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November 2023 by Lena Ford
Well I’m back again…and I don’t know after reading a few of these reviews ..but yeah a hit and run with out being in the car . The Crash Champions establishment in New Lenox Illinois and Plainfield Illinois done an amazing job on my truck from a buck trying to hitch a ride on my front end day before Thanksgiving 2021 now I’m home in Michigan and I might take my truck here for repairs because of a clown reversing to fast at wewe hrs of the morning and hit my truck on the run .. hope this location will be just as good or even better than the other locations.. Shout out to Crash Champions in Illinois….
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September 2023 by Zach Perry
Larry and Teresa were clear and concise with the process, and helped me navigate an issue that my insurance tried to hide from me. Would highly recommend.
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September 2023 by Harvey J.R.
I was rear ended in my black RAM they got it back to looking like knew without issues. Even though we met by accident lol I would highly recommentServices: Painting
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May 2023 by rajesh manepalli
They have done great work from inspection to delivery.Deborah and Theresa were consistently following up and providing the updates.Despite of busy schedule able to deliver my car within time.Finishing with detailed cleaning is top notch.
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February 2023 by Cynthia Slay
Great customer service, great service and excellent job on my vehicle. Will definitely use them again and refer.Services: Body & Trim
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December 2022 by Samer Akrawi
We are very pleased with the service we get at service king. They restore my Lexus as it was before the collision. They kept me posted every day about the progress in the work which is very helpful. Also they finished the work even before the sue date despite there was a shortage in the parts. Staff very friendly and nice. Recommend strongly.Services: Painting
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December 2022 by Shan
Staff courteous and professional. Vehicle completed and returned in estimated time frame. Vehicle looks like new. No issues thus far. Have had several vehicles brought to this location always satisfied.Services: Painting
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December 2022 by Mary Nolan
They were wonderful . They kept me informed throughout the whole process. I have never had any business that treated me this way.. They even helped with the rental car. I would highly recommend them to my friends and family.Services: Painting
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October 2022 by Gael Sanchez
HIGHLY recommend this place. They did an amazing job on my vehicle repairs and kept me constantly updated. Work finished faster than expected and they were calling me throughout to let me know what was happening throughout the process. Such wonderful staff who truly care about their customers.
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October 2022 by Phil Rychlinski
These guys are awesome! Larry, Andrea and Theresa were all extremely helpful and went above and beyond to ensure complete satisfaction! Not to mention they had my vehicle ready 2 weeks early! It was a pleasure working with them!Services: Body & Trim
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October 2022 by Adam Stratton
Called to schedule an appointment. Waited a week to bring it in for them to tell me that they wouldn’t provide a quote because my car has a custom color. Please don’t waste my time.
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October 2022 by Sharon Stephen
I appreciated the top of the line service. My suv looked brand new when it was finished. The service was awesome.SharonServices: Body & Trim
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October 2022 by Chase D.
By far the worst experience I've had with repairs this location does not care about customer service, no follow up no communication. I will never spend here again. Go somewhere else save yourself the trouble
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August 2022 by Megan Johansson
I was referred to use this company by my insurance agency after I was in a hit and run. The initial start of their service provided was good. The staff was friendly and explained everything in detail. However, as time progressed, I received the same eta for my car's repairs being done until the last minute, on a holiday weekend/my birthday weekend that it was now delayed via text, 20 minutes to close and no one to contact regarding this until Tuesday.I am very much aware of the chip and supply shortage as it has been going on for over a year now, however there is no excuse for this kind of treatment. I was left with no transportation, no extension of their behalf to resolve the issue, and had to provide a deposit for a rental until my car was repaired. That doesn't include the extra time they required to do repairs and paint, were once again I was left without transportation as my rental was maxed out.After bringing this to their attention and my insurance company's as well there are still repair issues remaining that haven't been fixed. I won't list names, but one person had a serious attitude problem that wasn't very professional, the other person just tried to do their job and left it at that. The service provided wasn't what it should have been, especially since they had to order a part the last 7-10 days they had my car.If you are recommended to use this establishment, do so with caution.Services: Body & Trim
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July 2022 by Alexis Carroll
Horrible experience here. Theresa was extremely rude and useless, did not offer any assistance. Attempted to work with Little Deb, who never returned my calls regarding an estimate. Made a formal complaint to corporate (Director of operations and RM for the Livonia location) which never received a response from either. I tried to be patient and waited well over 2 weeks for an estimate on an insurance job. Previously had work done here with 0 issues, after this most recent visit with them I would NEVER recommend this company to anyone. Expect to be disrespected, ignored, and pushed off if you do try this business. If I could give 0 stars I would.