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February 2024 by JDS
Over six months now to look into my complaint with no update, one could be led to assume that what I said in my original review was accurate and they don't want to admit that they won't honor their advertised room rates!When I originally posted my review the owner stated that this was a fake review. When I posted my reservation number they changed it to "we are looking into this"Booked a room on the hotel's own website and they called the next day to say they wouldn't honor the room rate. The hotel representative said the room rate was posted in error and mentioned a disclaimer on their website stating they didn't have to honor room rates posted in error.They said wrong room rates can happen when the website is updated.Since this is a known issue with the website I asked if they were going to correct this issue or go with another web developer and the gentlemen on the phone stated that they had no intentions of changing/correcting the website.I also need to mention that after he called to state we can either pay the increased rate or cancel the reservation (we cancelled) the incorrect room rates were still listed on the website, two days later!My advice is to avoid this hotel as they will not honor their advertised room rates, they don't care if they are incorrect, and have no intention of fixing this web site glitch.TO THE OWNER WHO ORIGINALLY POSTED THAT THIS IS A FAKE REVIEW AND I NEVER HAD A RESERVATION (see below):Reservation confirmation number was 96339226-1. You are the most unscrupulous innkeepers that I have ever had to deal with.This was not a false review but an honest assessment of your questionable business practices.How much longer will this review of my claim take? If they are unwarranted I would have thought the review would be concluded by now, it's been over three months since you have said you would look into it.
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November 2023 by Jessica Eibner
We decided on a last minute weekend trip to Mackinac Island. This was our first trip to Mackinac and I did not know what to expect I chose the hotel because it was close to the ferry dock. I will go back because the staff was amazing and the property is beautiful. before we arrived I reached out to the hotel asking for suggestions of things to do and places to dine. Not only did they make great recommendations but they then made the reservations and had an itinerary printed for us upon our arrival. Thank you Hotel Iroquois for a great weekend!
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November 2023 by Patricia Shand
The Iroquois Hotel is our favorite vacation gem. The entire team makes us feel right at home. It is the only vacation hotel where I actually come home rested. I cannot say enough about everyone who works at the Iroquois Hotel. Check in was amazing. Woke up to everyone one saying, "Good Morning!". Our eyes literally tear up when we have to get on the ferry to get home to Virginia. Your entire outstanding team and your above and beyond attitudes have made us forever love the Iroquois, we truly care for the team, and we always will return.
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November 2023 by Michael Davis
Value for money was underwhelming. It's nice overall, but the mattress was worse than the one in my grandma's fouton.
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November 2023 by Charles Owen
We have a very night two nights in the Hotel Iroquois and highly recommend it. We certainly will return if we make future trips to the island. It's quiet and romantic and the location cannot be beat.
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November 2023 by midmichigantroll
The Iroquois has absolutely impeccable housekeeping, and it is truly appreciated by us. We like the L'Occitane products that are used in the bathrooms. The European style breakfast in the morning is always of very high quality and tasty! Staff is always courteous and attentive. Many thanks to David who ran to our just-about-to-depart ferry with our forgotten bike helmet. That's the kind of attention to detail you get at the Iroquois, and exactly why we return year after year.
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November 2023 by Peggy Hayes
Cozy and quiet. Just what was needed! The entire hotel was so clean and well maintained. Will stay here again!Rooms: Very clean and cozy.Walkability: Definitely at the quiet end of the business area. Yet, just a few steps away from the shops
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November 2023 by Debbie Cosgrove
We enjoyed a 2- night stay at the Hotel Iroquois and chose the two Queen Room (second floor) that overlooked water. It was spectacular! The room was so spacious and clean. Each morning we would watch the sun rise as the early ferries left for the mainland. We also ate a special meal at the Carriage House dining room on one evening. This dinner was 5-star and memorable! I'm so glad that we chose to stay at this hotel and can't wait to return again on our next trip to the island! 5 STARS!!
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November 2023 by Laura Stewart
Hotel Iroquois is a beautiful inn, the service truly was some of the best we have ever had. Everyone was kind, helpful and friendly. October is a wonderful time to visit the island.
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November 2023 by John Friel
Excelent location. Service was terrific.
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November 2023 by Anthony C.
No words can express how exceptional the hotel and restaurant are .The restaurant, overlooking the water and the wonderfully prepared food was well worth the visit and price our meal was accompanied by music from the live piano music , and staff service was excellent . Looking forward to a return visit next year.
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October 2023 by Deb Samartano
A beautiful hotel~ staff very friendlyVery clean! The dock was amazing ?& My favorite place to be ?. The carriage house restaurant was also beautiful. Very expensive but you pay for what you get …we went for three nights for the Labor Day weekend. We had a balcony first floor room 101 very tiny and so was the balcony. The room next to us I could hear through the walls and there was no privacy on the balcony if they came out on their balcony. I would suggest trying to make the balcony’s somehow more private ??♀️ but that’s my personal opinion & only suggestion…I need my privacy ? especially the price we paid, was at a premium because of the balcony in Lakeview !
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October 2023 by Holly Leicht
Hotel Iroquois is in the perfect location- on the end of Main Street, steps from the action but not in the middle of it- and we love its history and impressive preservation. It has beautiful water and lighthouse views, particularly from the spacious outdoor patio. The decor is bright and “islandy” yet very tasteful. We loved our room, which had a balcony overlooking a public green on the point (if you really want privacy, you may not like these rooms as much as we did, but most rooms are not as exposed). Though the hotel isn’t large, there are lovely common spaces, including cozy reading nooks and a gracious round sunroom. The complimentary breakfast is ample and tasty.Rooms: Rooms are beautifully appointed, bright yet tasteful.Nearby activities: Hotel Iroquois is steps from the ferries, bike rentals, restaurants and bars. Ideally located to experience everything the island has to offer.Walkability: Hotel Iroquois is steps from the ferries, bike rentals, restaurants and bars. Ideally located to experience everything the island has to offer.
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October 2023 by Marilyn Cornea
The dinner was fabulous!
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October 2023 by Lisa Mendelson
Lovely small hotel well-located at the end of the shopping street on fudge-dominated no-cars-allowed Mackinac Island. The breakfast is charming and ample. The restaurant has a small menu but the service is friendly and the food is good--it is expensive. They have a fabulous dock for lounging in the sun. We could hear someone snoring in another room during the night. The view from our window is spectacular. Very expensive.
