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December 2023 by janelle vanEss
Words can’t describe how helpful, patient and kind these awesome ladies were. Morgan. And Jessica y’all are rockstars!!!!
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August 2022 by Mark H. Rosenberger
They genuinely care about the individual first, and then their financial well being.
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July 2022 by Mark Rosenberger
They genuinely care about the individual first, and then their financial well being.
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March 2022 by Mike
Time's change! Still better than the big banks, but less of the personal credit union feel. 1) Website overwhelmed with ads. 2) Steadily increasing fees. 3) Fraud help is now thru a 3rd party. 4) Less knowledge from non-manager employees. 5) Feels more like a big bank now: e.g. less motivated to help customers with unique issues, unlikely to help with excessive fees even while admitting they don't make sense in practice, and being treated more like your account number than an person.Note: I understand some of these are just matching the actions of other institutions, increasing operating costs, effects of inflation, and a desire to increase profits for their larger clients (yes I know a credit union is meant to be a non-profit). For reference I've been a customer since a student in the early 2000's, and some of what I'm describing is a mix of personal experience plus close friends/family experiences.
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March 2022 by macie Blount
Awful experience do not recommend
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November 2021 by Allivya Day
I have been here since 2019 and have had the best experience with them as a financial institution! They are very accommodating and try to work with you on whatever you are looking for. Also the customer service there has always been really amazing! They have even sent me a little gift card before to show appreciation to their members! Love it there!
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August 2021 by Palm kooi
Great place to be a member. Had someone hack into my paypal and the staff was very helpful and made the process of fixing things.
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July 2021 by Peter kooi
Great place to be a member. Had someone hack into my paypal and the staff was very helpful and made the process of fixing things.
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February 2021 by Amanda Dufresne
Great place to bank with! Always considerate and quick to help with any issue you may have. They are always friendly and willing to go out of their way to help you.
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November 2019 by Chris Parker
Dont be fooled. This CU is as bad as any bank, just less branches.
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September 2019 by Sara C.
I've lost count over how many debit cards I've received thought River Valley. I can purchase multiple items on the same website, and they won't mark my card as fraud until the 15th purchase from that website. Really? Thats not sketchy. They dont notify you about turning your card off. They'll just do it. Having an anxiety attack every little time I use my card is RIDICULOUS. After my 12th card was put under fraud they told me to call a number, well the only thing the number did was tell me my card was off. Awesome, thank you for the obvious after a 20 min wait. I've had an account since I was 5. I will be closing that account right after my direct deposit is switched over to lake Michigan. So convenient they built one right next store. I received my debit card that day and they have NOT turned it off ONCE!! BLESS LAKE MICHIGAN.
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May 2018 by Tina Hattis
This CU is awesome! All of the team members are more than happy to help. They constantly go above and beyond. Their lobby is always clean and they are quick to welcome you when you walk in. Overall, their team makes this place wonderful.
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January 2018 by Angry Gamer Charzerg
So I ordered a new card and apparently they changed my pin. Now im locked out of my account and I have to wait until they open in the morning to go in there and pull my money out of my account. I really needed my money for gas so I don't freeze because I live in my van. So whoever changed my passcode is stupid. My password never changed the last two times I got a new card. So what's different now? Is it because I asked them to send my card to my bank so I can pick it up when it arrives? Im tired of waiting to get in my account. I should just go to a different bank that isn't closed on Sunday or doesn't change things that don't need to be changed.
