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November 2023 by Mike Samfilippo
If I could give 0 stars I would. Go anywhere else as this car wash does NOT wash your car. It smelled so bad in there. Never had a car wash smell this bad but it also left a ton of dirt all over my car. This place should not be in business!!!! I had to clean the whole back of my car. I need another car wash!
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October 2023 by Tyler Brammeier
The carwash severely damaged my Kia Stinger that i had bought brand new 3 days prior. The car wash attendants acknowledged the damage and referred me to their manager and the owner. I was provided with numbers to both, and the attendants promptly notified the manager and the owner.The manager, when i called him the next day, shared with me that there was no way his carwash could have scratched my roof and trunk. When explaining to him how it happened, he dismissed me and said, "Sounds like someone else must have done this to your car."I called the owner multiple times and left messages for a return call, but there was no follow-up from him.I wasn't asking for much, just that together, we make a plan to get the scratches on my vehicle fixed. I was willing to go 50/50 and the repairs, but instead, i was treated like i knew nothing.I will not be returning to this location or any locations for that matter after this experience.
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October 2023 by Steve W
PLEASE DON’T SIGN UP FOR THE MONTHLY SERVICE!! I was told that if a month passed and I didn’t use the service it would be automatically cancelled. Well, I haven’t used the service since late 2022 and I just found out recently that they have been charging me $24.99 each month. Shame on me for not noticing the charges sooner but they shouldn’t have been charging me since at least November. I tried calling and the phone number doesn’t work. I set a message through the ZAX website and received no response. I disputed the charges with my credit card and they have ruled in my favor but will only refund 3 months worth of charges because that their policy, which I understand. ZAX should be refunding me the rest…about $200. I’ve since moved to Tommy’s on Newburg and Ford Road. Much better experience and they don’t have rails that can damage your rims. They use a conveyor system. DO NOT USE ZAX IF YOU CAN AVOID THEM!
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September 2023 by Michael Beck
This car wash is trash. Half my truck was nearly untouched. 15 dollars and it's dirty as hell.
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August 2023 by Sharon D
I love thisyou can get your car washed any timeThey are open. They also have a monthly payment too I have the Ultimate Which is everything outside your car is clean? The wax, the tires, everything. It's $30 a month, but it's worth it.
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June 2023 by Jason Smith
Good wash, and quick so you don't have to wait in lines
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May 2023 by Jenny
I was NOT impressed with the wash I got today. My car is still dirty on the lift gate and windshield. I will be looking for another car wash.
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April 2023 by Paul Bellew
I've been using since they opened up Plymouth /middlebelt road Livonia, I use the monthly service on two of my cars, always a good staff but for the life of me I can't understand why they don't use a rear window brush, I pull out with a soapy & film rear windows , I should have said something earlier ?
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April 2023 by Jamar M.
This car wash is a waste of money your car will still be dirty and soapy after the wash I'm canceling my monthly on both cars
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March 2023 by Phyllis Fairgrieve
I like how they washed the car really well. After all, that's why I came to this one. I'll have to say several carwashes don't get "your" car clean, especially the lower parts of the car. I drive a Buick Enclave, and I appreciate ZAX getting the back ( trunk/lift gate) clean.
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February 2023 by Jason H
If you want to spray dirt off of your car for $20 but leave a lot of bubbles, then this is your place. I don't know why I keep coming back here but maybe I just like wasting my money and then washing my car again when I get home. It's nice.
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February 2023 by Nick Sacco
This car wash has been around for years. I have the unlimited car wash pass on two of my vehicles. I loke that they are purchasing multiple locations it seems like no matter where I go I can find a zax car wash and utilize my fast pass also known as an unlimited pass. The best location in my opinion is the location. On the north east corner on wixom road and grand river.
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February 2023 by Trust Ya Boi
Not the best wash. I have the subscription so I wash my car pretty much everyday, that makes it worth it for me. Only hang up I have is the back of my car rarely gets clean.
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January 2023 by Issa A.
DO NOT COME HERE OR YOUR CAR WILL GET DESTROYED. I just bought a brand new 2017 Lincoln MKZ with twin turbo engine less than 1 week ago. I inspected this car hundreds of times and the dealer has pictures. It was spotless with no scratches or any markings. I decide to get a car wash and after I finished my whole car is scratched completely. The paint is completely taken off from most of these scratches. I have 2 big dents on the passenger door. This car wash is terrible, it didn't even clean my rear end at all. I paid $15 to get my brand new car destroyed and the owner doesn't even try to contact me or do anything. My civil lawsuit will be up soon against this terrible business.
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January 2023 by Adrian Rice
Awful, car was coated with soap and still soiled. I actually went in and asked for a towel and they where unable to help. To expensive for this poor level of service.