Chase Bank

Most Recent Comments

• January 2024 by Amy Davis
  First time that I needed a check canceled so I called the branch to inquire about how that works. They told me to come in or call the 800#. The next day I decided to come into the branch to cancel it, so I called to ask what I needed to cancel the check. I got Michelle and she told me just my DL. When I arrived and they proceeded to cancel the check they made me aware of the $35 fee. It would have been nice if on one of the 2 phone calls this was explained. I asked the manager Michelle to please waive it, she told me I didn’t ask about the fee so she cannot waive. Not only was Michelle condescending but extremely rude. I will be taking my business elsewhere.
• December 2023 by Bong Garcia
  Horrible
• March 2023 by Ram Donepudi
  Worst branch . No respect for customers time . Took 345 appointment time for a small task of notary . Made us Wait 20 mins and did not address us. Not sure why they gave appointment if they can adhere . Had to leave as have to pick up kids .
• November 2022 by Goochland
  Chase is the best place to do all your banking no other bank can do what they do
• July 2022 by Doug Harvey
  I haven't been able to get a hold of anyone on the phone to help me with some questions. I have called multiple times and the phone menu takes you in circles and then hangs up, it won't put me through to actually speak to anyone.
• November 2021 by Loki
  Stood in line and when it was finally my turn they made me sit and wait so they could take care of the people in the drive thru! Clowns work there. Ridiculous!
• April 2021 by J Street
  Asked me for my ID for getting change for my business and was rude to me
• December 2020 by john172867
  I've always been delighted with the service here. The staff is kind and efficient. - John
• November 2020 by cheryl petz
  Last week, I had to go in and talk to someone about my account. Laura C. (Officer)was very helpful. I enjoyed talking to her and she explained things very well. I will come back to this branch again. I've only been in there twice.
• August 2020 by James Seyfried
  I'll recommend everyone ? to chase Bank laura c the best took her time asked me what I want for my account in and out it was awesome
• March 2020 by Cassie C
  Rude!! Every. Single. Time!
• August 2019 by Fei An
  The branch manager Katie Laurie has helped me so much for almost two weeks to resolve an issue of wire transfer with an incorrect account#. She spent so many hours on the phone to talk with different people not only from Chase but also from my another bank and so friendly kept me updated every day. With her kindly big help, I got my issue straighten out. I really appreciate her help so much!
• May 2019 by Michael Shepard
  Disgraceful branch manager “Katie Laurie”. Refused cashing a check DRAWN on another Chase account WITH verification of funds. Teller “Hillary Phillips” absolutely no help at all.
• May 2019 by Helpme Rhonda
  Nice but kinda snotty snitty like think thr above everyone. Try tell u take business elsewhere by saying u want close ur accounts. Very unprofessional.
• May 2019 by Michael S.
  Disgraceful branch manager "Katie Laurie". Refused cashing a check DRAWN on another Chase account WITH verification of funds. Teller "Hillary Phillips" absolutely no help at all.