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February 2024 by Tim Wittenbach
Over the top help whether it is business or personal banking. Always friendly and knowledgeable.
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February 2024 by Jacob Wittenbach
Great people and service! Anytime i have walked in for help or questions i am helped and get answers. keep up the good work!
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December 2023 by Addie Chesebro
Lowell Mercantile staff was so helpful, Madison Magley is the sweetest!! She helped me set up an account with ease.
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December 2023 by Isabell The Peabody
Such friendly and helpful staff. I love the small conversations; so personable and professional. Also love that I never leave without a dog biscuit!
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December 2023 by Kamie Swan
The females working here are always happy, kind, and willing to help. They greet everyone by name and are very personable. It’s a joy being in the branch & being known ?
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December 2023 by Keirsten Powell
This bank is lovely! The women who work here are just the nicest. They made sure I had no questions left by the time I walked out and they got me in and out!
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December 2023 by Abigail Barna
Lowell Mercantile set me up with my first credit card ever! I was beyond nervous to take this step, but their staff fully informed me of the benefits and payment process. Mercantile will be my forever bank!
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September 2023 by Lois Kloosterman
This branch is awesome! Deborah S. and Madison M. we’re the ladies that helped us the two times we were in the office and they BOTH gave us exceptional customer service. I would recommend this bank to anyone.
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September 2023 by Denise King Francisco
Wonderful customer service!
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May 2022 by wendell christoff
This community bank provides outstanding service plus has a great and friendly staff providing quick and no hassle service. Have been a customer for more than 20 years and they always have provided 5 star service. Just had experience which Eric their branch manager who went above and beyond their usual service level which saved me both time and money:)
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April 2022 by Rose Botsford
My daughter had a big issue with a debit card getting scammed just before going mostly off grid. No way she could have replaced it from her location. The bank manager was Sooooo helpful getting a new one out asap. He was very careful with all of our security needs and info. Can’t thank them enough for making this as painless as possible. The people at this bank have always been the best.
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November 2021 by Madison Melson
Literally the nicest women that work here I was trying to get some change and they were so positive and helpful!!! :)
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May 2021 by Ryan Roth
I have banked here for years, and love it. But service is so slow its ridiculous sad. Bring a lunch if you do drive thru in Lowell
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May 2020 by Forrest Sabin
Absolutely horrible service. Eric the manager at the Lowell branch basically told me not our problem when they cancelled my debit card immediately after suspicious activity was found on it. I use my debit card for everything. Obviously 14 days later as this happened on April 21, still no card and now I have late payment fees because of how slow this process is. Will be cancelling all accounts here soon once I get another bank set up. Never again from what used to be a great bank when it was ICNB.
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January 2020 by Kelli P
I have been banking at this location for over 8 years. The staff they have currently is always so friendly and helpful. They know who I am by name when I walk in and it’s just a good environment. My debit card locked up and they helped me figure out what happened. Definitely would recommend this bank to friends and family.
