mark Sanford
I was happy with space and location but the high price jump after only being there a couple months was hard to swallow especially without warning. I pulled everything out. Sad as it was convenient and close but the price drove us out!!
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August 2023 by james utsey
Amy was a great help! She is very friendly and made the process easy!
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August 2023 by ARC Service
Close to our shop, great for overstock supplies! Amy is our girl! We love her!
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August 2023 by Nikki Monroe
DO NOT RENT HERE! I moved into this storage from Tennessee only visiting my unit twice within 8 months the day I moved out I found that over $3,000 worth of my personal belongings were stolen by the employees of this property! Only to file a claim and be denied. Sedgwick insurance is a joke this property hires thieves. My lock was cut off by the property manager and public storage place their own lock on my unit only after stealing all of my valuable. Property when I approached him about my items the day I moved out she did not want to listen and told me to file an insurance claim where are the claim is now deny this place is a joke! Save the headache and if you value your belongings, do not rent storage space at this particular property again unless you want everything, stolen by a bunch of low life criminals
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August 2023 by Kris Radecki
Amy was awesome! She could not have been more helpful and knowledgeable. She explained the whole thing with the patience of a a saint and helped us locate our unit.
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August 2023 by Monet Ray
Amy was very helpful for move-in. Mt account was properly set up online and she got that set!
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August 2023 by Linda Rama
I’m a senior and didn’t know what to do.She went out of her way to help . I was so impressed with that . Amy is awesome !
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June 2023 by Mike Murphy
Amy was absolutely wonderful to work with. Thank you for your help?
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June 2023 by Amy Bielski
Amy was very helpful, friendly, and informative. She showed me the unit before booking and got me in and out with the whole process in a timely fashion.
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June 2023 by Shayna Madgwick
I got my first storage unit ever today with the help of Amy , and Chris . They were both amazing and very helpful! I highly recommend using either facilities , on Newburgh rd or Plymouth rd in Livonia!