Hines Park Ford in Jacksonville, FL, offers a wide selection of new and pre-owned Ford vehicles, expert financing options, and a certified service department using genuine Ford parts. Committed to customer satisfaction and community involvement, the dealership provides a transparent, friendly car-buying and maintenance experience, helping drivers find the right vehicle and keep it running at its best. Customers praise the knowledgeable and attentive sales staff, such as Shawn Hardy and Janet, who work diligently to understand their needs and find the perfect vehicle. The finance team, led by Tim, is also highly regarded for their expertise and commitment to ensuring a seamless purchasing process. While the majority of customers have had a positive experience, a few minor issues have been noted, such as incomplete pre-sale recalls and the addition of an aftermarket option without prior approval. However, the dealership's overall commitment to customer service and satisfaction is evident, with many customers reporting a quick and efficient service experience, including a prompt oil change and a hassle-free Bronco purchase.
