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December 2023 by Troy Bloomquist
Flagstar has been my bank for over 15 years. Their personal service is top-notch. I like being able to sit down and do business with someone I know who also knows me.
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November 2022 by Deni Bozinovski
I love this bank.... Bill, Rob, and Bluraven always give prompt and professional service every time i walk in the door. I highly recommend using this financial institution if you live the area, you will not be disappointed.
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September 2022 by Alice Stein
Prompt customer service.
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January 2022 by Rachel Rae
Love that bank
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September 2021 by Darius “Djdudley” Dudley
The staff was very polite and happy to help, the environment was very clean and sanitized, and the process of opening a bank account was painless and simple
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March 2021 by Jeramie Earehart
Very kind, and helpful; to make sure you are comfortable. Definitely one of my favorite branches to go to!!
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December 2020 by Darius Dudley
The staff was very polite and happy to help, the environment was very clean and sanitized, and the process of opening a bank account was painless and simple
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August 2020 by La Kiea Bennett
Has to be the poorest customer service I have ever received. If your a person that values good communication and people that care save yourself the frustration and go elsewhere. There are too many options out here to settle for the way this bank will treat you.
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March 2020 by kfine651
Terrible bank, outdated and closed my account without informing me and took the money I had in my account and kept it!!
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January 2020 by Lyndsey B
I know experiences can vary but I can't say I've ever had an experience with this Flagstar like "Lip Torture" describes. I go in there every week to do my banking and it's like an episode of Cheers lol. They know my name and they're always glad I came. Courtney is always funny but precise with what she does, while Rob, Bill and Blu are always able to answer my questions. If they can't, which NEVER happens :) they can get me to someone that does without pawning me off. I love the Hall location and would/have suggested anyone go there!
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December 2019 by lip Torture
The customer service is extremely poor. After repeated visits to this location, the bank tellers & management do not go above & beyond for their customers. They have ZERO PERSONALITY. They are not friendly, patient or understanding. They do not make you feel valued for banking with them. The bank tellers have attitudes & are not professional. I recommend re-training in customer service or close this location down. Customers expect to have a neighborly relationship with their bankers in terms of being greeted with a smile & even engage in small talk so that the bankers remember something about each client. Other Flagstar locations such as Royal Oak or Novi are NOT like this branch.
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October 2017 by Brian Frederiksen
I normally use the drive through or ATM but everytime I've gone inside I've immediately been greeted by the manager (unless with a customer or on the phone). I've had nothing but good experiences with them since switching from Bank of America 4 years ago.
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September 2017 by Eliyahu Davis
nice people
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September 2017 by Norm DeDecker
Same experience as the other review
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August 2017 by Scott Clark
Very disappointed in the service at this location. I waited 10 minutes before someone said "someone" will be right with you. All while having a personal conversation. Every other Flagstar bank location is much more attentive to there guests.