-
March 2025 by Sam Lee
I met all requirements for a Chase business bonus but was denied unfairly. After proving my eligibility, the bank changed the rules retroactively. As a long-time customer, I feel deceived. Hoping Chase will make this right.
I have been a loyal Chase customer for decades, but my experience with the New Hudson branch has been extremely disappointing.
In June 2024, I opened a Chase Business Checking account after seeing a $750 bonus offer on the Chase app. The terms required me to deposit $30,000 and maintain the balance for 3 months, which I did—depositing $100,000 on June 27, 2024, and keeping the balance above $30,000 ever since.
When I did not receive the bonus, I contacted customer service on January 22, 2025, and was told to speak with the branch where I opened the account. I then spoke with Travis, who denied the promotion ever existed and repeatedly asked for a coupon, which was never part of the offer. I had to prove the program existed with online evidence on February 6, 2025, at which point Travis admitted I was eligible—but only offered me $500 instead of $750.
After weeks of follow-ups, he finally agreed that I met all the qualifications. However, now he claims that I needed 5 transactions, something that was never disclosed when I opened the account. There is no paperwork proving this was ever explained to me.
I feel completely misled and deceived. Chase is a trusted bank, but this experience makes me question their business practices. Changing the rules retroactively and withholding a promised bonus is unacceptable.
I hope Chase will do the right thing and honor their promotion. Otherwise, I will have to escalate this issue further.
-
February 2025 by Brandon Letcher
Travis was very rude and awful to my wife.
AVOID this BANK for notary!!
-
September 2024 by Cin Vitall-Heino
Excellent informative & fantastic personality!
-
June 2024 by Doreen Williams
Always a safe, secure, helpful and polite interaction with staff.
-
April 2024 by Mayur Patel
I had an interview at this location. That was set up at 3 pm. The interviewer did not call at 3 but called at 3:30. I took time off work to do this interview I told the interviewer I didn’t have time to talk after 3:30. She agreed to call me the next day at 5:30. At about 5:15 the next day I received an email that said the position had been canceled because business needs had changed. Very unprofessional if your business needs change don’t waste peoples time by not interviewing them. I also moved my money out of this bank! After their unprofessional conduct I didn’t even want the job! Zero starts if I could!
-
January 2024 by Amy Davis
First time that I needed a check canceled so I called the branch to inquire about how that works. They told me to come in or call the 800#. The next day I decided to come into the branch to cancel it, so I called to ask what I needed to cancel the check. I got Michelle and she told me just my DL. When I arrived and they proceeded to cancel the check they made me aware of the $35 fee. It would have been nice if on one of the 2 phone calls this was explained. I asked the manager Michelle to please waive it, she told me I didn’t ask about the fee so she cannot waive. Not only was Michelle condescending but extremely rude. I will be taking my business elsewhere.
-
December 2023 by Bong Garcia
Horrible
-
March 2023 by Ram Donepudi
Worst branch . No respect for customers time . Took 345 appointment time for a small task of notary . Made us Wait 20 mins and did not address us. Not sure why they gave appointment if they can adhere . Had to leave as have to pick up kids .
-
November 2022 by Goochland
Chase is the best place to do all your banking no other bank can do what they do
-
July 2022 by Doug Harvey
I haven't been able to get a hold of anyone on the phone to help me with some questions. I have called multiple times and the phone menu takes you in circles and then hangs up, it won't put me through to actually speak to anyone.
-
November 2021 by Loki
Stood in line and when it was finally my turn they made me sit and wait so they could take care of the people in the drive thru! Clowns work there. Ridiculous!
-
April 2021 by J Street
Asked me for my ID for getting change for my business and was rude to me
-
December 2020 by john172867
I've always been delighted with the service here. The staff is kind and efficient. - John
-
November 2020 by cheryl petz
Last week, I had to go in and talk to someone about my account. Laura C. (Officer)was very helpful. I enjoyed talking to her and she explained things very well. I will come back to this branch again. I've only been in there twice.
-
August 2020 by James Seyfried
I'll recommend everyone ? to chase Bank laura c the best took her time asked me what I want for my account in and out it was awesome
